the driver door open by itself during driving. It happened 3 times. It is not possible to lock the car. I had called the dealer ship. On my first call the said i will be on the list. After 3 weeks i called again then they said they didn't have the parts to make the repairs. I have asked for the manager to call back and it never happened.
2021 Volkswagen ID.4 driver assistance complaints
Page 3 of 3: complaints 41 to 64 of 64, newest first, as owners wrote them.
Speedometer and all gauges blank, including backup cam and turn signals. Not referring to infotainment system (though that is also blank). It's totally ridiculous. Thanks for your help
I have an id.4 (VIN: [XXX] ) which has recall issues. I've been trying to get this rectified but have been told there is no resolution for the past 6+ months. yesterday both my speedometer and main (entertainment) screen went blank. I called the dealer and was told they do not know what the issue is, but the vehicle is safe to drive since it "works". I do not know what the speed is, and I get warnings that none of the sensors work (front, airbag, speed control, etc...). I contacted VW corporate and was told this is a dealer problem. I keep getting put in between the corporate office and dealer with no resolution, yet I paid 50k for car that isn't safe for my family (I have a 5 year old). What am I supposed to do? Also VW dealership said they can take the car in, hold it for months with no resolution, but will not provide a car. I am out of car and hope that you all can help me. This is just not right. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have had two episodes in which the Lane Keeping Assistance put me at risk of running into a barrier on the freeway. Both happened when traveling in a middle freeway lane that split to an off-ramp (three lanes splitting to two groups of two lanes). In the first, I was taking the left ramp. The car, I think wanting to keep the lane line on my right close, suddenly steered me back to the right and toward the dividing barrier. I was able to overcome it and stay on my planned route but it was close. In the second, there was a car to my right in the right-most lane. I was taking the right exit and used my turn signal to indicate this. As I started to take the exit, turning the wheel to the right, the car forced the wheel back to straight because it thought I was trying to steer into the car to my right (in the next lane, also exiting), and again steered me toward the barrier splitting the ramp from the freeway. I was able to overcome the wheel, but again it was close. In both cases, I think the car is doing what it is designed to do (i.e. nothing is broken) but the design is dangerous. I have talked to the dealer about this problem - they have acknowledged the issue and said a new car would not have this problem. No warning lamps or messages appeared.
While traveling at highway speeds I suddenly got multiple warnings of the parking brake becoming inoperative, Auto Hold Error, and Travel Assist and Cruise Control no longer available. When trying to park the vehicle's parking brake would not engage and a loud warning sound and red warning message with "Do not park vehicle on an incline" came up on the dash. The vehicle was not able to be parked on any surface without it potentially rolling away. When trying to take the car into the dealership on Monday, 9/11/2023 the vehicle would not move out of "Park" and had be dragged out of the garage it was parked in.
It happened to me at least 3 times. The first one happened Oct, 2021, when I did not realize it is a big serious problem. The other two happened in Aug 2022 and Oct 2022, respectively. All the three incidences took place after I charged my vehicle in a hot environment exposed to scathing sun shine. The drive assistance and sensor were not working, the cruise function did not work, and the road sign reading feature was not available. Several warning signs about those functions and features showed on driver's console. I was driving on Highway 15 or Highway 405 and of course I could not stop and check. However, after driving like 15-30 minutes, these features go back to normal. I suspect the sensors that make those functions and features work cannot handle the harsh temperature well.
During a trip driving home 3/31/2023 at approximately 11:00pm, the car's software system failed. The console that displays the digital speedometer was affected on the car as well as the infotainment system. The message on the console displayed a message "Warnings and Information not available. Drive with greater care!" The digital speedometer displayed three dashes through the rest of the trip home. All of the car's features including lane correction were offline. This car's software is not functional enough for the car to be driven safely.
I was attempting to trade in my Id.4 for a Tesla and found out that my car had a major safety recall from Tesla. The recall has been out since Feb and I was never notified from VW. I called the dealership and the manager said he never heard of the problem and offered no solution except there is nothing they can do. Now I have to drive myself and my family around in a car that could crash. There is no insight when a fix will happen.
