Front bumper has been pulled loose twice in less than two years while backing from driveway. There is also transmission guard scratches. First incident 10/29/99, current incident 10/09/00.contacted vw u.s. Customer care center (1‑800‑822‑8987) case # 732875, was told this is not a "defect" problem. I disagree. Front suspension and bumper design problem.
1999 Volkswagen Jetta suspension complaints
Page 2 of 2: complaints 11 to 12 of 12, newest first, as owners wrote them.
The car bottoms in the front-right side out when 4 passengers are in the car and you travel over relatively small bumps in pavement. This has happened 3 times over the life of this new car (approximately 4 months). The weight of the occupants was no more than 600 pounds, and the speed at the times of incident were all under 30mph. At the cars 10,000 checkup, I asked the dealer to inspect, and he reported that substantial damage has resulted to the sub-frame. Since that time, it has happened again. At all times, the car was operated under normal driving conditions (daylight, low speed, within vehicle weight limits, and on normal pavement). I now am scared to drive with 4 passengers. Is this possibly because the car is a diesel and therefore weighs more? Have you heard of this complaint? Thank you.
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