Back doors randomly lock and won't unlock as well as remain unlocked and won't lock. This creates concern with personal safety when they won't lock (ejection in car wreck, strangers entering car) and when they won't unlock (ability to get out of car in emergency). This began at about 30,000 miles (two years old) and then appeared to resolve only to begin again at 50,000 miles (3 years old). Dealership tells me it will cost $800 to fix and when it happens with the front doors it will cost $1500 to fix them. This is a safety issue and should be a recall.
2009 Volkswagen Jetta body complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Sunroof drainage tubes became unglued from the draining nipples that attach to the panoramic sunroof assembly causing a large water leaks every time it rained. The a, b, c, and d interior pillars and headliner became soaked as did the interior carpets and other components including the fuse panel box and central electronics control module (cecm) behind the driver's side dash causing intermittent electrical shorts and drivability issues. This is a real safety hazard that has afflicted many vw sedans with the standard glass sunroof and wagons equipped with the optional panoramic glass sunroof. Evidence of other failures of these components has been documented on many vw advocate forums but no vw tsb or recall campaigns have been issued to date to address this defect. The repair is very costly (4-5 hours of labor plus parts). A class-action lawsuit is currently underway for this same defect for many volkswagen cars up to 2009 but the same defect persist in 2009 and newer jetta sedans and sportwagens with sunroofs. I urge the ntsa to investigate this safety hazard on affected vw vehicles from 2009-2012.
Tl* the contact owns a 2009 volkswagen jetta sportswagen. The contact stated that the passenger side door locks were broken. The contact stated that the locks had fractured before and were repaired under warranty. The dealer advised the contact that the parts needed for repairs would not be available for approximately one month. The vehicle was not repaired. The manufacturer was contacted who offered no assistance. The failure mileage was 28,000. Updated 01/18/11 *bf the consumer stated the front passenger doors are not exhibiting the same problem. Updated 04/19/11
Shortly after purchase, car began to fill with water. Not directly from the sun roof but from a disconnected or damaged drain hose. Causing serious mold & electrical problems. Vw has reluctantly looked into the problem, replaced parts, but only made it worse. And the car is now undrivable.
Purchased a new '09 vw jetta sdn 2.5 l s and the second day I had it, I had to take to service dept. The door seal from drivers door was coming off, the car would smell like burning plastic and I noticed after 3rd trip ( in 2 days ) the rear brakes were "glowing" red hot. They said they could figure it out and said it may be a plastic coating they put on brake pads to keep rust from building up on the ship overseas! After the brakes constantly squeaking and having to take my new car in 2 more time with every excuse known to man , I was mistakenly told it was a defect and they changed them at no charge. My brakes are again going out and it has only been about 6-9 months. The concern is that they have not fixed the root of the problem as well as a seat belt indicator which has been faulty. I have had them make me take it in 3 times for that ( first time they couldn't duplicate the problem, so I was told to bring it in again ) and one passenger side was replaced but it is still happening and I fear that the combined brake and seat belt/ airbag issues could be dangerous! Also troubling is in the last few months the drivers side rear door would not unlock by any means for on 3 occasions (the last which I called vw service to make an appointment for and never got a return phone call) the last time it was unusable door for 2 weeks then just started working again. It has not been attended to, but my fear is again, in a accident if someone was back there they may get trapped in car.
Most vw jetta 2009 owners are complaining about the excessive wind noise around the a-pillars on the sedans. It is so loud the it gives you a headache and increases drivers fatigue. Many magazines have written about the issue and have been told by vw that they have a fix. To date they do not.
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