Tl* the contact owns a 2009 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving 75 MPH, the vehicle stalled without warning. The brake pedal was applied, but failed to respond. The vehicle was able to restart and stalled again. The contact pulled the vehicle over to the side of the road and turned off the engine. The vehicle was towed to a local dealer (volkswagen north scottsdale, 7001 e chauncey ln, phoenix, az 85054, (480) 538-4700) where it was diagnosed that the fuel pump needed to be replaced. The contact decided to take the vehicle to a second dealer (lesueur car company, 1109 e curry rd, tempe, az 85281, (855) 450-3922) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was waiting to be repaired. The manufacturer was not able to confirm when the parts were to become available. The failure mileage was 95,000. Vin tool confirms parts not available. *tt
2009 Volkswagen CC fuel system complaints
Page 2 of 2: complaints 11 to 39 of 39, newest first, as owners wrote them.
Tl* the contact owns a 2009 volkswagen cc. While driving approximately 45 MPH and depressing the accelerator pedal, the vehicle failed to accelerate. The contact coasted the vehicle to the side of the road and turned off the engine. The contact waited for a few minutes, restarted the vehicle, and was able to drive normally. After driving a mile down the road, the failure recurred. The vehicle was taken to demontrond volkswagen (14101 n freeway, houston, tx 77090, (281) 872-7200) where it was diagnosed that the radiator had a leak and there was also an oil leak that needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The approximate failure mileage was 88,000.
Tl* the contact owns a 2009 volkswagen cc. The contact stated that the federal safety agency campaign number: 17v509000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification on april 26, 2016. The contact stated that the manufacturer informed him that the part was unavailable for the repair. The contact was concerned that the vehicle could experience the failure before parts became available. The dealer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 volkswagen cc. While driving 35 MPH, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was towed to the dealer (volkswagen pasadena, 130 n sierra madre blvd, pasadena, ca 91107), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline), but the parts were not available for the recall remedy. The failure mileage was unknown. Vin tool confirms parts not available.
Gas pump defect. There is a recall on the gaspump with manufacturer recall number20ae and the federal safety agency recall number17v509. Two weeks ago, as I was driving on the main street in our city, the car just stopped and I was blessed that no cars were following me. I cannot imagine what the situation would have been. I may have been alive wriitng these lines. I had the part changed and I was told to contact vw USA, what I was told was I will not be reimbursed until this recall was announced official by the federal safety agency. This is unacceptable. Does vw of the federal safety agency want people to lose their lives so that this would be an officla recall? I hope the federal safety agency takes this seriously and in vw USA's terms, make this recall official. How long are they going to make before they manufacture upgarded parts. Such an attitude is unacceptable. Which is more important? Human life or money?
Tl* the contact owns a 2009 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Michael volkswagen in fresno, california was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the failure. The contact stated that the engine stalled, as outlined by the recall notification, on more than one occasion. The failure mileage was unknown. Vin tool confirms parts not available.
My vehicle has failed on the highway on two occasions resulting in a life-threatening situation. I am in poverty and unable to purchase a new vehicle to drive my daughter around.
Tl* the contact owns a 2009 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lujack luxury motor cars at (563) 445-4305 (located at 3602 n harrison st, davenport, ia 52806) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. On several occasions, while driving, the vehicle stalled without warning. The failure mileage was unknown. Vin tool confirms parts not available.
I received information dated october 2017 from volkswagen of america, inc. 3800 hamlin road auburn hills, mi 48326 with a recall notice for my vehicle the federal safety agency: 17v509 stating 'under specific operating conditions, an interruption in the electrical power supply to the fuel pump control module can result in fuel pump failure and lead to a loss of vehicle motive power while driving (vehicle stall). This condition can also cause the fuel pump to run continuously, resulting in a drained vehicle battery and/or a no-start condition.' this means an engine can stall while driving and can increase the risk of a vehicle crash. This is very alarming to me, and I am concerned about my safety along with my infant son who is a passenger in my car daily. I have called 2 local vw dealerships (dorschel & ide volkswagen) in rochester, ny and have been notified multiple times that there is 'no fix' at the moment. I owe over $10,000 on this vehicle currently and have limited income so I have no choice but to keep this vehicle and drive it. I have had multiple issues with this car and several recalls. I have put over $2,200 in repairs on this car in the last 4 months for defective sensors and wiring. This new recall can directly cause a deadly accident and I am at a lost for words!
