Genesis Motor America has noted that several vehicles were impacted by a telecommunications outage that...

Bulletin number

25-BE-003G DN

Component

Electrical system

Summary

Genesis Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting to use Connected Car Services functions. Voice Recognition, Sports Media, and Weather will not be available. Retailer stock and retailed vehicles are both affected. If a guest calls in and vehicle is experiencing issues related to Connected Car Services, please have them come into the retailer to assist with resetting the Connected Car Services Data Communication Unit (DCU) and utilize TSB 25-BE-003G posted on Genesis Tech Info.

Owners of these vehicles have filed 9 complaints in the electrical category.