Safety recall 20ae submitted repair receipt to get the reimbursement in june, 2018 but I didn't get it yet. I called the customer service on nov 5, 2018 and they said they received my reimbursement request form and will reach to me within 14 days. But, they didn't.
2012 Volkswagen CC fuel system complaints
Page 2 of 3: complaints 11 to 40 of 61, newest first, as owners wrote them.
Engine is turning over but only starting occasionally. When it does start, the epc and check engine/catalytic converter lights are illuminated. This is happening now after I had to figure out the fuel pump control module needed to be replaced...before there was a recalled issued at my own expense. Car ran fine earlier today, then when trying to leave my house, took an extended time to start. Shut it off to see if it was a glitch, and didn't start at all.
On 25 july 2018, curran volkswagen, inc changed the fuel pump module that now causes an interruption in power to the fuel pump control module making the vehicle to stall while driving.
Vehicle was stationary and would not turn on. I took it to two vw services dealership one said I would charge $1800 just to open up and look the other told me it's the timing chain engine lost all compressions new engine is needed. I just paid the car off . No extreme leaks would to have caused this to happen. This is not the first time there are lawsuits about this matter. I called vw headquarters they will do nothing to salvage the damage
Tl* takata recall. The contact owns a 2012 volkswagen cc. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of the federal safety agency campaign numbers: 17v509000 (fuel system, gasoline), 15v483000 (air bags), and 18v148000 (air bags). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The vehicle was taken to palmetto 57 volkswagen (16825 nw 57th ave, miami gardens, fl 33055, (305) 760-9527), but was not diagnosed due to the parts being unavailable. The manufacturer was notified of the failure and informed the contact to take the vehicle to a dealer for diagnostic testing. The approximate failure mileage was 82,000. Parts distribution disconnect.
Tl* the contact owns a 2012 volkswagen cc. While driving 70 MPH, the vehicle stalled without warning. The contact stated that the vehicle exhibited the same symptoms as listed in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The vehicle was taken to volkswagen of ann arbor (2565 s state street, ann arbor, mi 48104, 734‑761‑3201) where it was diagnosed that the fuel pump failed. The vehicle was repaired; however, the symptoms recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 105,000.
(1) first of all, I apologize if I don't describe clearly because english is my second language. I will do my best. My car is 2012 vw cc. (2) received an important safety recall in june 2018 and tried to set up an appointment, but staff at vw at auto park, cary, nc responded that they don't have the parts and no one in their company knows when they will have the parts. She asked us to call back in a week. So why did they send me a letter to increase my anxiety for the future driving? Thanks to the federal safety agency, I found out this is a recall issued on august 2017, but I received this letter almost a year later. This is ridiculous that vw company doesn't take recalls seriously and endangers customers' lives. (3) I also have a recall for airbag shown on this the federal safety agency. In april of 2016, they sent me a recall letter. When I called they said that it was not available, just found out they have the parts, but never tried to inform me. No follow up service. (4) one incident that occured to me in may 2017, the computer of the car went dead while I was in a park lot. Fortunately, it did not go out while I was driving. According to them, the computer needed to be upgraded for a malfunction and we had to pay for it. My husband and I would like to talk to the management to get a direct answer of the details, but they refused to give us any contact phone number including the head office of vw. (5)in conclusion, I am very disappointed with vw at auto park, cary, nc. Especially the way that the staffs represent their company. This location's service and culture were really bad from the last few years I had gotten. I chose to get service there only because it's the closest vw location. No other reasons. Thank you for reading my complaints with your patient! Have a wonderful summer!
Tl* the contact owns a 2012 volkswagen cc. The contact stated that the vehicle jerked and stalled without warning. The vehicle was taken to a local dealer (autobahn volkswagen fort worth, 2810 white settlement rd, fort worth, tx 76107, (866) 480-0764) where it was diagnosed that the fuel pump control module needed to be replaced. The vehicle was repaired; however, the failure recurred. The local dealer was not contacted again for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was 90,000.
