The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won’t allow them to do loaners, VW says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.
2014 Volkswagen Eos airbags problems
31 complaints (76% of all complaints for this car). Typical mileage when it fails: 16,000.
- owner complaints
- 31
- of this car's complaints
- 76%
- typical mileage
- 16,000
- crashes
- 0
- recalls
- 2
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Volkswagen Eos airbags problems in other years
Related recalls
Air bags: frontal: driver side: inflator module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
- Risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V‑078.
Recall number 18V148000 · Recall details
Air bags: frontal: driver side: inflator module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
- Risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1‑800‑893‑5298. Audi owners may contact Audi customer service at 1‑800‑253‑2834.
Recall number 16V078000 · Recall details
Related investigations
Clockspring failure
In August 2015, VW launched Safety Recall 15V‑483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clock spring. VWâs recall indicated that debris entry into the steering wheel hub can result in the contamination and ultimately failure of the clock spring in 2010-2014 MY CC, Eos, GTI, Golf, Jetta, Jetta Sportwagen, Passat, and Tiguan models. The contamination of the clock spring by debris, such as human hair, can cause the flat ribbon cable to tear. This results in the loss of the electrical connection to the front driver air bag and any steering wheel mounted controls. The clock spring is designed so that the flat cable inside will break with minimum force to prevent it from impeding movement of the steering wheel. The loss of the electrical connection to the front driver air bag results in the immediate illumination of the air bag warning light and prevents the deployment of the front driver air bag in a collision of sufficient severity. A torn clock spring also causes audible grinding noises from the area of the steering wheel/driver air bag or steering column while steering. The failure of the clock spring does not impair vehicle control or drivability (steering, brakes, acceleration). In November 2017, the Office of Defects Investigation (ODI) opened Recall Query RQ17009 after receiving complaints that alleged the failure of the clock spring in the subject models. While the majority of these complaints involved vehicles excluded from the original recall, several complaints involved vehicles that had received the remedy for Recall 15V‑483. On April 18, 2018, ODI upgraded the investigation to Engineering Analysis EA18003 after receiving additional complaints concerning the recall remedy and scope of Recall 15V‑483. During the investigation, VW identified certain 2015-2018 MY vehicles that share a common steering wheel clock spring with the vehicles covered under Recall 15V‑483. VW began using a different clock spring design starting with the 2019 MY Jetta. This new part is not compatible with previous model years due to the communication properties between the clock spring and the vehicle, including the air bag control module. In October 2018, VW released Warranty Extensions AWA-18-18 and VWP-18-11, which established a 15-year, unlimited mileage coverage for the Steering Wheel Clock Spring for vehicles included in the scope of Recall 15V‑483. For certain 2010-2018 MY vehicles outside of the recall scope, a 10-year, 120,000-mile coverage was given. Vehicles repaired under these warranty extensions receive replacement clock springs at no charge to the consumer. In early 2023, VW updated AWA-18-18 (now AWA-23-01) and VWP-18-11 to upgrade certain vehicles and model years from the 10-year, 120,000-mile coverage to the 15-year, unlimited mileage coverage option. These warranty extensions cover vehicles with recall remedy failures as well as vehicles outside of the Recall 15V‑483 scope that exhibited similar failures. In view of the circumstances, including the high detectability of the subject failure and warranty extensions issued by VW, ODI is closing this Engineering Analysis. the federal safety agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
EA18003
What 2014 Volkswagen Eos owners say
Most recent owner complaints, unedited.
Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag
The Clockspring is a recalled item… Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer… On a recalled item? This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem… But if there was I guess she just wouldn’t know… VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better… Took my complaint and said I’d just have to wait on the part???
The clockspring in my 2014 VW Eos failed on January 17, 2022. It was brought into the Alexandria, VA VW dealer who confirmed the problem and that the clockspring was under extended warranty due to known problems on January 19, 2022. However, the part was unavailable and no ETA was available, so I brought the car back home. As of April 19, 2022, Volkswagen continues to have no ETA for this part despite ongoing communication on my part. The vehicle has no working driver's side airbag or horn, which is a safety risk. Vokswagen continues to state that they are awaiting an ETA from their manufacturer. This must be impacting a significant amount of people, as this part is used for a number of Jetta and Eos model years.
Tl* the contact owns a 2014 volkswagen eos. While driving approximately 50 MPH, the driver's side air bag warning indicator illuminated. The vehicle was taken to durham volkswagen (located at 3823 durham-chapel hill blvd, durham, nc 27707, (919) 493-7411) to be diagnosed. The contact stated that the air bag warning indicator was reset; however, the failure recurred within a week. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000. The VIN was not available.
Takata recall I moved to the south bend indiana area last in the fall of 2017. The local dealer (about 5 miles away) is gurney-leep. I have been trying to have my automobile serviced to address the safety issue but the dealer refuses to make an appointment for me, refuses to create or put me on a contact list when the part "becomes available" and refuses to order the part so that the issue can be addressed. I have called the dealer multiple times since 2017. This year I called on jan 10, feb 12, and march 7 only to be told to call back next week. I have contacted vw corporate customer service twice but the dealer still will not perform the repair. Corporate advised me to drive approximately 80 miles north (about 90 minutes) to have the repair completed. It is my belief that the dealer is only performing this service when other automobiles that need another service are brought into the dealership so they can maximize the revenue. Dealers like this defeat the entire recall effort.
Takata recall I own 201 vw eos, ive received several recall notices. Ive contacted findlay vw in las vegas its been over 6 months and the cant obtain the parts vw of palm springs is also unable to locatex the part to fix the air bag. Mean time driving mt car can result in death or injury. Are you kidding me. Ive owned at least 6 vw one being the gti that was vw buy back.. Id like my eos to be bought back at this point. How can you get away with putting my life in danger. Why cant vw have lender cars available for this situation? Some body please help im stressing so bad every time I get in my car. I cant believe they are getting away with this.. Nnot sure of start date of recall
I am getting no where with the manufacturer I called spoke to repetitive on the passenger air bag. I requested what airbag product. They did not know. Please contact me immediately. [xxx]. My name [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* takata recall. The contact owns a 2014 volkswagen eos. The contact received notification of the federal safety agency campaign number: 18v148000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over three months ago. The dealer (antelope valley volkswagen, 39050 carriage way, palmdale, ca 93551) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Questions about the 2014 Volkswagen Eos airbags
Does the 2014 Volkswagen Eos have airbags problems?
Owners have filed 31 complaints about the airbags of the 2014 Volkswagen Eos, 76% of all its complaints, more than any other problem.
At what mileage do 2014 Volkswagen Eos airbags problems start?
The typical (median) mileage in owner complaints is 16,000 miles.
Was there a recall on the 2014 Volkswagen Eos airbags?
Yes, 2 recalls: 18V148000, 16V078000. Check your VIN to see if your car still needs the free repair.
What year does the Volkswagen Eos have bad airbags?
The Volkswagen Eos model years with the most airbags complaints are 2012 (64 complaints), 2014 (31 complaints) and 2010 (24 complaints).
Other 2014 Volkswagen Eos problems
Electrical 5Visibility 3Driver assistance 2Transmission 2Acceleration 1Seat belts 1Steering 1
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