The contact owns a 2022 Volkswagen ID.4. The contact received notifications of the federal safety agency Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel was blank. The contact restarted the vehicle for the instrument panel to function as needed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied a buyback option for the vehicle. The failure mileage was approximately 16,600. VIN tool confirms parts not available.
2022 Volkswagen ID.4 driver assistance complaints
Page 2 of 2: complaints 11 to 35 of 35, newest first, as owners wrote them.
The door locks failed again on the same door that had opened while in motion in December of 2023. This time the door failed to open when trying to exit the car. Also while driving it kept clicking inside as it was trying to open while vehicle was in motion. This occurred Mid September 2024. Also the ADAS system failed while driving and car wanted to steer on wrong way had to fight with the steering. This was also addressed in 2023. This car had all recalled done related to doors and had two failures in less then a year. This car is a safety risk to people. I have documentation to support all these findings.
The contact owns a 2022 Volkswagen ID.4. The contact stated that the vehicle was hard to charge. The vehicle failed to charge after placing on the charger. There was an abnormal burning smell detected. While driving 60-70 MPH, the screen became inoperable. While driving, the screen went blank but then illuminated as designed. The contact rebooted the computer and the computer reset. There were no warning lights illuminated. The contact received notifications of the federal safety agency Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer suggested to the contact that an electrician check the house. The electrician confirmed the electrical outlets were working as designed. The failure mileage was approximately 10,000. VIN tool confirms parts not available.
The contact owns a 2022 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the instrument cluster and the back-up camera display started rebooting independently, after starting the vehicle. The contact stated that the failure was intermittent but became a recurring failure for more than a year. The contact had not made the manufacturer aware of the failure. The failure mileage was approximately 500. VIN tool confirms parts not available.
The contact owns a 2022 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the center display went black and then turned white while rebooting. The radio had been replaced by the dealer; however, while driving approximately 35 MPH, the center counsel went black, while dashboard display went white. The vehicle was returned to the dealer and a hard reset was performed; however, the failure reoccurred. The failure had occurred approximately 2 to 3 times after the radio was replaced. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 5,000. VIN tool confirms parts not available.
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.
On 5/13/2023, I drove using adaptive cruise control (ACC). I traveled approximately 9 miles without issues and turned left into a parking lot. Upon turning, the break was engaged and which canceled the cruise control. I do not recall the exact speed it was set but it was over 50mph. I drive my VW ID.4 in B mode which is brake energy recuperation mode and brakes the car as soon as the foot is lifted from the accelerator. In the parking lot, I was driving at a slow rate of speed because it was a Saturday morning and there were lots of kids going to the Jui Jitsu gym and dance studio which was my destination. While navigating at this slow speed, I typical lift my foot off of the accelerator rather than tapping the brakes as it is an effective method in the B driving mode. I was turning right into a spot, my foot was on the accelerator because there is not coasting in this mode to turn into the spot. As I was turning the wheel hard to the right, my hand grazed the capacitive controls of the ACC and resumed the cruise control causing my car to suddenly accelerate at the previously set speed into the curbing. As mentioned, my foot was on the accelerator as I was pulling into the spot. When the car crashed into the sidewalk the impact caused my foot to depress further on the accelerator which caused a secondary impact into a support pillar further on the sidewalk. Fortunately, the pillar was there, otherwise, I would have crashed through the yoga studio directly behind the pillar which had a full class going. I also narrowly missed a father and son walking on the sidewalk to Jui Jitsu. I notifed VW and they analyzed the black box but claimed the accident to be my fault since the accelerator pedal was engaged, and I did not break until after impact. I do not dispute that.
The contact owns a 2022 Volkswagen ID.4. The contact stated that there was a message to update the software displayed. The contact stated that while driving at slow speeds, the vehicle came to a complete stop. While driving at various speeds, the camera and the infotainment screen were inoperable. The vehicle failed to start as needed. While the vehicle was idling, all the doors were locked, with the contact holding a key fob. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of the federal safety agency Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electric System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
While driving on the rt 84 near Hartford CT on July 13th the screen for the car went black and was not usable for some time until it restarted/reset, during this period there was no access to ADAS settings and the parking camera and sensors would not have been usable. This disruptive crash also makes for a dangerous situation where navigation guidance is suddenly no longer available.
