I received a safety recall letter from Volkswagen in May, 2022 that stated there is a problem with "Flexible Printed Circuit Solder for High-Voltage (HV) Battery". the federal safety agency Recall Number is 22V162, and Volkswagen Recall Number is 93O2. But since then I have not received further information on how and when it will be fixed. No update on this recall is given even if I contacted the Volkswagen Customer Care in Aug, 2022.
2021 Volkswagen ID.4 electrical complaints
Page 6 of 7: complaints 131 to 160 of 183, newest first, as owners wrote them.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
During a trip driving home 3/31/2023 at approximately 11:00pm, the car's software system failed. The console that displays the digital speedometer was affected on the car as well as the infotainment system. The message on the console displayed a message "Warnings and Information not available. Drive with greater care!" The digital speedometer displayed three dashes through the rest of the trip home. All of the car's features including lane correction were offline. This car's software is not functional enough for the car to be driven safely.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 23V04000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Feb 07,2023 Manufacturer Recall Number97ZZ the federal safety agency Recall Number23V040 Recall StatusRecall Incomplete, remedy not yet available This report came out over a month ago. I have to drive my car with the knowledge that it's basically unsafe. Volkswagen has been completely silent about this problem for far too long. I understand that Volkswagen is working on the problem but they do not communicate with owners other than make promises they don't keep. Now they are telling us that we will hear by March 31. Does the federal safety agency have the authority to demand that Volkswagen take action? I'm afraid to take my car out of the garage when almost every day, I read that someone else has problems with their car. This isn't right.
I was attempting to trade in my Id.4 for a Tesla and found out that my car had a major safety recall from Tesla. The recall has been out since Feb and I was never notified from VW. I called the dealership and the manager said he never heard of the problem and offered no solution except there is nothing they can do. Now I have to drive myself and my family around in a car that could crash. There is no insight when a fix will happen.
The contact owns a 2012 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while his wife was driving into the residential driveway at approximately 5 MPH, the vehicle lost electric power and shifted into park(P). The stop had been so abrupt that the vehicle was rocking. The contact stated that all the exterior lights flashed off and on. The contact stated that his wife restarted the vehicle and the vehicle resumed normal operation. The contact stated the failure had become recurring. The contact had the vehicle towed to a dealer, who could not duplicate the failure and wanted the contact to retrieve the vehicle. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 4,600. VIN tool confirms parts not available.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. While driving approximately 65 MPH, the vehicle shifted out of drive(D), powered down, and started coasting. The contact stated that the power steering and brakes were still functioning as designed. The contact was able to steer safely through traffic and stopped the vehicle. The contact stated that the vehicle reset independently after 2 minutes and resumed normal operation at full electrical power. The contact drove the vehicle to his residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage 11,000.
Driver's door keeps unlocking while driving. Swung open several times while driving. Also, sometimes difficult to unlock driver's door from the outside. All this seems to be be related to error messages concerning Auto Hold (which this vehicle does not have) and Travel Assist not being available. All this began after my first one year scheduled service on 2/17/23. Taking in vehicle on 3/10 concerning these problems. I had made an appointment for an earlier date, but cancelled it because everything went back to normal. The dealer said if the messages were not active, I would be wasting my time. I called the VW Customer Service Number and reported my concern on 2/24. I am not driving my vehicle as it is not safe if the driver's door opens while driving.
I was driving around 45 mph when several warning lights lit up on my dashboard at the same time, indicating an issue with the battery. The car slowly rolled to a stop, and I had no control of the vehicle. This was in the middle of traffic and very dangerous. There were no warnings or indications beforehand that would suggest there was an issue. This was completely out of the blue.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 30 MPH, the vehicle stalled with several unknown warning lights illuminated. The contact stated the front driver’s side door latch opened independently. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
The driver side door no longer automatically unlocks from the outside of the car when pressed with fingers near door handle. Door can only be unlocked or locked with the key fob. While seated in the driver's seat with the door shut the door will make random clicking noises as if the door is confused if it should be locking or unlocking. This happens even while driving the car. The driver's side door has unlatched and flown open into traffic while at a stop sign. The driver instrument panel also reports several errors related to the driver assistance systems while operating the vehicle including one which 'dings' at every complete stop. I suspect the electronics are designed to throw these errors when it thinks the door is open while driving. The dealer was able to reproduce the problem and reported that the door handle needs to be replaced but is unable to get the part from VW and has no estimate as to when it will be available. The car is undrivable due to being unsafe and has been parked for over a month.
We’ve been leasing a Volkswagen EV car ID4. And after a recent software update, we got problems as in the following. Intermittently when coming to stop, The vehicle is difficult to stop and Pedal pressure seems low. When we experience concern, the accelerator does not seem to react in the same way. As a result, the car failed to stop at short of stop line. Volkswagen sent us a recall notice of High voltage sudden reset error what promote acceleration failure. But our car has not only acceleration but brake issues more than dozen times in 3weeks. We believe we are in very delicate and dangerous situation. But VW doesn’t provide a substitute vehicle, as Volkswagen view problems as vehicle to be still drivable. I strongly disagree with their view, since we will be in serious danger without secure brake and acceleration.