Tl* the contact owns a 2009 volkswagen cc. While driving approximately 40 MPH, the vehicle decelerated and then stalled. Also, the battery warning indicator illuminated. The contact had to push the vehicle into a parking lot. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The vehicle was not repaired. The VIN was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The manufacturer was not contacted. The approximate failure mileage was 102,000.
Tl* the contact owns a 2009 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted at 800‑893‑5298 and stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 volkswagen cc. While driving, the vehicle stalled without warning and the battery indicator illuminated. The vehicle was taken to mike haggerty volkswagen (8920 s cicero ave, oak lawn, il 60453 (708) 425-8989) where it was diagnosed that the fuel pump, fuel pump module, and the brakes needed to be replaced. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The manufacturer was not notified of the failure. The approximate failure mileage was 103,000. The VIN was unavailable.
Tl* takata recall. The contact owns a 2009 volkswagen cc. While driving 45 MPH, the vehicle stalled without warning. The vehicle was able to restart after unknown attempts. The contact mentioned that the failure occurred on two occasions. The vehicle was taken to vacaville volkswagen (21 orange dr, vacaville, ca 95687) where it was diagnosed that unknown parts needed to be replaced. The vehicle was repaired. In addition, the contact stated that there was a loss of power while driving various speeds. The vehicle was taken to the same dealer, but was not diagnosed due to the cost. The vehicle was not repaired. The contact experienced another failure where the steering wheel seized while driving. The vehicle was not taken to a dealer or repaired for the failure. The VIN was included in the federal safety agency campaign numbers: 17v509000 (fuel system, gasoline) and 16v078000 (air bags). The manufacturer was notified of the failure and stated that the vehicle was out of warranty. The manufacturer did not offer further assistance. The failure mileage was unknown. Vin tool confirms parts not available and parts distribution disconnect.
Interruption in electrical power to the fuel pump control module. My car continously stop while driving. Visited repair shops to change fuel pump in 2015 and 09/30/2017 to change fuel pump and the control module after the car went completely dead. Battery was also replace. On 10/15/2017, I received recall letter from the manufacturer for the same issue have been spending money on. I would like to get refund for the money I have spent. I couldn't locate the receipt for the first repair in 2015, I will contact meineke for it. Thank you
Tl* the contact owns a 2009 volkswagen cc. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump control module failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor manufacturer was notified of the failure. The vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The approximate failure mileage was 86,400.
There have been several problems with this car. The electrical power to the fuel pump has been feeling as though it is shutting off. When I first got the car, it stalled twice on me, while I was driving on a public road. The tires have balded or warn quickly. Engine leaks oil often. The fuel not getting to the pump has been overwhelmingly often.
Fuel cap open displayed on instrument cluster, changed to check engine light after a few hundred miles. Filling cap tight, good seal. Smell of fuel exterior to vehicle. Passenger side rear. Removed rear seat and inspected fuel lift pump. Pump plastic housing cracked, leaking fuel whenever engine is running. Fuel leaks from top of pump and drips to exterior of car.
Takata recall... How long are we suppose to ride around in a dangerous vehicle in harms way. The recall went out in february of this year and here it is july with no remedy. I need a loaner vehicle or a new vehicle for this death trap I have. I have a terrible gas leak in my fuel line. The gas smell has moved inside of the vehicle and no one can withstand it. Not only is the smell extremely strong, but the gas leak is even more dangerous than the faulty airbags. Insurance companies total vehicles when airbags deploy, but volkswagen thinks it's okay for us to ride around in vehicles with faulty, life threatening airbags and faulty fuel lines. This is unacceptable on so many levels and something has to be done and be done immediately.
