On September 9, 2024, I experienced a serious and concerning issue with my 2024 Volkswagen Atlas that compromised the safety and comfort of the vehicle. After stopping at a gas station, I returned to my vehicle and started the engine. Immediately, an extremely loud humming/vibrating noise began inside the vehicle, which was unbearable. I turned off the vehicle, but the noise persisted. We attempted to turn off the radio and air controls and checked both the interior and exterior of the vehicle, but none of these actions helped locate the source or stop the noise. Standing outside with all doors shut, the noise remained clearly audible. After further investigation, we discovered that opening at least two vehicle doors would stop the noise. If only one door was opened, the noise would persist. This issue occurred regardless of whether the vehicle was on or off. We had to drive the vehicle with this noise in order to get my child to school. Afterward, we left the vehicle off with two doors open for about 10 minutes. When we revisited the vehicle and closed the doors, the noise was no longer present. The loud noise created a significant distraction, making it difficult to concentrate on driving, thereby posing a risk to my family, other drivers, and pedestrians. I have not had a chance to drive the vehicle again so the problem has not been reproduced or confirmed by a dealer or independent service center, nor has the vehicle been inspected by the manufacturer, police, insurance representatives, or others. During the occurrence of this issue, no warning lamps, messages, or other symptoms indicated any problem with the vehicle; all systems displayed normal functioning.
2024 Volkswagen Atlas electrical complaints
Page 3 of 3: complaints 41 to 46 of 46, newest first, as owners wrote them.
The Atlas has been in the dealer on several occasions due to shifting and acceleration. On a couple occasions when starting the Atlas the RPM's will redline with nothing touching the pedal and wont stop until we shut off the car. On several occasions the throttle has little to no response when pushing the pedal (Not safe when trying to merge or change lanes.) Almost once or twice a week the Atlas won't shift or will shift too soon. The infotainment screen has been replaced twice and needs another screen due to it not coming on or lines going through it. It has been to the dealer five times and nothing has been done to this Atlas about the throttle issue. The dealer is focused on the "infotainment screen" because it controls every part of the Atlas.
3 weeks after buying the car, I turned it on and there was an awful clicking noise. I turned the car off and the clicking was still happening and then both door started smoking. We had to pull the battery and have the car towed. Dealership had to replace electrical panels in the doors.
Customer states that when driving at freeway speeds 60 and up hearing a popping type noise sounds like popcorn popping in microwave can only hear when riding in the back seat caused by road tested and verified a popping noise coming from rear of interior near tail lights. Removed vents to find noise is coming from depressurization vents opening and shutting. Verified to like vehicle and found this is normal operation
I was driving approximately 72 - 74 mph on an expressway and approaching traffic ahead of me. To move around this traffic, I switched lanes and attempted to accelerate. Immediately upon pressing the accelerator, the vehicle began to sputter, jerk, and decelerate, and the engine revved at what sounded like a very high rate of RPMs. The vehicle continued to sputter and jerk as it decelerated to a speed of approximately 55 – 58 mph. Once the vehicle reached that speed range, I was able to maintain my velocity; however, the vehicle continued to sputter and jerk until I brought it to a full stop. Additionally, if I attempted to accelerate, the RPMs turned at a very high rate and no acceleration occurred. I reported the issue to the dealership immediately and brought it to the service department when they opened the following morning. At the time of writing this, the vehicle remains in their possession and has not been returned to us.
I am reaching out to you with urgent news regarding a concerning situation involving Volkswagen and a dangerous malfunction in their vehicles. After purchasing a brand-new Volkswagen Atlas from Ken Garff in Gilbert AZ, I have encountered persistent malfunctions in the vehicle's technology, particularly the Apple CarPlay feature and the integrated navigation system. These malfunctions have not only posed a significant safety risk while driving but have also severely diminished the usability and value of the vehicle. Even more alarming is Volkswagen's response to this issue. Despite numerous attempts to address the problem with both the dealership and Volkswagen customer service, I have been informed that a fix for these malfunctions will not be available until at least 2025. This is an unacceptable timeline for resolving a safety issue that puts drivers and passengers at risk every time they get behind the wheel. Furthermore, Volkswagen sold the vehicle with full knowledge of the malfunctioning features, yet failed to disclose this crucial information during the purchase process. This lack of transparency is deeply concerning and raises serious questions about Volkswagen's commitment to customer safety and satisfaction. The map spins while I’m driving, and directs me to turn on roads that don’t exist in my current location, causing me to be distracted and attempt to turn where there are no turns available. The dealership has verified the issue, confirms VW is aware and says there is no fix. When I called VW customer service, they said a fix wouldn’t be available until 2025 at the earliest.
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