Loss of connectivity or interruptions in the middle of using Connected Car Service (CCS) functions

Bulletin number

24-BE-013H

Component

Electrical system

Summary

Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Service (CCS) functions. This may be due to an occasional disconnection on Verizon’s communication network. Follow the procedures in this bulletin to reset the Connected Car Data Communication Unit (DCU) in Dealer Mode to resolve the connection.

Owners of these vehicles have filed 173 complaints in the electrical category.