I just bought this 2009 cc from buena park nissan dealership in california, in february 2015 and put in just 6000 miles. I was driving to work on beverly bl on july 27th when all of a sudden the car just lost power while in motion.fortunately I was in the outside lane and was able to pull to the side. After checking to see if there was a loose connection to the battery or whatever....I started it and was able to drive 3 blocks to work before it stalled again. I had it towed to my mechanic and was diagnosed with p2293 low fuel pressure. He said it was drive able but that one day it may not start. After that incident the car has stalled 8 other times twice on the freeway and the last one was at an intersection with my wife and my 87 year old mother in law. I had high pressure fuel pump replaced and as the mechanic came to pick me up to get my car it stalled in the middle of an intersection while he was driving. It stalled again before we got to his shop. I decided to check into this issue and discovered that this is a common problem with the ccs. I have not driven the car in a month and is parked in new century dealership in glendale,ca .after contacting volkswagen corporate,they asked me to take it to the nearest dealership which I did. Four days later I got an email stating they cannot offer any financial assistance and more so I am responsible for the $130 diagnosis fee. It is only a matter of time before there serious fatalities from this very dangerous situation.
I was driving in albany ga when I came up to a red light. I stopped and when I pressed the accelerator the car was unresponsive. It was like the fuel stopped flowing. It then picked up again. Ever since then this has been happening.
I was driving on the street and my vehicle lost power and shut off without any warning. Once, the vehicle shut off I tried to restart it and it had no power. Engine and battery lights were on at this point. I had the vehicle towed to the vw dealer. Had the battery replaced and they need to replace the fuel pump, fuel pump regulator module $975 + counting. I had another incident back on 2013 for the fuel pump control module. It's a constant issue wilth the fuel assemly line being deffective on the cc's.
The fuel pump failed while driving resulting in an engine shut off and left me drifting with a dead engine in the middle of traffic at 45 MPH on I-195 with the power steering and brakes not working due to the engine shutting off.
My vehicle was being driven locally (<3 miles) to a local grocery store. There was no indication of any issues with the fuel system. There was no alert that appeared on the dash to indicate an engine or vehicle issue as it should be with the vehicle info system. Upon completion of shopping I started the car as normal and then it stalled. I then attempted to restart the vehicle several times, but could not. I towed it to the local dealership where they told me that it was a faulty fuel pump and had to be replaced at a cost of $1500+. A fuel pump simply doesn't die without there being some symptoms or issues with power going to the unit. There should be some indication of an impending issue with the fuel pump like a check engine light. It only makes sense that the light should come on see that the engine is not getting all of the fuel it needs. Now that its been replaced, I recently (7/30/14) filled my tank and the pumped stopped at the top end of 17.2+ gallons (near capacity) of the tank. When I started the car it showed 3/4 of a tank. As I continued to drive close to 20 miles the gauge slowly reflected the actual gas in the tank. I would genuinely hate for the pump to stop working on the highway or a state road/local street, because the parking brakes automatically turn on when the car stalls or turns off which is clearly a deadly hazard.
I have a 2009 cc that after driving for a long time 1-1 1/2 hrs the car boggs down and dies at low speed or coming to a stop. This has happened at least a dozen times since the first occurance. This is a very dangerous safety issue. I went to the dealer and they replaced a fuel pump. In 2-3 days this exact same problem happened again. The engine light code stated that the problem was a fuel pump but that has been replaced already. This needs to be checked into as it is a very dangerous situation and it appears that several individuals are having the same problem.
