Consumer has owned two 1995 jetta models that have experienced door lock failures, the lock assembly has completely come out of the door handle, resulting in door opening while driving 65 MPH on one occasion. Mjs
1995 Volkswagen Jetta locks complaints
Page 2 of 2: complaints 11 to 37 of 37, newest first, as owners wrote them.
Went to lock the doors and the lock came out with the key.
Frozen outer locks would not spin, causing link between lock tumbler and servomotor used to raise/lower lock buttons & engage security system to fail. Failures occured in both locks preventing owner from gaining entrance to car. Dealer had no parts - and offered no help. Retro-kit takes 1-4 weeks to arrive. This leaves jetta with no way to lock it.
Recall 98v160000. Dealer is not taking proper care of the recall. There is now a problem with the rear brake wiring.
Brakes continually squeak.
Volkswagen has two ongoing recalls (september 1998): check/replace right rear brake line and check/replace hood lock assembly. I cannot find a local maryland volkswagen dealer that will perform the recall work on a saturday even though they are open for service. Therefore, in order for vehicles owners to get this work performed, most owners will have to take time off from work. Although the recalls address an important safey issue, the dealers are not providing reasonable means to customers to have their vehicles checked or repaired. Many vehicles may go unchecked or unrepaired because of the lack of access to service. I complained to volkswagen of america, inc., customer service at 800‑822‑8987. I was told that the dealers are independent from volkswagen of america. I was only offered phone numbers of other dealers within a 50 mile radius.
Lock cylnders fell out of both the passenger's and driver's side doors,leaving consumer with no way to get into the vehicle. Dealer has been contacted.
Door lock froze, not opening w/key. Windows rolled down & then making clicking noises when trying to roll window back up. Needed to pull window up by hand. Air conditioner makes noise when turned on. Windshield cracked due to stress. Received recall for nood latch, but unable to get replacement parts. Paint is cracking. Radio goes out. Vw says that there is a factory defect, but have not helped repair these problems. *ak
Received recall notice (#98v160000). Dealership has no parts after being notified by consumer. Same entry as ref no. 829508. *ak
Consumer contacted the dealer in reference to recalls 98v195000 and 98v160000. Parts not available, parts expected to be available in december.
Received recall notice (#98v160000) in mail. Called dealer. Informed no parts available for the hood latches. Will notify when they are available. Have not heard anything since october.
Recall # 98v160000 vw/hood latch; contacted dealer yesterday for the third time within a one month. Recall notice states that parts will be available on 10/15/98. Consumer was informed that parts were not available. Dealer not sure when parts will be available. Same situation exists for a recall for brake lining failure that owner has also received. *ak
When driving the hood latch may pop open. Consumer is concerned about safety, and the hood latch opening when driving. Contacted the dealer ,and they still don't have the part for the hood latch.
The drivers door lock has failed 4 times 10/4/96 repair cost 57.00 31k miles 3/24/97 0.00 40k miles covered under part warranty 9/19/97 200.00 50k miles 10/15/98 not repaired yet. 70k miles I telephoned vw requesting they cover the cost of repair. Vw refused to let me know if other jettas have experienced the same problems. I would like to know if a hidden warranty exists.
Sunroof guide failed.
Received recall notice in the mail (#98v160000) (mfg. Recall #uc) & notified dealer. Was informed that parts were not available. Called manufacturer & told parts mailed to dealer. Dealer has yet to receive parts for hood latch. Been to 2 dealerships. *ak transmission was rebuilt three times. Radio failed. Cluster housing replaced three times. Alarm computer replaced. Headlight switch replaced.distributor cap and rotor button replaced. Instrument cluster replaced.
When locked the door lock cylinder came out of the car. The incident occurred two times on both sides of the car, consumer tried to put the locks back, and the key stuck in the lock. Dealer contacted and problem still exists.
Electronic control module failed, causing engine to stall.
The door wil not lock and stay closed. The dealer has been notified.
First driver side door locked then passenger side door locked making it impossible to enter vehicle.
Door locks on both passenger's and driver's side have failed when the key turned in the cylinder, making the door impossible to unlock from the outside. The metal part of the cylinder which come sinto contact with locking mechanism inside the door is made of very soft aluminum, which can bend/break off very easily.
The driver's door locks up when it is cold outside. Dealer attempted to fix the door but the vehicle is still having the same problem.
Driver's door assembly latch mechanism is broken, door won't shut, previous door would fly open while driving, owner ties up door, not fixed.
Vehicle's driver door latching/locking mechanism does not work. After closing the door and driving, upon making a turn, the door opens, when this occurs the warning lights come on alerting of a door being ajar/open*ak.
Drivers door locking/latching mechanism is defective .when driver closes the door it will sounds like it is closing, but when making turn etc..the door opens.when this occurs the door open warning buzzurd comes on.
Front door latches slip to closed position whenever doors are opened, making it impossible to close doors.
Ignition lock failed, causing key to stick in lock.
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