My vehicle was in Travel Assist mode (i.e. Adaptive Cruise Control) traveling at around 65 MPH. A vehicle has cut into my lane and I felt that the car wouldn't slow quick enough to avoid a collision. I have applied breaks effectively taking the vehicle into my control and taking the vehicle off Travel Assist mode. When driver takes over by applying the breaks in this scenario, irrespective of how hard the breaks are applied, vehicle suddenly moves faster than expected for first few seconds. I had to apply the break harder than I would have applied if I was driving the car in manual mode to get the car to slow down.The expectation was that the vehicle slows down while applying the breaks. This would have caused a collision if I was not quick to react. There were no warning lights or messages on the dashboard prior to or during this incident. This could be a software issue which probably is conflicting between the breaks travel assist is applying and the breaking that the driver is applying. This has happened multiple time to me and on date mentioned on this my wife had same experience confirming that this is in deed an issue that needs some investigating into before it cause any accident(s).
The blind spot warning on the right side has not worked since I purchased the vehicle in April 2021. I have taken it to two different VW dealers three times and they have failed to repair it. I consider this safety issue!
When driving using adaptive cruise control and my car decelerating using the regenerative braking, applying the brakes turns off the regenerative braking leaving only the friction brakes to slow/stop the car. I have demonstrated this situation to a VW dealer technician, who has confirmed that another 2021 VW ID4 that was in the shop duplicated this behavior. I have experienced this behavior multiple times over the last year. Because one of the systems for decelerating the vehicle is not available during a potentially emergency situation, I believe this is a safety risk. No warning lights or messages are displayed when this occurs. This has not been reported to my insurance company or the police.
When backing up, if you turn to look over shoulder, the change in weight on the seat triggers the car to abruptly stop. Though the rear camera is good for cross traffic, still need to turn to look for pedestrians when pulling out of driveway across sidewalk. Safety issue for pedestrians
Car 12V battery drained. Car "dead". AAA jump-started and I drove home. Kept all unnecessary items off (heat, radio, etc). Put car on trickle charge overnight; charged to 90+%. After driving car for awhile, "12v battery low" message came on. 3 local dealers can't service until December. Known defect that battery is under-powered. VW has offered replacement sometime in early 2023. Meanwhile car sits in garage inoperable.
The Driver Assistance feature of the car shuts down due to a Software error. It will eventually reset if the car is parked and turned off for a duration of 30 to 60 minutes. Some users have reported that the error does not clear without disconnecting the 12v battery. Problem first appeared in the id.4 2021 models in the summer of 2021. VW has issued a software correction for the vehicle in Europe, but that update has not been made available for the US customers. This causes the collision avoidance system to go offline and the driver is warned to drive with extreme care! In some cases the vehicle speed also stops displaying.
1. I picked up new ID.4 from the dealer on 10/01/2021. On 10/02/22, Electrical System Malfunction messages appeared on the infotainment, telling me to take it in for immediate repairs. The problem was taken care of. I was not told what was wrong. 2. On 11/10/2021, while pulling into a parking space in a lot at a cemetery, the car bolted forward and became unresponsive. I could not stop it, I could not steer it. It felt like it was driving itself. I destroyed a bench, some bushes, and some of the turf. The car had to be towed to a VW dealer affiliated collision center. The car was there for over two months and was returned to the dealership for "further diagnosis". In the end, I was told that it had been "driver error", and I was assured the car was 100% safe to drive. I was never told what was done. The insurance payment for the damage was over $9000. 3. On 06/02/2022, I had the same acceleration issue. This time I was pulling over to a curb in a residential neighborhood (25 mph speed limit). I was using mode "B", regenerative braking. My foot was not on the accelerator. The car bolted forward and hit a parked Ford F150 in the backend. The force was so great, that the F150's rear end was lifted off the ground. You would think that crash would have stopped the ID.4. Instead, the vehicle swerved to the left, shot across the street and ended on a stranger's front yard, destroying his tree and landscaping. The car suddenly stopped, stuck in the landscape rocks. The vehicle then just shut itself off and became totally unresponsive. My wife was slightly injured, even though she had her seatbelt on. She could not open the door to get out and climbed out the driver's door. The car was towed to the dealer, insurance claim was filed. Preliminary estimates of damage- ID.4, F150, landscaping is over $17,000. My wife is petrified about riding in the car. I want VW to repurchase or terminate my lease. The car has only 6000 miles!
