Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles

Bulletin number

CSP04 Dlr Ltr (CSP04)

Component

Electrical system

Summary

Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warranty Information for this CSP, please read below on what to advise the customer if they inquire about this program. This is an information ONLY CSP and is not a recall. Outline of Program: Connected Services is available for all owners of current generation vehicles. Some owners may wish to remove all Connected Services from their vehicle. All current vehicles except 2026 CX-5: To deactivate the TCU (Telecommunications Unit) which removes all connected services from their vehicle, the owner must contact the Mazda Customer Experience Center (CEC). Mazda has established a procedure to deactivate (Opt-Out) Connected Services. Once the vehicle has been deactivated by the CEC, Mazda Warranty and Recalls team will add the VIN to this CSP so it displays on eMDCS giving dealers the visibility that connected services data is not available on this vehicle. 2026 CX-5 with Google Built-in: Please have the customer contact the Mazda Customer Experience Center to to deactivate (Opt-Out) Connected Services. After contacting there is an established procedure to add the VIN to CSP04 so it displays on eMDCS giving dealers the visibility that the customer has requested to Opt-Out of Connected Services. Note: The Mazda Vehicle Owner must contact the Mazda Customer Experience Center directly as Mazda dealer staff cannot verify ownership for the customer. You can contact the CEC on the customer’s behalf and transfer the phone to the owner of the vehicle to start the Opt-Out Procedure.

Owners of these vehicles have filed 5 complaints in the electrical category.