The federal safety agency recall number17v509: I had my epc dash light for my vehicle turned on while driving on the highway to my job on 6/14/18 . The drive was really rough and bumpy and the exhaust was fuming with emissions from the back.I eventually got to my job, offed my car and had to get my car towed to my local mechanic on 6/18/18 where he found that the fuel pump module was faulty. He charged me $323.30 out the door for the fuel pump module and labor. I contacted vw to seek for reimbursement on 6/22/18 but was told there is a "pending recall" and that it has not become active yet so they cannot issue me a reimbursement until then. As per the federal safety agency this recall was known since 8/16/17 and it has now been nearing a year without any resolution. I am seeking to get my amount reimbursed as soon as possible and hoping that the federal safety agency will be able to assist in this.
Takata recall. On a daily basis my car loses all electrical power and shuts completely off while driving on a city street, highway and has even happened while turning. It's a tremendous safety concern, as I have to stop in the middle of the road, put the car in park and try restarting. This has caused several car pile ups behind me. Vw stated they are unable to pay to have this recall fixed and stated that I would be responsible for replacing the fuel pump and fuel module. I am not able to cover these expenses. This should be the responsibility of vw corporate to cover and fix this recall.
My car has lost power on several occasions and have had to buy several new batteries because of this issue. Vehicle safety hotline complaint #11097626. Vw case #180469589. Letter to vw headquarters: good morning shayna s., yesterday I visited the vw dealership and had extensive work done on my car. At which time I brought up the recall of october 2017. They explained the recall of october 2017 for fuel pump control module will not be resolved anytime soon. I explained the vehicle safety hotline told me the car was not safe to drive because it could cause a fire and to request a loaner. The manager denied my request for a loaner. I am a senior citizen and am very concerned about this situation. I will be forwarding this letter to them in regard to complaint no. 11097629.
Letter from senator fischer on behalf of constituent of lincoln nebraska regarding his concerns about a safety recall on his 2012 vw cc. *ld the consumer requested to be reimbursed for the vehicle being repaired.
Tl* the contact owns a 2012 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received seven months ago. The dealer (gunther volkswagen of coconut creek, 4300 sr 7, coconut creek, fl 33073) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 volkswagen cc. The contact received notification of the federal safety agency campaign numbers: 17v509000 (fuel system, gasoline) and 18v148000 (air bags). The contact called mike maroone volkswagen at 719‑888‑2898 (1580 auto mall loop, colorado springs, co 80920) and was informed that the parts were not available. The manufacturer was notified and unable to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available for the federal safety agency campaign number: 17v509000 (fuel system, gasoline) and parts distribution disconnect for the federal safety agency campaign number: 18v148000 (air bags).
Tl* the contact owns a 2012 volkswagen cc. While driving 25 MPH, the vehicle stalled without warning. The vehicle was towed to lindsay volkswagen in sterling, virginia where it was diagnosed that the fuel pump module was faulty. The vehicle was not repaired. The contact received notice of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Tl* the contact owns a 2012 volkswagen cc. After driving approximately 30 MPH, the vehicle shut off and would not restart. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump failed and needed replacement. The contact received a recall notification for the federal safety agency campaign number: 17v509000 (fuel system) in october of 2017. The dealer was not contacted and the manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 79,000.
Tl* the contact owns a 2012 volkswagen cc. While driving 75 MPH, the vehicle lost all power and stalled without warning. There were no warning indicators illuminated before the failure. The vehicle was towed to david maus volkswagen (5474 s orange blossom trail, orlando, fl 32839, (407) 412-9080) where it was diagnosed that the fuel pump needed to be replaced. The parts were not available to complete the recall repair. The fuel pump was replaced per a recall in august of 2017. The contact informed the manufacturer that she no longer wanted the vehicle and wanted the dealer to buy it back. The failure mileage was 64,000.
After waiting 7 months for a fuel pump control module for my 2012 vw vv, it is still not available. The first recall notice that I checked was 8/16/17. Therefore the work for this safety recall has not been done. Cutrubus motors in layton, ut told me today the replacement part is not available. After nearly 7 months vw has not repaired this safety recall in a timely manner. Frustrating. I had a similar problem involving an takata airbag replacement. When I finally did have an appoint they said they did not have this airbag replacement in stock. I had to come in a second time to get the airbag replaced.
Volkswagen in mt pleasant south carolina had me bring my car in to get a fuel pump replaced. This was back in october of 2017. Volkswagen put a faulty fuel pump in my car and the car no longer runs. I spoke with the general mgr recently and the head tech - they said we cannot do anything for you. I also called volkswagen customer service and they said its not their problem. They put a faulty fuel pump in my car
The federal safety agency recall number 17v509 was issued 8/16/2017. This vw recall is about a fuel pump failure. So far the fuel pump is ok, but a failure is potentially a big safety issue. As of 2/20/2018, vw does not have a date when a fix will be available. I want to trade in the cc to buy an audi, but the audi dealer won't take a trade-in since there is an outstanding recall on the cc. When will this be fixed?
