The car will not turn off. The ignition switch will not allow the key to be turned into the off position and it continues to run. The key cannot be removed. The vehicle is stationary and in park.
2012 Volkswagen Jetta electrical complaints
Page 3 of 6: complaints 41 to 70 of 138, newest first, as owners wrote them.
Ignition key got stuck into ignition switch making unable to turn the car off, this is the second time this happen, the first time dealer replace the switch charging over 500.00 dollars worked good for a while and then the key started to feel like a bump when turning the key off again untill get completely stuck for second time in about 3 years span, contacted dealer and the customer service deny any wrong doing even though she said is a common issue, obviously they know about the issue.
Tl* the contact owns a 2012 volkswagen jetta. The contact stated that the key would get jammed in the ignition, which resulted in the key being unable to turn to the off position. The failure occurred without warning. The dealer was not contacted. The manufacturer was contacted regarding the company's customer satisfaction campaign; however, no further assistance was offered due to the mileage being over the stipulation. The failure mileage was approximately 112,000.
Airbag light continues to stay on. I had an accident back in 2014 and the airbag never deployed. The steering column ignition switch locked and my key was stuck with the car still running on in a station place. I was trying to park the car and my ignition switch locked and would not moved and kept the key locked in it. I kept trying to move the jiggle the wheel and turn the key but it cause the key to break off in the ignition switch. I had to pair to get the ignition switch replaced and the key replaced. Also after that the horn stop working and I was told it was because the clock spring had to be replaced. I paid again to had the clock spring replaced however the horn now is going in an out. The horn will sound off one day and then for a couple of days it will not work. This happen only 2 weeks after getting the clock spring fixed. Also the horn is not loud it barely makes a noise. Now the sensor light is on for the engine and I was already told there's nothing wrong with the engine.
Tl* the contact owns a 2012 volkswagen jetta. While driving 40 MPH, the horn failed to sound when it was pressed. The failure occurred without warning. The vehicle was taken to a dealer (northtowne volkswagen, 6728 n oak trafficway, kansas city, mo 64118, (816) 436-2255) where it was diagnosed that the horn needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 73,400.
Received verbal quotes to fix the issue with the key getting stock in the ignition with car running and was told it was not covered by vw and that it would cost close to 500.00 to fix and I chose to live with the issue...now I received a letter to get reimbursed for the cost when I did not have it fixed. Called to set up an appointment and the dealer told me the car is over 100,000 miles and I would have to pay for it. This to me is not correct. I brought this issue up many times before the car went over the 100,000 and they claimed it was because the car was old...I would like someone to look into this and get back to me so I can have this issue fixed.
The key becomes difficult to remove or stuck in the steering column. This was identified on my 2012 vw jetta in 2015 at 81k miles and recommended to be replaced by a vw dealership. At the time, I was unable afford the replacement cost. This has happen throughout my time owning the car (typically in the warmer months). I experience the issue where the key became stuck yesterday. When I got home yesterday I received a letter from vw stating that this is a known-issue and that they are extending the warranty coverage to 10 years or 100km miles to cover this issue. My car has 130k miles on it now and I just spoke with vw and highlighted that a vw dealership identified the issue in september 2015 (81k miles) when the car would have been covered under this extended warranty. They told me because I chose not to pay for the repair then, there was nothing they could do now. This is extremely frustrating. Vw did not just decide this month that this was an issue and should pay for these repairs as the extended warranty doesn't do enough as many cars are probably well beyond it.
Key is stuck in ignition when car is parked, car will not turn off.
Key gets stuck in ignition and cannot be removed. Vehicle is in park. Steering wheel is not locked at this point. Engine can be turned off, but key cannot be removed. Volkswagen has replaced ignition lock cylinder but problem reappears.
Key stuck in ignition. After arriving home and parking after a normal drive, I was unable to turn key to off position with engine running. Had to stall engine with clutch to stop it. After 10 minutes of jiggling, tapping, twisting with no result, I found that holding the key in the start position and allowing it to snap back would free it up. This behavior continued without exception for two days until I could get it to the dealer. Diagnosis "ignition lock housing internally binding". They removed and replaced volkswagen part # c6-905-841 "steerlock" and the problem was resolved. This seems to be a very common problem with a variety of vw vehicles, with hundreds of reports in online forums.
Key gets stuck in ignition and I cannot turn off the engine.
Key gets stuck in ignition when turning off the engine
The key gets stuck in the ignition switch when trying to turn the car off
Engine light comes on and off from time to time at random times. It comes on and off when driving and when parked.
