1996 Volkswagen Jetta visibility complaints

Filed Jul 7, 2003 · Visibility · NC

All four windows broke in my vw jetta gls. I bought the vehicle used, as that was what I could afford. When the first two broke, I called vw USA (not the dealership) to get an estimate on what they were going to do about it. I told them I found the technical bulletins describing the exact issue I was experiencing. They told me specifically "ma'am, we don't know what you've done to the car, therefore we can only pay for 1/2 of the cost of repair". I was furious at the suggestion that all I do all day is sit in my car and burn out the window motors. I ignored it until a few months later when the driver's side window fell into the door as I was entering the parking garage at my place of business. I called vw again and they told me there was nothing they could do since I was a 2nd owner and there was no warranty for me. I got two of the three fixed to the tune of about $900 (which was half off) and left the 3rd (in the rear) broken. Now, all four windows have broken and I refuse to pay for the repair of the two remaining broken windows since it is now a 100% failure rate. 50% is unacceptable, but 100% is downright ridiculous and no consumer should have to deal with this frustration over and over again. Also, I know two other jetta owners (both own 1997 models) and both of them have had at least 2 windows break. Something has to be done about this issue, even for 2nd owners of this particular brand of automobiles.

Filed Oct 14, 2000 · Visibility · 56,300 miles · NC

3 of 4 windows don't work. Motor burned out on rt front, regulator burned on lft front, rt rear does nothing. Dealership told me it would cost upward of $800 to fix. *nlm **dimsii ivoq entry posted after 12/12/02 cut-over to artemis*734295

Filed Apr 27, 1998 · Visibility · MA

Right rear electric window fails to operate.