My ABS module stopped working oct 2016, I had it repaired nov 2016. I received a safety recall notice for the ABS module feb 2017. Stated would reimburse for repairs if they had already been made. I mailed requested information 3/3/17. I phoned on 4-12-17 to verify it was received. I was told it was received on 3/9/17 and was under review. I was told that the recall was for a specific part, not the entire ABS module and my repair bill did not have the part number that was replaced on it. I was told to wait for a letter explaining what further information they would need from my mechanic and I should have that letter in a couple of weeks. After a month and receiving no letter I called on 5/17/17 and was told still under review, I would have a response in 4 weeks. By 6/23/17 still no letter so I called again and was told by the rep she would call me back after she looked into it. On 6/26/17 the vw rep phoned me and stated they would not be paying my claim because I had the ABS module repaired instead of a completely replaced. This is the exact opposite of what I was told originally. I believe this to be a scam to not have to pay. Per their original recall letter-attached-it was a specific defect in the ABS system and not the entire system itself. The decline letter that I received-attached-states that it was not covered because I needed to replace it with a new ABS module. Clearly they change their story to suit their needs.
2009 Volkswagen Jetta brakes complaints
Page 5 of 8: complaints 101 to 130 of 205, newest first, as owners wrote them.
Participated in volkswagen recall involving the ABS and esp warning lights and system failure. My vehicle passed the 'software' test in march of 2017, in may of 2017 I had replaced the brake pads, rotors and one caliper, approximately 2,000 miles later all of the ABS, esp and brake warning lights can on. I took the car into the repair shop, they told me that they would not re-run the software update, the ABS could fail and they would need to replace the ABS module for a cost of $1,700. The error code I was given at the dealership is 16352 014, which indicates an electrical failure in the unit, my understanding is that this failure is part of the recall?
When driving on a windey road the ABS light came on and the car was breaking funny. I checked online to see if there was any recalls on my vehicle and found that the ABS module software needed to be updated. The recall also stated that the ABS module may need to be replaced due to this problem. I took it in and had the update installed, so now that I have it back, it is worse than ever. They said that I would need to replace the ABS module for $1,6665 in order to get my car working right again. "wasn't it included" I asked. They said it was a separate problem and the error code was not in the perimeters. I'm not the only one with this problem do to volkswagen's screw up with the software. I've checked around and there are many others that are having the same problems. Just the other day the epc light came on and the speedometer stopped working because apparently the ABS module on this vehicle also tracks your speed. I'm not the only one and this is a blatant fault towards volkswagen and their shady practice.
Tl* the contact owns a 2009 volkswagen jetta. While driving 50 MPH, the brake pedal failed to operate normally without warning. The vehicle was taken to suntrup volkswagen (located at 6000 s lindbergh blvd saint, mo 63123 314-892 -8200) where it was diagnosed that the brake caliper and parking brake needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 118,000.
Abs module recall. I received the recall notice from vw. Prior to scheduling a service appointment with dealer to fix the ABS unit failed on the car. When the dealer tested it they said it falls outside of the very narrow parameters that vw defined to cover the ABS module failure and I would need to pay $2,700 to replace the ABS module. The service manager confidentially told me they are seeing a large number of sudden ABS module failures and vw is not covering very many. They wrote the recall and test procedure to avoid having to cover the repair. I believe this is a blatant effort by vw to avoid the expense of another costly recall on the heels of the diesel debacle. I believe this ABS scandal is a great candidate for another class action lawsuit against vw
2009 vw jetta se has a recall for the ABS module and the vw refused to honor the recall. The dealer diagnosed the vehicle prior to the recall and I was told to wait for the recall because the ABS module was defective. After the recall was issued I took my car to the dealer but vw refused to replace the ABS module, as stated by the recall. Reason given, is that the ABS module has pre-existing faults. This is obvious, that is why it failed. The components on the board are not soldered properly thus leading to the components on the board to come loose due to the natural vibration of the vehicle. The ABS module is defective and a software update will not repair a bad soldering. Please advise.
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the ABS warning indicator illuminated. The vehicle was inspected by an independent mechanic and an appointment was scheduled with a dealer (central valley volkswagen, 4620 mchenry ave, modesto, ca 95356, (209) 524-6811) for diagnostic testing. The dealer and the manufacturer indicated that the VIN was excluded from the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control), although the failures were identical. The manufacturer provided no solution other than having the dealer replace the part. The VIN and failure mileage were not available.
Tl* the contact owns a 2009 volkswagen jetta. The vehicle was taken to heritage volkswagen and the contact was informed of an ABS failure with the vehicle. Afterwards, the contact was made aware that the vehicle was included in the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken to heritage volkswagen to be repaired, but there were other issues with the ABS. As a result, the vehicle was no longer eligible for the recall. The manufacturer stated that the campaign was a software issue and they no longer had to assist with the recall. The contact referenced verbiage from the recall, which noted that the ABS control modules with insufficient ground connections would be replaced. The failure mileage was 108,000. The VIN was not provided. Updated 07/19/17*lj
Drivetime-downey sold me the above vehicle with no brakes, blown air compressor, and a faulty transmission. The bureau of automotive repairs is investigating the warranty company that failed to repair the brakes.