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the 12V battery fault message was displayed. Additionally, the passenger's side rear door was inoperable. The vehicle was taken to the dealer; however, no failure was found. The vehicle was then taken to Emich Volkswagen of Boulder (2470 49th St, Boulder, CO 80301) where the 12V battery was replaced. The dealer determined that the passenger's side rear door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The failure mileage was approximately 38,000.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, there was smoke coming into the cabin of the vehicle through the air vents. No medical attention was received for smoke inhalation. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
I took my car in for recall service repair which I was told would only be about two days. The dealership has now had my car for just about three weeks and they cannot give me an eta as to when the car will be finished. I am concerned about the length of time and quality of the repair since they have admitted to me that they are uncertain with how to proceed with the repairs. I took my car in to make sure it’s safe because it is our family car and I have been stuck with the loaner gas guzzler and still uncertain when I will get my car back and if it will even be safe.
Car displayed error while driving and immediately began to lose speed. Stopped in the middle of a 6 lane road with a posted speed limit of 35mph. Car would not go into drive. Turned car off and attempted to restart and put it back into drive, but did not work. Turned car off and waited 1 minute and tried again, turned car off a second time and waited 3 minutes. Car restarted with errors but was able to be put into drive and driven. The car was blocking a driving lane in the road for approximately five minutes with hazard lights on. If this has happened on a highway it would have been extremely dangerous.
On Monday, December 19, 2022, at approximately 1:30 p.m., driving at 70 miles per hour, my Volkswagen W ID.4 car suddenly lost electric power and I was unable to accelerate. I was driving on Highway 680 South, near the Livorna exit, on the Livorna Zone Express Lanes when this occurred in Contra Costa County, California. The car's user interface panel flashed the message, "Electrical system not working correctly. Please service vehicle." From the second lane on a four-lane highway, with the remaining speed, as the car dramatically slowed, I coasted to the right shoulder and came to a complete stop. During this entire time, there was no power. This was extremely dangerous and stressful as I was concerned of highway speed traffic approaching from behind and being unable to reach the shoulder safely without any power. There, at the right shoulder, I turned on the hazard lights and called my husband. He told me to exit and reenter the car, as safely as possible, to try to restart the system. I exited the car from the passenger side. When I reentered the car, the system restarted and the electric power returned. The vehicle had power again and I was able to safely re-enter the freeway lanes. This same error "Electrical system not working correctly. Please service vehicle" occurred previously two times when the vehicle was not moving (i.e. when trying to start driving from a stop) in the last year and a half. For these 2 previous incidents, my husband had opened service requests for repairs under warranty to the VW dealer in Walnut Creek, CA and they confirmed the faults and serviced the vehicle by bleeding the coolant system each time. Both times they assured me this would resolve the problem. This is the first time the same problem recurred while the vehicle was in motion resulting in total loss of power and put me in a dangerous situation.
The contact owns a 2021 Volkswagen ID.4. The contact stated while starting the vehicle and exiting his driveway, the "All Wheel Drive Function Disabled", "Electrical System Failure", "Rear Assist Failure" and other unknown messages were displayed. The contact stated that the vehicle hesitated to respond while depressing the accelerator pedal. The contact also stated that the vehicle was slow to get up to speed while driving on a flat road surface. Additionally, the contact stated while driving at night, the exterior lights failed to illuminate as needed. The contact veered to the side of the road, turned off, and restarted the vehicle several times; however, the exterior lights failed to operate. The contact activated the hazard light and was able to drive to his destination. The vehicle was taken to the dealer where it was diagnosed but no cause for the failure was found. The vehicle was then taken to a second dealer, Volkswagen of Smithtown (530 Jericho Turnpike, St James, NY 11780) where it was diagnosed that the Body Control Module (BCM) had failed and needed to be reprogrammed along with the vehicle key fob. The dealer completed the repair; however, the failure persisted. The contact stated while attempting to drive from a complete stop uphill, the vehicle failed to respond and started rolling backwards. The same warning messages were displayed. The contact parked and turned off the vehicle. The contact restarted the vehicle after an hour and 25 minutes and was able to continue driving. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that they could not assist. The manufacturer was not notified of the failure. The failure mileage was approximately 12,500.
Car 12V battery drained. Car "dead". AAA jump-started and I drove home. Kept all unnecessary items off (heat, radio, etc). Put car on trickle charge overnight; charged to 90+%. After driving car for awhile, "12v battery low" message came on. 3 local dealers can't service until December. Known defect that battery is under-powered. VW has offered replacement sometime in early 2023. Meanwhile car sits in garage inoperable.
