We purchased the car in May 2021, within a week, the check engine light, EPC and oil lamp became illuminated. Contacted dealership who "inspected" it and said "nothing was wrong and reset the lights." A few weeks go by and the same thing. We noticed the car was "stuttering" during acceleration. We attempted to bring it to the dealership they couldn't inspect our vehicle because they didn't have "availability". My husband brought it to a local mechanic who recommended bringing it to the dealership again because of the codes it was throwing. We scheduled an appt which was 4 months out. During that time the oil was changed every 1.5 months because the lights kept coming on. Moved to Mississippi and the issues became worse. The vehicle would seem to lose power while driving on the interstate causing a Semi to veer into the other lane because the car went from 70mph to 20mph in a matter of seconds. Brought it to VW of South MS, was told Timing case, sealant, rail, tensioner, gasket, and several other things were needed to be replaced. Was told the vehicle was burning oil, lower timing cover was replaced and found bolts from tensioner broken and metal shavings. Was charged over $2500. 1 week later same exact issues occurred again. Brought it in, reset lights told us "it's fine" Few weeks of the car not being driven, happens again. We bring it back and they inform us of an array of "new issues" charges us $2000 and within a week the car is back for the same exact issue. I reviewed the recalls but it is saying none of them apply to my vehicle but they are the exact things that are going on. It is unsafe to drive the car. My husband will not allow me to drive it out of fear that it will stall and result in a serious MVA. Why isn't VW doing anything about this issue? How many people have to get injured or killed for them to conduct an investigation for this issue?
2016 Volkswagen Jetta fuel system complaints
Page 2 of 2: complaints 11 to 35 of 35, newest first, as owners wrote them.
There was no incident. Engine light came on. EVAP EMISSION CONTROL SYSTEM Current Engine Control module software does not always allow the N80 valve to close completely so seems like there is a small leak detected
The contact owns a 2016 Volkswagen Jetta. The contact stated upon entering the vehicle, there was a strong gasoline odor. Additionally, the vehicle experienced a rough start. The electronic power control (EPC) and check engine warning lights were illuminated. The contact was able to drive the vehicle; however, the gasoline odor became stronger and stronger while driving and the vehicle would not exceed 20 MPH. The contact veered to the side of the road. The contact’s father met her on the side of the road and upon inspecting the vehicle, he noticed that gasoline was leaking out of the fuel rail upon starting the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the fuel rail needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 20V648000 (Fuel System, Gasoline); however, the dealer informed the contact that the vehicle was previously repaired under the recall and recall repairs were completed one-time free of charge. The vehicle was not repaired. The manufacturer was notified of the failure and advised as the dealer. The failure mileage was approximately 130,000.
My car went into limp mode and smelled heavily of gas I went to a garage to have it checked out and they told me there diagnostic said it was fuel rail.
I brought my car in for the 60k service and the check engine light had just turned on. After being told they had to run a diagnostic and keep my car for several days, the dealership came back with "it had a fault for a purge valve. Tested the purge valve with a vacuum tester and found it would not hold a vacuum." I was asked if my emissions was due soon, but I had emissions completed two months ago with no problems. This issue is a big deal and I know VW has had many public issues with their emissions. I barely drive this car and to have such a major issue occur is mind blowing. The dealership quoted me $890. for this repair when I see the average cost of this repair is about $300-400 with parts. I had it completed, but no one wants to talk to me about why I was charged so much when this technically should be a recall.
Fuel rail , fuel pump,fuel filter fuel driver, leak in injector
The problem happens when the car is on, and when attempting to accelerate the car will feel like it was put into neutral and you cannot do anything other than coast. The car has done this a few times while driving. Also, when trying to accelerate from a stop at a signal light, the car can suddenly stall, and you won't be able to do anything. From a safety standpoint, this is very bad since if you had to quickly accelerate to avoid a collision or other possible scenario and the car won't move, or accelerate, to reach speeds on a freeway or highway. Problem occurred last night when attempting to accelerate and merge onto the highway, felt like the car was in neutral ('D' light was blinking as well as the 'Hybrid' light). What is concerning is that VW did know about this problem and they only did a recall for very small number of vehicles. We called VW and they said no recalls on our 2016 Jetta Hybrid for this problem. I'm reporting the problem here because we have experienced the same problem multiple times and the dealer said to replace the Mechatronic J743 unit, this was very cost prohibited for us at the time.
