The car is a 2013 vw jetta hybrid with 64,189 miles on it , but only 4 years old. The car started to have a problem with its own charging system while stopped during driving the vehicle. It would not idle properly. I took it in to toms river vw and they told me it was a transmission problem, which would cost $ 9,000 to replace. They said they would try to get me "financial assistance" from volkswagen of america. I was left in the dark for four days till I ecieved a phone call from one, ashley, (no last name given) and she said vw was offering 75% of cost. I told her this was unacceptable and asked to speak to someone else. She kept refusing, though she did say she was "sorry this was happening". I want vw to replace this part. I should not have to pay anything. This car was never worked on or taken anywhere but to a volkswagen dealership. Vw does admit that there is a mechanical defect in these transmissions, in the hybrids. My daughter and son in law who purchased the car and myself have seen online that these cars were recalled. The exact date, I first noticed this I do not remember, because I actually thought that maybe it was just bad fuel. I filled it two times with premium gasoline to see if that was it. Then I called my volkswagen dealer. One time it acyually shut off on me at a light , as well.
2013 Volkswagen Jetta Hybrid engine complaints
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We own a vw jetta hybrid have approx. 70k miles. Vw has advised we need to replace a mechatron unit to the cost of approx. $2000. Have been reading that there are massive issues with this part and that this should be a recall. Please advise.
At 45 miles per hour on a four lane street the engine turned off. The car continued to function on lithium ion battery with epc and battery icons lit, until the charge went to zero and all electrical functions including gauges ceased. The car was dead but rolling. I had a quarter mile with no traffic in front of me to stop, luckily I did 15 feet before a red light at an intersection. After missing two lights I was able to restart and drive with diminished performance (little power) to my dealership that was 1 mile away. This is not how my service invoice was written up. In writing they put "stalled at light". I am attaching an email from the service manager stating that no problems could be found.
Tl* the contact owns 2013 volkswagen jetta hybrid. The contact stated that while accelerating from a complete stop, the vehicle stalled and restarted shortly after. The failure recurred on several occasions. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in recall the federal safety agency campaign number: 13v568000 (power train). The approximate failure mileage was 4,000. Updated 01/09/15*lj updated 01/21/15*cn the consumer stated the incident also happened from 0-30 MPH. Updated 01/26/15 updated 10/5/2015
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