My fiance's vehicle has the common clockspring issue which rendered all electrical components of the steering wheel inactive (horn, cruise control, air bag, and radio controls). One day she started the car and saw the check engine light come on. I scanned the vehicle and it had the known "b10001 driver airbag igniter: resistance too high" code. The dealer thought it would be covered so long as it had the correct code but vwoa denied it. This has been a very well known issue and her vehicle should qualify under the recall/extended warranty. She was denied because her VIN was not on the list even though her vehicle has the exact same parts as others which do qualify. Her vehicle had the same codes required on the federal safety agency pdf https://www.google.com/url?sa=t&source=web&rct=j&url= I recieved a warranty extension for my 2017 gti but for some reason the golf sportwagen is not covered. Seems ridiculous to only cover some models that have same hardware when all should be covered.
2016 Volkswagen Golf Sportwagen airbags complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
I was in a very minor accident involving only the front end. I was a a complete stop at a traffic light and hit the car directly in front of me, I hit the car car going no more than 10 miles per hour. All of the air bags deployed, driver, passenger, as well as front and back side airbags. Additionally, when the airbags deployed the windshield completely shattered on the passenger side. Luckily my son was not injured with the extreme fore of the airbag deployment. I took the car for an estimate and just for the inside airbag damage the total would be $9,300. This was an extreme shock, not only when the minor fender bender occured but now the car is totaled because of the airbag deployment.in this situation the airbags should not have gone off for such a minor crash. I need this to be looked into for other people's safety.
My car with approximately 25k miles on it. Airbag light came on. At the same time, my horn, and other components on my steering wheel stopped working. When I diagnosed my car it was determined it was the clock spring in the steering wheel that stopped working. A faulty clock spring will make it so that my airbag does not function. I was just parking my car but were I in an accident I could have been killed as my airbag would not work. I looked online and it appears volkswagen knows of this issue, and has issued warranties, and recalls based on even this particular part with the same part number. But no recall or warranty of my car in particular. Volkswagen refused to pay for repairs of my vehicle.
I started my car and the airbag warning light came on. I then noticed that all controls on my steering wheel no longer worked. This includes speed control, horn, hands-free phone controls, hands-free radio controls an vehicle information options. I assume that the air bag is also not functioning. When I returned home, I googled the problem and found that the airbag clock spring was the probable cause as it had been recalled in previous years but did not include the 2016 model. I took the car in on 02/12/19. They diagnosed error code b10001 - internal failure in clock spring. My car has 39,492 miles which makes it out of warranty. I declined repair ($551.29) as I feel it should be fixed for free. I have 2 attachments.
Tl* the contact owns a 2016 volkswagen golf sportwagen. While driving at a slow speed, the clockspring cable fractured and rendered the horn, air bags, and other steering wheel functions inoperable. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred twice. The first failure was covered by the manufacturer. The local dealer was not contacted. The manufacturer was informed of the failure. The approximate failure mileage was 40,669.
While driving I completed a u-turn and my airbag light came on. I took it to the dealer and they said it was the clock spring mechanism that failed and was no longer under warranty. Warranty was 3 year or 43,000 miles, my vehicle had 48,846 miles. The cost was $545.95 to replace the part. I researched this part and found that there are previous recalls due to failure.
Clock spring failure in under 2 years (less than 20,000 miles on the car). When car was turned on alerts came up that the airbag had malfunctioned, and automatic cruise control malfunction, none of the steering wheel controls worked, and the horn was non-functional. A quick google search LED me to believe it was the clock spring, and I also noticed vw had a clock spring recall on cars from 2011-2014, seems like this might be a larger issue. Car was brought to the dealer and repaired - clock spring was determined to be the problem.
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