Steering Wheel Replacement Voluntary Service Campaign Dealer Announcement Nissan has reclassified and...

Bulletin number

P3A32 2023 ARIYA

Component

Steering

Summary

Steering Wheel Replacement Voluntary Service Campaign Dealer Announcement Nissan has reclassified and expanded the previously announced quality action (P3A02) for new vehicle inventory as a Voluntary Service Campaign to replace the steering wheel on specific 2023 Nissan ARIYA vehicles identified in Service Comm and DBS National Service History. On affected vehicles, the sensor mat in the steering wheel may have been damaged and could fail to detect the driver’s hands on the steering wheel during use, resulting in a hands-on warning message and then disengagement of the Pro Pilot Assist while the driver is holding the steering wheel. On affected vehicles, the Nissan dealer will replace the steering wheel. What Dealers Should Do 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaigns I.D. P3A32. • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to NPSB15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. Dealers are requested to remedy any affected vehicles in dealer new or pre-owned inventory to ensure customer satisfaction. 3. Dealers should use NTB24-013 to correct any vehicles subject to this campaign. 4. Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.

Owners of these vehicles have filed 3 complaints in the steering category.