A safety recall was issued by volkswagen for ABS software that potentially did not properly identify ABS module errors. When I took the car in for service, the local dealership informed me that they did not have the required parts. They stated that vw policy did not allow them to order parts until the new software was loaded to ABS module and a test conducted. Vw dealership stated that 70% of ABS boards fail test and it takes eight days to receive replacement part. I contacted vw customer service and opened a case. Vw customer service investigated and confirmed vw policy prevents dealerships from ordering or maintaining parts inventory for recalled cars without an error report. I contacted the ceo of vw but have not received a response. I would like the federal safety agency's assistance to have vw complete the recall repairs and have required parts in inventory to make repairs.
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the exterior brake lights remained illuminated. In addition, the dealer diagnosed that the ABS modules failed and needed to be replaced. The manufacturer had not yet given the approval for the repair. The vehicle was taken to the dealer per the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The dealer provided the contact with a loaner vehicle. The contact did not know if the dealer would update the ABS control module software and replace the ABS modules. The manufacturer had not provided a reasonable solution. The approximate failure mileage was 147,000. Parts distribution disconnect.
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the vehicle was included in the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). When the contact took the vehicle to the dealer, it was diagnosed that the vehicle's software failed and was unable to be updated. The dealer also stated that the module needed to be replaced; however, approval from the manufacturer was needed. The manufacturer determined that although the dealer diagnosed that the module needed to be replaced, it would not be replaced. The recall stated that "any module that fails the new diagnostic test will be replaced." the failure mileage was unknown. Parts distribution disconnect.
Recall 45f2- while driving my car under normal conditions the ABS light came on. Coincidentally the next day I received a letter in the mail stating there was a recall on the ABS for my vehicle. When I contacted vw they could not find the recall. I did a search and found it in 5mins. I contacted them again and told them I found it they proceeded to schedule an appointment. After they worked on my car and did the software update the ABS light was still on. They told me my ABS pump had a failure code of 01276/12 (ABS pump electrical error in circuit remains) and that the recall did not cover it and quoted me to replace the whole assembly at $2600. My understanding is that the ABS module controls the pump and if the pump fails it is because the module failed. I contacted vw corporate and they gave me the same answer, it is not covered under the recall. If I drive the car I am at risk of dying, my wife and children are at risk of dying. This is one of the most important parts of the car. I can not believe vw would try and push the fix back on the consumer!!!!
Abs, esp, and brake light all activated at 93000 miles. Took vehicle in for recall service and was denied
Tl* takata recall. The contact owns a 2009 volkswagen jetta. While driving approximately 25 MPH, the brakes locked up and caused the contact's vehicle to crash into the preceding vehicle. The air bags did not deploy. A police report was filed and there were no injuries. Two weeks after the failure, the contact received notification of the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The failure mileage was 128,792.
Tl* the contact owns a 2009 volkswagen jetta. While driving, the contact stated that the vehicle performed abnormally. Also, the speedometer and fuel gauge ceased to function, and the ABS warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced. The contact received notification of the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control), but the technician refused to perform the repair due to the hydraulic pump needing to be replaced. The manufacturer was not notified. The failure mileage was 130,000. Parts distribution disconnect.
Tl* the contact owns a 2009 volkswagen jetta. The contact received notification of the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2009 volkswagen jetta. The contact was unable to start the vehicle and all the warning indicators illuminated on the instrument panel. The vehicle was towed to a dealer where it was diagnosed as needing a new battery. The vehicle was not repaired. The contact mentioned that the battery was tested at the dealer and the vehicle was able to start. The contact also mentioned that the vehicle was serviced per the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The manufacturer was not made aware of the failure. The failure mileage was 82,000.
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the brake warning indicator illuminated. The dealer diagnosed that the ABS module was defective and needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The technician refused to repair the vehicle and stated that the module would need to be replaced before the remedy could be performed. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,000. The manufacturer was made aware of the issue. Parts distribution disconnect.
Tl* the contact owns a 2009 volkswagen jetta. While driving approximately 35 MPH, the ABS, ESC, brake, traction, and steering wheel warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS failed and needed to be replaced. The vehicle was not repaired. The VIN was included in the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The manufacturer was made aware of the failure. The approximate failure mileage was 108,000.
My 2009 jetta has been experiencing issues. The ABS light, stability control light, brake light, and check engine light stay on. The car sputters from time to time. I took it to the dealer in my town for the volkswagen recall on the ABS system. They supposedly fixed the ABS software and module. Then they tell me the ABS pump is bad but not covered under warranty. It will be $3000 to replace! They replaced the mass air intake, a $442.00 repair and the car is still missing. Check engine lights still on. Now epc light is on. Also, all of my ABS lights, check engine, stability control, and brake lights are still on. How do I know the dealer actually did the ABS repair? Also, why is the ABS pump not part of the recall? It's difficult to believe that the software caused the ABS module to fail, but had nothing to do with the pump. This car seems to be a lemon. Are there any plans to address the ABS pump issue?
