In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
2020 Volkswagen Atlas Cross Sport brakes complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated while driving at low speeds, the emergency brake engaged independently. The contact also stated that the front driver’s side door failed to lock. The contact stated that the warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown chip to be replaced and a wiring failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 9,000.
Multiple errors when starting car including windows on drivers side roll down randomly, cruise control does not work, when I step on brakes it throws the emergency brake on and jerks the forward causing everyone in car to jerk forward. Dealership states drivers side wire harness problem but had it replaced 3/2021 and now same exact problem 12/2021
Upon vehicle start, vehicle provided several warnings: 'driver door contact switch, electronic parking brake fault, airbag error', and several others. The driver and driver-rear passenger windows rolled down about two inches, security light was blinking, drivers door would not lock. While driving on city street, the parking brake would engage at low speed (1-2 MPH), and when stopped, while in gear (drive).
When driving vehicle upon coming to a completed stop, various fault messages are displayed 'electronic brake error/driver contact switch error, start/stop error'. The car detects that the door is open even though it is completely closed which causes parking break to activate immobilizing the vehicle ; the start/stop system then activates turning off the engine. This makes performing any low speed maneuver extremely difficult and dangerous as you must first find then press the electronic parking breaking button/take your foot off the break and wait for the start stop to deactivate/then accelerate. This has nearly caused an accident when executing a left turn into oncoming traffic the car stopped and the break activated while cars were approaching. Car was taken to the authorized vw dealer who replaced the locks and door handle and did safety inspection. As soon as I left the dealer the car displayed the same problems reported. Car was taken back to dealer who advised they ordered a new door switch to fix the problem as the one in the car was 'bad'. Car has been with dealer for 1 month as they do not have the parts due to it being on backorder at vw.
Our atlas will randomly slam on its brakes as if avoiding a collision on an empty road. The lane assist will also steer you towards obstacles (like construction barrels) and fight as your try to correct its error. Issues have all occurred while in motion traveling down a 2 or 4 lane road.
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