On 9/12/13 while driving on the highway without any warning the car loss engine power, would not accelerate and shut off in the middle of the highway. The battery light did come on once the car shut off. I was unable to restart the car to move off the highway. I immediately turned on the hazards and kept my foot on the brakes so cars would not crash into me. The car still had full power with all controls (radio, power windows, AC, lights, etc.). The vehicle was towed to a local vw dealer and diagnosed as a defective low pressure fuel pump and fuel control module, $850 repair. The service advisor stated this is a common problem with the cc's (direct injection). The repairs were completed by the vw dealer on 09/13/13. On 09/18/13 five days later and less than 100 miles after the low pressure fuel pump & module was replaced; while commuting from work the check engine light came on and the car immediately lost engine power, would not accelerate and shut off in rush hour traffic. Again it was towed back to vw and this time diagnosed as defective high pressure fuel pump and control module, for another $850 in repairs. On 09/21/13 I contacted vw of america online and made a formal complaint; twice in one week the vehicle has shut off in traffic, with no warning, endangering my life and the lives of others. The vw dealer is playing a guessing game with diagnosing the problem. The vw dealer also contacted vw of america on my behalf with the problems and concerns with the vehicle. Vw offered to cover the parts and I paid the labor $200+. The repairs were completed on 9/25/13 by vw, I drove the car home less than 25 miles and the car started to sputter and the check engine light came on. I immediately called the vw dealer and was told to bring the car back. 3 times in two weeks, the car is back to the vw dealer and they can't fix the problem. This is a real safety problem.
I was having problems with my cc after I brought from a dealership for 18 days, when I was driving at one night at a speed of 60mph, while driving it seems fine but after 7 minutes, the car has no response while I stepped on the gas pedal, the engine light and battery light showed up, RPM and speed slow down rapidly. I pull over and I restart the car and continue for another 400 yards and car die, I have it towed to dealership next morning and they found out the car has a bad fuel pump and bad fuel intake and has to replace for $1500.
Tl* the contact owns a 2009 volkswagen cc. The contact stated that while parked, the vehicle stalled without warning. The vehicle was taken to the dealer for diagnosis. The technician replaced the fuel pump and the manifold however, the failure recurred. The vehicle was towed to the dealer for diagnosis where the technician stated that the fuel pump module would have to be replaced. The failure recurred several times. The check engine light was also illuminated. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 60,164.
8/13/11 car stalled twice while driving- once on major highway. Car towed from residence to service. 8/15/11 service called and advised my car was hooked up to diagnostics and found the fuel injection pump was low and gas tank so it was probably bad gas but the car had nothing wrong. I was also advise that the car was taken for a test drive, 10 miles and nothing happened. Service offered to keep car 8/16/11 and drive it another 20-30 miles. I agreed. 8/17/11 I spoke with service manager, upon arrival. Svc advised that the car was driven again for 20 or so miles and again no issues were found. She again stated it was "just probably bad gas". I asked if there was a possibility of it stalling again at which time advised it may happen again however since they thought it was bad gas to just run the current tank (3/4 full) down to empty. On 8/18/11, I was driving home on the gsp north in nj during rush hour traffic (8 lane highway). Traveling in the 4th left lane, slowed the vehicle due to traffic. As I slowed down my car stalled. I was able to restart and move about 5 feet when the car stalled again. At this point I was unable to start the car again. I pressed and kept my foot on the brake while keeping the hazards on. I did this to notify drivers behind me that I was stuck. Traffic started to move again at a slow pace and drivers were going around me. Within a minute or so, traffic on both sides of my car were gaining momentum and moving at least speed limit pace (65mph) . As I watched the rear view mirror I saw a white SUV approaching quickly. I realized I was going to be hit and braced for impact. It was not full impact as last minute driver turned the wheel. I was told driver was traveling 55-60mps. This accident was 1 day after I received my car back and told "nothing wrong". I also noticed through paperwork my car was never re-ran as discussed. My in/out odometer was 12 miles...
Tl* the contact owns a 2009 volkswagen cc. When starting the vehicle, the check engine and gas cap warning lights illuminated on the dashboard. The dealer made unknown repairs to the vehicle but to no avail. The failure recurred three additional times and was taken back to the dealer. The dealer advised that the fuel tank imploded while in the dealers possession. The failure mileage was unknown and the current mileage was 23,000.
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