My 2009 vw jetta had a recall recently. I was driving the car and it failed to brake on linebaugh ave in tampa, fl. When researching I came across the recall. I then took the car to vw of new port richey located 4727 us-19, new port richey, fl. My car was at this dealership for 10days, the recall suggested an update for the ABS control module and if the update did not fix the issue a replacement would be needed and completed at no charge. Volkswagen of america was contacted and we were told that the replacement would be under warranty and it would be repaired after waiting and playing phone tag with vw of america and the dealer we were told by vw of america that the ABS control module would not be replaced by them. We are left with a car unrepaired by a recall that is on the car. We were insulted and offered a $100 gift card in which was never received. We have small children in this vehicle that has a recall. All we asked was for the ABS control module be replaced at no charge as we were told. We own 2 volkswagens and were thinking of a 3rd but with this customer service I am not sure if I can purchase another vw.
The ABS module on my 2009 vw jetta. After taking it to the vw dealer in ontario california on 12-27-2016, service adviser robert tobar informed me that the ABS module failed and told me that it needed to be replaced. I was quoted $2640.39. I asked him if there was a recall for this part and he said no. Since so many people had the same problem, I figured it had to be a faulty part and decided to wait for the announcement of a recall. In march 2017, I found out that approximately 136k vehicles were recalled for the ABS module. Manufacturer recall number 45f2/the federal safety agency recall number 16v913 after searching my VIN number, I found out that my car is eligible for the recall. I took my car to the dealer 3/10/17 9:30am. The service adviser is philip gibson. I called philip at 4:46pm and he informed me that the replacement ABS part was put on order and that it would take approximately 5 days to fix. At 523pm, philip called me and said that because my ABS module already faulted due to the recall, that I wasn't eligible for the recall and that I would have to pay for the fix to be eligible for the recalled. I told him that this did not make sense and he agreed and told me to call customer care at 9093765411. Unfortunately, customer care was already closed. Please help.
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the brake light randomly illuminated while waiting to be repaired per the federal safety agency campaign number: 16v913000 (service brakes, hydraulic, electronic stability control). The dealer was contacted several times, but the contact was unable to schedule a repair in a reasonable time frame. The manufacturer had not been notified. The approximate failure mileage was 119,000. Parts distribution disconnect.
On june 22, 2016, while driving on a winding road the ABS/ESC lights illuminated and flashed. They went away when the car was turned off and restarted. Then, on november 15, 2016, I made a defensive driving maneuver after being cut off by another car. I was driving approx 60 MPH on the freeway and applied the brakes quickly to avoid hitting the other car. The brakes locked up causing the care to skid. The car began to fishtail and lose control. I was unable to steer properly and the ABS system never engaged. The car spun and did 180 degree turn slamming into the side of the freeway wall causing over $4000 in damage to the car. After the crash the ABS/ESC caution lights were illuminated and flashing. The lights went away when the car was turned off and restarted. Then on jan. 5 2017, during adverse weather conditions (snow packed roads), my car slid off the freeway and became stuck. I had to request emergency road side services to pull me out. I was traveling under 10 MPH and the ABS system failed to engage. Once again the ABS and ESC warning lights were illuminated turning off when the car was restarted. All of these incidents appear to be directly related to the recent recall notice for the ABS control module failure.
Safety recall 45f2-ABS control module software- car to vw dealer 2-28-17.dealer explained could not perform re-call due to ABS pump not part of re-call- my cost would be $ 2230 for new pump prior to software update. Is this a bait & switch ? This is not a true re-call.
Tl* the contact owns a 2009 volkswagen jetta. While driving 25 MPH, the brakes failed when the brake pedal was depressed. The vehicle began spun and crashed into a wall. The ABS warning indicator illuminated intermittently. The contact took the vehicle to the dealer where it was diagnosed that the communication to the ABS module failed. The ABS module and pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall despite having the same failure. The failure mileage was 61,000.*bf
Abs recall - I just received my recall for the jetta stating the above problem and remedy. But I don't the one paragraph in my letter above stating "please be aware that other conditions (unrelated to the issue described in this letter) may cause the ABS system warning light in your vehicle to illuminate. Customers should be prepared to cover diagnostics and repair costs associated with these other, unrelated conditions"....really! Are you fkm! I'm supposed to trust them when they tell me...."were sorry sir, but your problem is not related to the recall and the repair will cost you $650.00, thank you" haha, volkswagen is just trying to recoup the money they lost to the tdi scam. Never seen such a mischievous recall in my life! I have been having this problem for years now, rain or snow. If I turn the car off and back on it seams ok
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the anti lock braking system failed. The contact became aware of the failure while driving low speeds in local traffic. The contact performed a diagnostic himself, which located a failure code at the anti lock brake pump. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 88,000. Updated 05/10/17
Unsatisfactory resolution to the federal safety agency recall no.: 16v‑913 the proposed resolution to this recall is unsatisfactory. How can is it assured that if a module passes the load test the pcu ground connection will not fail at a future time? The failure reportedly occurs just when the ABS/esp/steering system is needed most to maintain vehicle control. If this was a known manufacturing defect and the ABS control module was replaced by an updated module with proper soldering then all vehicles produced with this manufacturing defect should receive an updated module.
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