Loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions

Bulletin number

26-01-035G TSB (913G)

Component

Electrical system

Summary

Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. This may be due to an occasional disconnection on Verizon’s communication network. Follow the procedures in this bulletin to verify Connected Car Data Communication Unit (DCU) network connection and if needed, reset the DCU in Dealer Mode to resolve the connection.

Owners of these vehicles have filed 70 complaints in the electrical category.