My car started on fire as driving to work January 21 2022 at 7:30 am.After researching after the fire Not knowing how and why that happened car had been perfectly fine no warning signs or any difference with the way it drove , I came to find out about fuel rail recall on my car that will cause car to start on fire .I almost and could have got stuck in the car which as i panicked was having trouble getting safety belt off and the door is so heavy that it had always closed back on me getting my leg smashed.I have not got any update from Manny the VW Man he ignores my calls and only left a message in response to my request to customer service i have lost my job because i do not have a car now my son has been missing school now about to be getting evicted as soon as the eviction lift is up i have 5 children i am a single widowed mother and need a car i was still paying on my car for 3 and a half years the bank screwd me over and insurance only covered them to pay off car for the bank i was financing it threw this is not fair i see q&a's on VW and they say yes to providing loaner vehicles to the ones that are having recall repaired why can i not get treated the same Manny response was that i had to pay for my own rental car they have to investigate my car to see if it was the recall that caused fire i sent him the fire police report . My car clearly had a recall this is ridiculous and not fair Do You think i did this on purpose expecting something back from these greedy not caring people in the world today lol yeah right . i loved my car was satisfied and had no issues until this one complete horrific incident that i almost got locked in and could of got injured or died. I was working and paying for my car i do not expect anything from anyone for free and that is why all the VW customer satisfaction guarantee literature i have read is of course just a bunch of sound good tell the customers what they want to hear and of course yeah Of coursr to good to be true !!!!
The contact owned a 2016 Volkswagen Jetta. The contact stated that while driving at 15-25 MPH, she smelled a strong burning gas odor. The contact veered to the side of the road. The contact felt an intense heat on her legs. The contact saw a flame on the driver's side of the hood and quickly exited the vehicle. The contact stated that there was also fire underneath the driver's side of the hood. The fire was extinguished with the assistance of the fire department. There were no injuries sustained. A fire department report was filed. The vehicle was towed to a tow lot, where it was totaled. A police report was not filed. The contact became aware that her VIN was included in the federal safety agency Campaign Number: 20V648000 (FUEL SYSTEM, GASOLINE). An unknown dealer was notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 98,000.
Unknown just want to fix recall on my 2016 jetta please help [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2016 volkswagen jetta. The contact stated that while driving, she detected an abnormal gasoline odor coming from the air vents inside the vehicle. The check engine warning light was illuminated. The vehicle was not taken to be diagnosed nor repaired. Dothan volkswagen (2730 ross clark cir, dothan, al 36301) and the manufacturer were made aware of the failure. The approximate failure mileage was 97,700.
Got a recall for my car's fuel rail in december 2020 and I still have not gotten a letter to get my car fixed. I thought my car was fine but a week after I got the recall paper, I went to start my car and it started smelling like gasoline and ever since then, my car has been sitting in my drive way for 2 months now and I need my car fix
Tl* the contact owns a 2016 volkswagen jetta. The contact received notification of the federal safety agency campaign number: 20v648000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact was contacted by mike steven volkswagen (11211 e kellogg dr n, wichita, ks 67207) who suggested that the vehicle be traded. The dealer confirmed that parts were not available for the recall repair. The contact declined the trade in offer. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The car seemed to have a suspension problem. Rotors and struts went out very fast on vehicle
We have a 2016 vw jetta tsi 1.4l (ea211 engine) with a manual transmission. At approximately 98,000 miles, fuel started leaking from the fuel rail area, slowly at first, just a scent of fuel. Next day, at the end of the day's driving, the vehicle went into limp mode just before my exit on the highway with a strong smell of gas. It limped 3 miles home and died as I pulled into the drive. When we managed to get it started again it gushed fuel from the fuel rail area. There is a pending recall on this issue but volkswagon declined to do anything beyond a normal paid-for repair with potential reimbursement (not guaranteed) until the recall issues leaving us without a vehicle. We have a video documenting the fuel leak.
