I was in a head on collision where the other person crossed the line and two empty lanes to hit me head on. This WAS in may 2021. Not one single warning was used by forward collision sensors. No emergency braking was applied. My airbags were not deployed and this man hit me doing at least 35 miles an hour and also I was forward moving even though I was applying my brakes. The car was totaled. Yet not a single warning sound or light or indicator once went off. I also paid extra for the Volkswagen carnet services. Never once did they come over the speaker to ask if I was ok. To tell me I had been in an accident or ask if I needed them to send help. In essence these services failed me completely. I do not understand why I was not included in any of the airbag recalls or settlement information I have heard about. All of the Extra features and functions I paid all the extra money to have - every single one failed me when I needed it. This vehicle left me without the protections it promised.
2019 Volkswagen Jetta driver assistance complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
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I was driving on a active snowing highway at 7pm when an alert appeared on the dashboard to “check starter system” and “pull vehicle over…”. During this time im on the highway going about 6mph and everything electrical turned off including my headlights and windshield wipers turned off. I was able to activate my hazards and pull off the highway but due to the snow and everything electrical cutting off my windows fogged up and almost caused me to crash into a semi-truck. I have googled this issue and it seems to be very common for this specific vehicle.
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 85 MPH, the vehicle experienced phantom braking, causing the vehicle to skid. The contact was afraid the vehicle would flip while driving at high speeds whenever the failure occurred. The dealer and Gunther Volkswagen Delray Beach (2401 N Federal Hwy, Delray Beach, FL 33483) were made aware of the failure but informed the contact that she needed to pay out-of-pocket for the diagnostic testing. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 6,000.
While using the lane keeping assistance function, driving at night, if a vehicle in the oncoming lane has bright lights or a larger vehicle with lights mounted higher, the system will pull sharply into the oncoming traffic and will, if not corrected, cross over the center line. This happens when the system shows two green lines indicating it is active and has identified the lane lines. The behavior is very consistent. I have not noticed a relationship between the behavior and speed.
warning display for autonomous braking / vehicle too close has intermittently and randomly come on a few times I've noticed it when stopped or starting and it is too quick to see what the massage is. Last week my wife was driving on a straight country road with no one around when the breaks unexpectedly applied for about 3 seconds (probably less). The emergency braking display on dash was lit only during the brake application. There were no other vehicles in the area. No injuries; no further problems getting the car home. Dealer was called but did not understand or had not previously experienced this problem. We have since been driving with the system disabled.
Cars front assist would alarm while driving on road like it was about to hit something then it started saying front assist not available. Sensors are malfunctioning and vw is not covering the cost to fix and telling car owners to turn off front assist when turning car on. Causes car to brake out of nowhere for no reason
Emergency brake engages while driving the car with nothing else on the road. Door locked on her and she had to climb thought the passenger side door. Received several more malfunction alerts. Took the car to my local dealership (200 mile round trip). First I was told the codes were caused by a non-vw diagnostics computer. Then, they said it was a dead battery in the fob. Then they said it was because the car was filthy. It was snowing and I had just driven over 100 miles through snow on a salted road. Of course it was dirty. But, it was clean when I left the house. They refused to do any work except to change the battery in my fob. I changed the battery in my wife's fob when I got home. I also cleaned the car inside and out. As soon as my wife went back to work, all the codes came back on. When the brakes automatically come on while driving on icy roads, this could be a major problem. Also read about a possible class action lawsuit about the brake issues and more.
I suspect that my 2019 vw jetta computer system/car was hacked/driven remotely on 12/3/2019 that caused an accident (photos attached) that LED to my car being a total loss. I sustained injuries and was taken by ambulance to the local er from the accident. This case is still involved in court proceedings as of today. I was driving home and my car speed accelerated without me being on the gas and my breaks were not working. Without turning the steering wheel I drove off to the right hitting a parked car. The police report indicated that after impact with parked car #1, I rolled back 55 feet and hit another parked car on the opposite side of the street. I did not think any of this was possible until I was reading about car hacking and cars being driven remotely. I also did not think that it was possible with the 'impact safety features' on a vw jetta, I could possibly roll backward after the impact of parked car #1? I am looking to have this issue investigated. I am also sending information to the fbi internet crime complaint center.
Tl* the contact owns a 2019 volkswagen jetta. The contact stated that the forward collision avoidance system feature was defective when the vehicle was purchased. The contact stated that the forward collision system failed to provide an alert when another vehicle was in close proximity. The vehicle was taken to stone mountain volkswagen (3500 stone mountain hwy, snellville, ga 30078) where the contact was provided an estimate to repair the vehicle. The manufacturer was notified of the failure, but offered no further assistance. The vehicle was not repaired. The failure mileage was 28,000.
I was out today at a store and my epc light came on. I couldn't start my car
Factory defect
The same day I drove the vehicle off the dealer's lot, it shut-off on me three times; once on the new jersey turnpike and twice at a stop light. The first time at the stop light, I was waiting for the light to turn green. The second was coming to a stop. Further, I was unaware the vehicle had shut-off until I took my foot of the brake and placed it on the accelerator. It shut-off a fourth time the following weekend while in the middle of a four way intersection. Each time, the info center in the dashboard stated, "place the gear shift in park and manually start the vehicle."
The vehicle suspension harness system was damaged by vw roadside assistance's contracted tow company.
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