I was driving my car (Vehicle 2, Volkswagen) southbound [XXX] , south of La Cumbre, in the #1 lane, at approximately 65 miles per hour at adaptive cruise control. I observed Vehicle 1 traveling in the #2 lane when Vehicle 1 veered into lane #1. Adaptive cruise control failed to recognize the object in my lane. It failed to reduced the speed, it failed to initiate automatic brake system, and it failed to warned the driver of the object. I collided with the front right side of his vehicle. After the crash Party 2 drove to the median shoulder and a waited CHP arrival. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No forward collisions warning prior crash. No emergency braking as the car can't sense the car in front. No post automatic braking after initial impact to prevent second damage like Volkswagen advertised.
This is a repetitive intermittent issue. The ACC will engage without any command to do so. I have been to the dealer several times, but they have not been able to duplicate the issue. Because I never know when this will occur, I drive with caution. When I realize this is happening, of course I brake, and the ACC disengages as it should. These incidents are somewhat hazardous, as I am expecting to slow down, and I don't. I am certain that I do NOT in any way engage the ACC or press the "set" button on my steering wheel.
The vehicle’s forward collision warning, the land departure warning, the rear cross traffic warning, the blind spot monitoring have all been having issues since the first week of the car. I’ve taken the car into the shop over 10 times since the summer of 2022 on initial purchase. Each time the vehicle comes in and Volkswagen says they cannot fix it and a future update is coming and will fix it. The update finally has come and the vehicle has all of the same problems and more. These cars are really dangerous to drive, please recall them off the road. You have a bunch of people driving malfunctioning vehicles.
While driving to work at 6:45AM, on a secondary road with the vehicle in "B" mode and the main cruise control switch active, but not on, I approached an intersection and was attempting to use the vehicle's regenerative braking. My right foot was off the gas and gently resting on the brake peddle. This is when I felt the car suddenly accelerate. I immediately pressed the break peddle which slowed the car appropriately, but not to a complete stop. I released the break at which point the car re-accelerated. I immediately reapplied the break and came to a complete stop. There was a car in front of me and if I had not reacted so quickly it's possible I would have run into that vehicle. After these two episodes I immediately pulled off the road into a parking lot and got out of the car to do a visual inspection. After seeing nothing wrong I proceeded to drive to work without incident making sure the cruise control main switch was deactivated. The car is waiting inspection by the local dealership and available for inspection. The problem has never reoccured. No warning lamps nor messages present prior to or during the incident.
On two separate occasions the VW ID4 screens have gone blank (main display and heads up display). While the car continued to steer, we lost all indication of speed, navigation, heating, and air conditioning. The pictures we have (unable to attach via this webpage), proves the display does not come back up during driving. Further, holding down the on-off power switch by the steering column or the on-off switch in the main display greater than 10 secs when the car was parked did not reboot or perform a soft reset of the display system.
I was slowly backing out of my garage. The car braked harshly and automatically. It was so hard, despite my slow speed, that I got whiplash in my neck. The automatic system probably falsely determined that I was about to hit something. The review view camera was clear. There were no obstacles. This is the fourth such incident, although I have never been injured until now. -Yes, the car is available for inspection. -I was injured: whiplash in my neck. -I have not yet reported the problem to anyone but the federal safety agency. -No, it hasn't been inspected. I haven't reported it to anyone else yet. -Before the event, the car was beeping warning me that I was close to hitting something. This is always the case as I back out of the garage.
While driving my 2022 Volkswagen ID4 about 1 and 1/2 hours into our trip, I had multiple system errors come up on the "heads up" display. "Electrical system not working correctly." The car suddenly lost systems including speedometer, parking brake, steering, etc. I was able to pull off the highway with some difficulty since the steering and braking were effected. I was unable to turn off the car and the doors locked so that the key fob was not functioning. we used the key to pop open the cover on the door and unlock the door manually. we had the car towed to a dealership for diagnostic. However, the dealership was closed as it was Saturday night and it's also closed on Sunday. I'll find out tomorrow more information about what they can do. This same exact problem happened last year. I had the car towed to a dealership and then the dealership did a software update and it seemed to be fixed. I believe that this is a serious safety issue and needs to be remedied.