Possible fuel rail system detached from cylinder fuel pressure sensor needs to be replaced vehicle was in idle when ECM light went on and vehicle RPM were going crazy from 1-3 vehicle stalled out and shut off 4 times
Ever since I purchased my vehicle one year ago, I noticed that my car has trouble starting. It is a push-to-start car, and sometimes it cuts off and I have to push the button to have it restart. It happens during all types of weather, and I've had the batter tested at the dealership and it was in good standing, and they couldn't figure out what was wrong with it. I've also had to replace the tires multiple times over this last one year of having the car. The first time I had to do that was literally within two weeks of buying the car. Furthermore, the range feature that gives you an automatic reading of the gas gauge is inaccurate. When I fill up the tank if sometimes reads over 300 miles, and then sometimes it reads over 400; and then when the gas is low and nearing empty, it notifies me at 30 miles left till empty but then rapidly drops to 15 or less by increments of 5.
Vehicle abruptly bogged out and died driving straight ahead at normal surface road traffic speed (city street), subsequent restart attempts, twice (2) produced strong odor of fuel and large puddle of fuel underneath automobile. Fuel rail, manifold and associated components failure per repair order from dealer service.
My vehicle has started to hesitate when I try to accelerate randomly. It doesn't happen every time I drive but it happens multiple times per week. I will press my gas, and my car will hesitate, I hear it revving but my rpms go nowhere. It's almost like it's not catching. This will occur for around 5 seconds, leaving me incapable of moving. It has left me stuck in the middle of intersections, taking unsafe turns out of parking lots, etc. It is a very scary issue. However, no check engine or other lights illuminate at that moment, and no codes are found when the car is scanned. I have a sprint drive device that is constantly plugged in to the oem port and it has never picked up on an issue which makes diagnosis very difficult. This leaves me in serious fear of driving my car that I just purchased certified used 3 months ago, with less than 30,000 miles on it. I also have another issue where the same set of lights come on every time I drive- ABS, tire pressure, airbag, traction/anti-skid, and steering wheel light all come on at the same time... But not sure if they're related because they don't initiate simultaneously with the delay in acceleration.
I just bought my jetta a week ago and as I driving I'm noticing the car takes at least a good 5 seconds to accelerate and when it does accelerate it takes off also when I hit the brakes they don't work I don't believe a car with 34,000 miles should be having these unsafe problems I'm almost scared to drive the car
Tl* the contact owns a 2016 volkswagen jetta. The contact took the vehicle in for a state emissions test and was given a code. The contact took the vehicle to heritage volkswagen of west atlanta (1981 thornton rd, lithia springs, ga 30122) and was informed that a new evap pump was needed in order to pass emissions for the state of georgia. The manufacturer stated that there was no recall on the vehicle for the failure. The vehicle was not repaired. The failure mileage was unknown.
Tl* the contact owns a 2016 volkswagen jetta. After driving the vehicle and parking it, a very strong odor of fuel was detected. The contact mentioned that the failure occurred several times. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Vehicle pauses for up to 5 seconds when attempting to accelerate across an intersection or while attempting to pass another car on the highway. This failure happens sporadically whether on a public street or highway. I never know when it will occur but have almost been hit by other vehicles several times.
At any time, day or night, any time of the year, when accelerating from a stop or attempting to pass another vehicle, this car will fail to accelerate when pressing down on the gas pedal. The delay can be as long as 5 seconds and since I never know when it will happen, I feel the vehicle is very unsafe. It can fail to accelerate in the middle of an intersection with traffic coming at you from both directions and you will not be able to get out of their way. I feel I take my life in my hands every time I step into this vehicle and recommend that on one ever buy one of these death traps!!!!
Jetta engine quit running with no notice in busy highway. Car had to be towed to dealer. Car was not repaired for three weeks. They cited lack of fuel system management computer module. It would take 5-7 business days to get. Fuel computer module and fuel pump were replaced. Have no confidence in car safety. Vw will not replace per my request. My wife is fearful of driving car since she was traumatized.
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