Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles

Bulletin number

RCA-78-25-003-1

Component

Electrical system

Summary

Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles. These vehicles may have been built with an improperly formatted solid state drive (SSD) for storing camera recordings. This improper formatting prevents video recording of driving incidents and Motion Cam, which is part of the vehicle's Gear Guard system. Rivian will properly format the SSD. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

Owners of these vehicles have filed 39 complaints in the electrical category.