After using adaptive cruise control, driver pulled into a spot to pick up a pizza. Car was parked then lurched forward without pedal input, jumping over parking parking block and then crashed through front window of a store. Took out retaining wall and came to a stop at the back wall. Thankfully no one was injured. Police report was filed and manufacturer was alerted who interrogated the vehicle but claimed nothing found to be wrong. Vehicle was totaled and damages were paid. A number of other similar incidents have been reported with this vehicle so we felt it necessary to alert.
My instrument cluster and infotainment system went black while driving. This means that I had no access to my speedometer, which I believe is a safety issue. Additionally, I had no access to my range estimate or any other vehicle information. No backup camera, no lane assist, etc.
The right stop light has water inside! The dealer say it is normal and didn’t want to remplace! The vehicle shuts off several times when you are backing up to park. The dealer say it is normal too
While driving on the highway at night in good conditions there were suddenly a large number error warning messages stating that the ADAS functions were no longer working. On checking the codes after the drive it appears that there was a temporary camera module failure. After leaving the car sitting overnight it began working correctly again.
We've taken the ID.4 in to the dealership three times for repairs. They have not been able to resolve it and have more or less said that it is a manufacturer defect. * The car does not connect to the internet. * The driver's console continues to go blank, very often loses all safety features, and generally acts oddly. We've realized that this mostly happens when the car travels over slight bumps or vibrations, which is basically every time we drive it. Warning signs on the driver's console will show loss of main safety features like Rear Traffic Alerts, Lane Assist, and Cruise Control. * The main driver console often goes blank. It recently blanked out for twenty to thirty minutes while driving on the freeway, making it impossible to know how fast I was going. This also happened in a school zone where children were present. * The back over camera often goes blank. There are children in our neighborhood and this makes backing out of our driveway unsafe. I've supplied Volkswagen with multiple videos of these occurrences, including to [email protected] and [email protected], and they have not resolved the issue.
Approaching traffic stopped. The VW slows down as the car in front of it. If the car immediatly in front changes lanes (gets out of the way) the VW engages in high acceleration despite the fact that the next vehicle in front (already seen by the system) is totally stopped with stop lights on and the traffic light is red.
The sensors for side assist and rear traffic alert are not functioning. The error message came on while driving, then the sensor stopped working immediately. This first occurred about 10 days after taking possession of the vehicle (late July). I scheduled service with the dealer to "fix" the problem, which they claimed was due to excess dirt around the sensors. Within a week of that service (late Aug/early Sept) the error message reappeared and the sensors stopped working again while driving. The sensors do not detect or warn about vehicles or objects in the blind spots. This is a brand new vehicle. One of the techs said they've heard of other customers complaining about different sensors. After searching online for similar issues, I found multiple, such as here: https://www.vwidtalk.com/threads/front-assist-stopped-working.7725/#post-135632 Like this post, I have not been able to get service again yet locally (they are "backed up") and VW of America has been somewhat dismissive of the concerns about these safety features not functioning on a new vehicle.
While driving with the adaptive cruise control enabled at 60 mph, I entered a 65 mph speed zone, so I attempted to increase my speed setting pressing the “+” control a couple times on the steering wheel, which should added 2 to 10 mph to the current setting, depending upon how firmly I pressed (+1 for light, +5 for firm press). Instead, it increased to 100! As fast as this car is, it could have been well above the limit in seconds so I furiously hit the “-“ button until getting to 65, but the speedometer showed that the car was only going around 47 mph. Clearly, something was wrong, so for safety, I disabled the speed control entirely. After resuming a safe speed, I looked again at the display and realized the problem. The adaptive cruise control display had switched on its own to displaying the speed setting in kilometers per hour, while the speedometer continued to display in miles per hour. The danger here is that it caused confusion and minor panic while driving on a 65 mph highway. Thankfully, I kept my head and the traffic was light, so in the end, there was no damage done. Once off the highway and on a quiet street, I was able to capture a photo of the display. I tried turning the car off and on and rebooting the infotainment display, but neither corrected the problem. I found that going into settings and switching my preference for speed display from miles to kilometers, then back again resolved the issue.
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