Volkswagen of america is refusing to notify consumers & dealers of this potentially dangerous condition experienced by many new 2002 1.8-t jetta. Dt
2002 Volkswagen Jetta brakes complaints
Page 3 of 3: complaints 41 to 51 of 51, newest first, as owners wrote them.
First dealership completed recall 02v031000 incorrectly. Had another dealer check it. Other dealership was charging consumer to fix the other dealerships error.
I bought 2002 jetta from sunnyvale volkswagen this april and last week I came to know that a recall on the ABS control unit (the federal safety agency campaign id: 02v031000) applies to my model. I immediately contacted volkswagen of america, inc. If my car has the defective ABS unit or not but they said they had no idea. They said they cannot tell from VIN or all the information I provided to them. I contacted them again to confirm if what they had told me was correct or not and they admitted my car still has the defective ABS control unit. The recall date was 02/04/2002 so sunnyvale volkswagen must have known that my car had the defective ABS unit when they sold it to me. The defect not only decreased my car's resell value but also put my life in danger. When I asked [xxx], the sale associate assigned to me, about 'safety first', he said "like, seatbelt". That's it. Maybe he just wanted to skip the subject because of the ABS unit. I did not buy it if I was informed of the recall that can result in a fire. My car was on sale and according to one of the managers (his name is said, not sure about spelling), they had 3 jetta's on sale so I think there are two more jetta owners that probably do not know about the recall. All owners should receive recall notice no matter when they buy a car, before or after the recall date. Dealerships like sunnyvale volkswagen put car owners and other drivers' lives in danger. Also, customer support people at volkswagen of america, inc. Need more training (I'm assuming they didn't give me false information knowingly).*ak information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Abs system failed while car was parked after being serviced by the recall.
Consumer had an accident due to brake failure.
In dec. 01 the brake and ABS panel lights came on. The car manual said to take to mechanic immediately. I have relocated from nj where I purchased the car to v.I. I was told by salesman, gary, that volkswagen would cover waranty expenses just send receipt. When I called vw about the problem I was told to ship the car to pr which would cost me $1600. The property damage figure I can't afford the pr dealer is the closest I spoke to them they said master brake control unit or the la bomba need replacement cost $600 dollars and 400 respectively. They said perhaps they would send mechanic if I paid transportation and room. If the parts special tools (loaned) and instructions are sent my mechanic could do the job. What are my options? This is a brand new car which I paid over $20,000.
Consumer received recall 02v031000 on ABS. On 2 mar 2002 dealer set an appointment for june 28, 2002 due to parts not available. On 12 may 2002 while driving 15 MPH consumer applied brakes, and pedal went to the floor, no braking ability.damage to vehicle was $ 4000.00, no injuries.
While driving into a parking lot area and attempting to stop, the brakes failed. Consumer could not push the pedal down. As a result, the vehicle went over a metal fence, down to lower level and landed on two other vehicles causing heavy damage. Dealer stated nothing is wrong with the vehicle unless it is an intermittent problem which will be hard to diagnose.
Consumer took the vehicle in for recall 02 v 031 000 repairs, however dealer did not honor recall letter. Dealer refused to honor recall because of after market items in vehicle.*ak.consumer stated he replaced the cd player with an after market cd player, consumer was informed that there would be a charge to analyze the ABS.
Consumer took vehicle in for a creaking noise in passenger side door. Also, dealer discovered on a test drive that all rotors were warped. Please provide any further informaton.
When applying brakes at 65mph brake pedal went to the floor, resulting in extended stopping distance. Please provide any further information.
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