Dealer replaced infotainment unit but it continues to blank out, freeze and or restart. Very unsafe as you have to take eyes off road to force a restart, also if front windshield is foggy if infotainment system froze or restarting you are now driving with a fogged up windshield which you can’t see out off. Infotainment buttons do not work properly as they do not react to touch again take eyes off road to see whats happening. Infotainment screen and the other screen in front of driving wheel get very very hot. Only after showing dealer videos and recordings of all these occurrences with screen do they decide to do something about it such as change unit but problems persist. Vehicle rolls back on inclines when on a slight incline. Front end squeaks, VW dealer says is coming from the brakes and it’s normal operation. Stopping distances is increased in cold weather, in cold weather braking distances are longer. Side mirror buttons do not always control/adjust mirrors. Dynamic cornering headlight error/malfunction warning on screen constantly, safety risk. Vehicle cannot charge error (s) pop on screen and charging stops. After multiple tries and after changing to another charging stall, charging is able to resume. Factory celular connectivity drops for days and you have to pull fuse #17 or #19 to reset LTE connection. Vehicle has a lot of shortcomings which render it very very very unsafe.
The contact owns a 2021 Volkswagen ID4. The contact stated while coming to a complete stop with the brake pedal being depressed, the vehicle lunged 3-5 feet forward. There were no warning lights illuminated. The contact stated while driving 40-45 MPH, the steering wheel swerved unintendedly, causing the vehicle to veer towards the opposite lane of traffic. The contact was able to regain control of the steering wheel and continued driving. The contact stated that upon starting the vehicle, the gear shifter remained stuck in park(P) and failed to move after several attempts. A message indicating a major electrical failure was displayed. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,657.
While driving the vehicle, error messages were displayed in the digital cluster indicating, among others, "electrical system not working, Safely stop vehicle", "I2V battery error", "Issue with all-wheel drive system", "Front/Travel Assist not working". In less than 10 seconds, the vehicle came to an unintended complete stop right as I was completing a left turn (to get the vehicle to the curb of the street) to park the car. A car was behind me and had to maneuver around me to proceed on its way. My daughter (in a child car seat in the back) and I were the only occupants and were at risk of a car collision because the car stopped moving in the middle of the road. I have now taken the car to a dealership for inspection. At the dealership, one of the representatives commented that this is not the first time they have seen this issue with this vehicle. I was less than a mile from my home when this happened. After 30 seconds of not responding, the car started operating normally as if nothing happened but still showed "electrical system not working, please service". I drove the car home. After about 30 or so minutes, I restarted the car and it operated fine and did not show any error messages. I have not been able to reproduce this issue but I have not driven it far (other than dropping it off at the dealership) due to fear of my safety.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 22V162000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The Driver Assistance feature of the car shuts down due to a Software error. It will eventually reset if the car is parked and turned off for a duration of 30 to 60 minutes. Some users have reported that the error does not clear without disconnecting the 12v battery. Problem first appeared in the id.4 2021 models in the summer of 2021. VW has issued a software correction for the vehicle in Europe, but that update has not been made available for the US customers. This causes the collision avoidance system to go offline and the driver is warned to drive with extreme care! In some cases the vehicle speed also stops displaying.
At a red light, upon releasing the break to accelerate, the vehicle turned off. Meaning, the vehicle went from drive mode "D" to park "P" when I accelerated as the light turned green. This occured without prior warning that it would shift into "P". When I put my foot on the break to shift back into "D", then accelerated again, the vehicle went back into "P". It felt as if the "transmission" had given out. There was a light push (not quite a jolt) then it went into "P". After the third attempt, the vehicle finally drove as I accelerated. I was going through this process as quickly as possible since I had vehicles behind me in the busy streets of Down Town LA.
Battery popping sounds As I charge my vehicle, or drive the vehicle, the battery makes one sporadic loud "Pop" sound that is felt and heard from anywhere you are sitting in the vehicle. I was told this was "normal" and to be "expected" because the battery is "expanding". However, when talking to other ID4 owners, they do not experience this same sound. Since I have had this vehicle, the dealership has noted they cant reproduce this sound because in the 15 min they wait to charge the vehicle, they don't hear it. Unfortunately, this is sporadic during the charging time and also during the driving time. There are no warning signs, messages, or warnings from the dealership that this could occur. FOrtunately, I was charging next to a man who works in the Oxnard VW testing facility and he reported that this battery issue was known to occur in some vehicles and that there was a "fix" for it. I have had my vehicle in and out of the dealership for over a month and a half in total, and they yet to fix it. Now they are waiting to replace two bolts that apparently have loosened and were too "short".
On my VW ID4 AWD, when I depress the brake to engage to start car the following message appears..."Electrical system not working properly, please service car immediately". I have brought car in several times and tech cannot replicate issue despite multiple images on multiple occasions of same apparent problem. Dealership has claimed it might be a software issue and yet no software update promised for this summer has been forthcoming.
12 volt system; 12 volt battery has aged very quickly (1 year) causing the voltage to drop overnight whereby the internal systems shutdown and report an error. If the car sits idle for 2-3 days, the voltage drops to the point where the car must reboot entirely, which includes an audio sweep calibration from the pedestrian warning speakers.
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