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May 14, 2024 Service bulletin

3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not...

Chrysler technical service bulletin 9100347 for 2021-2024 Chrysler Pacifica and 2021-2024 Chrysler Voyager.

Bulletin number
9100347
Component
Seats
Summary
"3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"

Owners of these vehicles have filed 37 complaints in the seats category.

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