Voluntary service campaign: EF31 connector bracket replacement (SC360)

Bulletin number

SC360_TSB (SC360)

Component

Electrical system

Summary

TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: EF31 CONNECTOR BRACKET REPLACEMENT (SC360) - This bulletin provides information on repositioning the EF31 electrical connector by replacing the bracket with an improved one for certain 2024MY-2026MY EV9 (MV, MVa) vehicles within the production ranges listed in the table of this bulletin. The EF31 electrical connector, located near the top of the driver’s footrest, may become disconnected due to interference from the driver’s foot. If this electrical connector becomes disconnected, the 12V battery may discharge, which can cause the service warning light and/or “check electric vehicle system” message to illuminate. If the vehicle continues to be driven in this condition, the Power Limited (Turtle) warning light may illuminate, and the vehicle may enter Limp Home Mode with speed temporarily limited.

Owners of these vehicles have filed 120 complaints in the electrical category.