Vehicle not charging through high voltage charge port if you confirm

Bulletin number

NTB24-040

Component

Electrical system

Summary

VEHICLE NOT CHARGING THROUGH HIGH VOLTAGE CHARGE PORT IF YOU CONFIRM The vehicle is not charging from the level 3 high voltage charger, AND One (1) or two (2) Terminal Cap(s) are missing at the level 3 High Voltage Charge Port. ACTION Refer to the SERVICE PROCEDURE to: 1. Inspect the bottom two (2) terminals and check for missing Terminal Cap(s). 2. Replace any missing Terminal Cap(s) as needed. 3. Erase any DTCs using CONSULT 4. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

Owners of these vehicles have filed 35 complaints in the electrical category.