While driving, both the driver’s and center console displays stopped displaying information and went blank. The panels were still on but nothing displayed. The ID.4 console panel is known to not turn on or be blank, the solution is to press the console power button for 10-15 seconds to reboot the system. I held the power button and the system did restart and both the drivers and center console panel turned on. However, upon turning back on, I received a progressive series of messages that each driver assist module/sensor was no longer available. Finally received a yellow message stating Electrical system not working correctly and to have the vehicle serviced. Pulled over and turned the vehicle off and on which cleared the electrical system not working message. The problem has not repeated itself. VW dealer has not yet seen the vehicle. This vehicle has not have an electrical systems failure warning before. Vehicle was at approximately 50% charge at the time and I was going 25 mph. Safety is at risk by losing all vehicle data and speed. Then rebooting system to get the screen back caused a start to electrical systems failure.
Lane keeping assistance is enabled by default and can not be changed while driving. However on the lanes with partially erased lane markings , markings created due to previous road repairs - car thinks vehicle is going out of the lane and pulls the car in . significant places where i drive car keeps pulling to the side . If you are driving on a highway this is very pronounced . Driving on highway with high wind conditions this has created hazardous situation where I almost lost control (Highway 5 near coalinga Californai). This has been a problem in high traffic conditions , curvy roads (Highway 17 in California) . Current implementation of the feature is safety issue . either they shall disable this feature or ability to disable this feature permanently or need to fix.
The automatic emergency braking system does not work at all. The lane keeping assistance feature has tried to ram me into concrete walls on the freeway. It has tried to ram me into metal exit fencing. It has tried to ram me into semi trucks. it has tried to run me off the road entirely. This system reacts inappropriately and when it reacts it over corrects by a large margin. It also cannot detect most types of lane markings. This happens all the time it isn't a single incident. Did I mention that there is no way to permanently disable the system?
On multiple occasions, my brand new ID.4 has shut down while driving giving various error messages relating to the electrical system and safety features--including with the electrical system generally, with the "12 Volt electrical system", with the auto assist braking, with lane assist, etc.
the car gives zero audible warnings when the TACC + LANE KEEP turns off. On the freeway driving in a curb, it would turn off without warnings. I almost hit my car.
When driving in reverse my vehicle does not have a clear view based on the rear lights installed. The lighting design does not light the area behind the vehicle sufficiently and poses great risk of hitting child or object behind vehicle. Rear camera is essentially rendered useless during nighttime driving and or parking.
In October, 11 weeks ago, while parallel parking, which I do everyday for work, I reversed back into an empty spot, toggled into Drive to straighten out my car and my car accelerated and hit the car parked in front of me. I kept stomping on the break pedal but it was stiff, I couldn't press it down at all. The break pedal was as if the car was turned off. Even though it has been 11 weeks ago, I will not drive the car because VW has not fixed the problem and I do not feel safe. The body repair has been done. The car remains at the dealership where I bought it and is available for inspection. I could of hit many children because I was parking at an Elementary school when this unintended acceleration coupled with no brakes happened. It is VW's first ever ALL ELECTRIC car and the ID4's have NEVER had a software update. VW says, no technicians or trained mechanics, software would have to be done at dealer and could take all day, no software to download using Wi-Fi, may need bigger battery and no parts available. VW corporate fly out to inspect the car and run reports but they refuse to give me a copy and so does the dealership. VW is taking no responsibility and said the brake peddle was never applied, only the accelerator. I never put my foot on or near the accelerator because I was only inching forward to straighten my wheels out. When the car was put into drive it does not need any gas to move only a few inches forward. My insurance representative tried to run a report but he said there was no information at all on the recorder. He said I shouldn't have towed my car back to the dealer because information may have been erased. There were no warnings or assist to stop the car. This has not just happened to me but to many others as well. I can send documentation for that if you need
Warning indicator came on several times, brake and steering problems.
The vehicle went into complete shutdown, it was unable to be placed into Drive or Reverse and vehicle was completely immobile. Various warnings appeared on the instrument cluster. After letting the vehicle sit it was returned to the dealer, where they experienced the same issues, but eventually replaced various electrical components and re-booted/re-programmed the systems. Approximately 11 days after receiving the vehicle back from repair the same thing occurred, additionally the automatic hold feature, to prevent rolling in neutral, failed and the car rolled backwards in my driveway about 4 feet before I was able to apply the footbrake. Several warning signals said the vehicle should not be driven, the vehicle is now back at the dealer again.
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