Key gets stuck in ignition and I cannot turn off the engine
The key will not come out of the ignition. We have tried everything possible and vw said this is a known issue but wont recall and have to pay 1000+ to fix. What if something happened with myself or kids in the car and needed to get the keys out!
When my car is on, I cannot turn the key in the ignition to turn the car off. I was told this is an extremely common problem in jettas. The car is just under 5 years old, less than 80,000 miles on it. I've learned that vw knows about the problems, but won't recall to fix the problems that happen in so many jettas. It is no coincidence, and vw should be responsible.
Key gets stuck in ignition when turning off the engine. The key wont move or turn off the engine no matter what I do, and I am not able to turn the car off!! I tried for over an hour and finally had to drive to dealer - they werent able to get the key to turn off the engine either and had to pop the hood and pull wires.
Tl* the contact owns a 2012 volkswagen jetta. While driving approximately 65 MPH, the electronic power control warning indicator illuminated and the vehicle lost acceleration. The contact merged the vehicle to the road shoulder to a complete stop. The engine was turned off and then restarted. The contact stated that the vehicle had been experiencing the failure for approximately six months. The vehicle was taken to an independent mechanic (wallen auto ii in michigan city, indiana) for diagnostic testing and the accelerator pedal was replaced twice, but the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 97,000.
"key gets stuck in ignition and I cannot turn off the engine."
Key gets stuck in ignition and I cannot turn off engine. This has been happening for weeks. When it first started it was only once and awhile but now every time I park my car it takes me twenty or more minutes to try and get my keys out and turn off engine.
Key stuck in ignition, unable to turn off engine only by releasing the clutch in first gear. Problem happens all the time but I have been able wiggle it out, however now its stuck for sure!
Ignition locks up preventing key from being released or engine turning off. After inspection vw can find no fault by driver, but not covered under warranty. Required ignition parts replacement.
Vehicle will not turn off. Key gets stuck in ignition switch and you cannot turn off vehicle or remove key. Dealer says this is common and once it starts happening, you cannot turn off the engine routinely. To finally turn it off, you have to use tremendous force and if that doesn't work, drive the vehicle around for a bit and then try again.
Key stuck in on or off position - can't turn car off. Can't turn it on. Please look at the complaints under unknown/other - there are 38 other complaints about the key getting stuck in the ignition in either the on or off position. People don't realize it falls under electrical. I can't turn my car on half the time and can't turn it off other times. The key is just stuck in the ignition switch and nothing I do will make it move. It's just been towed to the shop for the last time! Vw knows about this, the dealers know about this. It's dangerous! What am I supposed to do when I come out of a mall in the dark and my key won't turn in the lock? Or when I go to park somewhere and the car won't turn off in the 92-degree heat. I am a single woman and this is extrememly dangerous. Imagine if ther are children in the car and you can't turn it off? I've tried everything everyone else has tried and now I'm going to trade the car in. But someoe needs to do something about this. The dealer (and multiple websites) say it's the ignition cylinder and very common with these cars. Dealers want $600 and up to fix it. And some people have replaced theirs more than once. This has been going on for nearly a year with my car. My car only has 70,000 miles on it. There are others with even fewer miles. Why is no one paying attention to this??? Read the complaints under unknown/other - this is a very very common complaint with these vehicles and very dangerous. Where is the recall?????
Key gets stuck in ignition when turning off the engine.
Key gets stuck in ignition when turning off the engine. I had the ignition cylinder replaced by the the dealer two years ago and recently I've been experiencing the same problem all over again. This will be my 3rd ignition cylinder for the past 6 years if I get this fixed by the dealer.
Tl* the contact owns a 2012 volkswagen jetta. The contact stated that the horn would not sound and the headlamps would not illuminate. The failures occurred without warning. The vehicle was not diagnosed, but the headlamps were replaced. The manufacturer was not notified of the failures. The approximate failure mileage was 95,000.
The key for my jetta will not come out of the ignition. This is a recurring problem in many volkswagens and presents a safety risk if I am not able to turn off my car. This happens every single time I try to turn off my car.
I was neither able to turn off my car, nor to remove the key from the ignition. With the key in the ignition, it is not possible to lock the car from the outside. Leaving an unlocked, running car just to be able to procure the spare key in the hopes that the car could at least be locked by utilizing the second key are significant safety risks. Furthermore, this incident happened late on a weekend night, nowhere near the spare key, rendering me incapable of taking the car to a dealership within a reasonable time, forcing me to leave an unlocked car running for many hours. Running eventually out of options to stay with the car, the key broke off in a last desperate attempt to turn off the car. Living in a major city with many unsafe neighborhoods underlines the importance of being able to start and turn off a vehicle when needed, as well as to lock the vehicle to keep its passengers and contents safe at all times.
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