Unknown or forgotten pin not allowing access to the audio video unit service information

Bulletin number

NTB26-049

Component

Electrical system

Summary

UNKNOWN OR FORGOTTEN PIN NOT ALLOWING ACCESS TO THE AUDIO VIDEO UNIT SERVICE INFORMATION If an Audio Video (A/V) unit is not accessible to use all the features due to an unknown or forgotten PIN set in the A/V unit, a Remote Data Wipe (RDW) can be performed to reset the A/V unit back to factory default which is outlined in the SERVICE PROCEDURE starting on page 3. For non-navigation models or models without Google Automotive Services® (GAS), a Factory Data Reset procedure is available starting on page 7. HINT: Guest User Profile can still be accessed with a PIN set, but all the features cannot be accessed in Guest User Profile.

Owners of these vehicles have filed 74 complaints in the electrical category.