Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles...

Bulletin number

RCA-38-25-002-1 (FSAM-1678)

Component

Power train

Summary

Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles that were built with a front NVH/ting washer that may damage the nearby wheel speed sensor, resulting in the vehicle entering into a reduced performance safe-state mode and a fault indicator light illuminating on the driver display alerting the driver to have service performed on their vehicle. Rivian will replace both front NVH/ting washers with upgraded components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

Owners of these vehicles have filed 13 complaints in the transmission category.