Tl* the contact owns a 2012 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the remedy and parts were unavailable for months. The contact stated that the vehicle stalled without warning for months. The dealer (gunther volkswagen of coconut creek, 4300 sr 7, coconut creek, fl 33073, (954) 590-3750) replaced the part with the same part while waiting for the remedy from the manufacturer. The replacement part failed to function. The vehicle was towed back to the dealer and the contact was uncertain as to when the vehicle would be repaired. It was unknown if the manufacturer was contacted. The vehicle was unable to be safely driven. The failure mileage was not available. Vin tool confirms parts not available.
Purchased my car and went to fill up with gas. After fueling the car would not start. After 10 minutes the car started so I drove back to the dealer. Only a 5 minute drive. The car then died while moving at 40 MPH in the middle of the road. The engine and battery light came on. The dealer cleared the codes and the car drove out. Then was getting gas again a week later and the same incident occurred. Was in the middle of the city street turning and the vehicle died again.
STILL WAITING FOR REPLACEMENT PARTS - the federal safety agency 17V509
The federal safety agency recall number: 17v509. Manufacturer recall number: 20ae. Fuel pump control module. I heard about the recall in august of 2017 and a letter was mailed to me october 2017 about the recall. It has been almost four months since the letter was received and the parts still are not available for vw to correct this. My vehicle has been losing power while the vehicle is in motion which has almost caused vehicle accidents on several occasions. It is a major hazard and very dangerous to myself and others around me when it happens each time and needs to get corrected asap. I'm filing this because the manufacturer (vw) has failed to remedy this safety hazard in a timely manner and they are unable to provide me with a date that it will be resolved. Meanwhile, I drive every day and the risks of an accident increase each and every day due to this problem.
Tl* the contact owns a 2012 volkswagen cc. The contact was aware of the federal safety agency campaign number; 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to lindsay volkswagen of dulles (22455 lindsay cars ct, sterling, va 20166) and was informed that the part was not available and to keep in contact with the manufacturer. The manufacturer was notified of the failure. The contact had not experienced a failure. Vin tool confirms parts not available.
I am contacting you to request the status of the below mentioned recall. Per your website, it is indicated if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner to please file an online complaint with the federal safety agency. Therefore, to confirm I am requesting the status of this recall. Thank you. Original recall notification date: aug 16,2017 manufacturer recall number: 20ae the federal safety agency recall number: 17v509 recall statusrecall incomplete, remedy not yet available
Tl* the contact owns a 2012 volkswagen cc. The contact stated that the ESC warning indicator illuminated several times and the vehicle stalled without warning more than twice. The dealer (team gunther kia and team gunther volkswagen of daphne, 29816 frederick blvd, daphne, al 36526, (251) 621-2277) diagnosed that the fuel pump sensor and the flange may need to be replaced. The part number checked by the contact showed that it was the fuel pump control module pertaining to the recall. The vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The dealer stated that the failure was related to the recall. The contact was waiting for a response from the dealer who stated that they checked with the manufacturer. The contact had not experienced a failure. Vin tool confirms parts not available.
Stepping on the accelerator does not always product motion. Dangerous situation when more acceleration is needed such as on an entrance ramp or passing other vehicles or having to accelerate to avoid a crash. This has been a constant since we purchased this car (new) in 2012. The dealer service department told us this a sport vehicle and there is not a problem with the car as long as we accelerate harder. The recall parts are still not available according to vw of orland park il.
For this recall notice 20ae- fuel pump control module there is not a repair available yet. Its been 3 months and how is that not enough time to have a remedy available? When will there be a repair available?! This is the vehicle I use and for the safety of my family I do not want to drive something that has potential to harm us even cause death?!!!!!! This summer there was gas fumes leaking and we had the fuel pump repaired and it costed u $700!! Is this related?! Vw is ridiculous. We are constantly getting recall notices!!!
Tl* the contact owns a 2012 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Volkswagen of streetsboro (855 classic dr, streetsboro, oh) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
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