Tl* the contact owns a 2009 volkswagen passat. While operating the vehicle, a very strong odor of fuel was present inside the cabin of the vehicle. The vehicle was taken to the dealer (north park volkswagen, 21315 interstate 10 west, san antonio, tx) where it was diagnosed that the fuel pump was faulty. On several occasions, the battery lost its charge. The dealer stated that the battery failure was related to the failed fuel pump. The manufacturer was notified of the failures. The contact was informed that the vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, any other damages caused by the recalled part would not be covered under the recall. The VIN was not available. The failure mileage was 110,000.
2009 Volkswagen Passat fuel system complaints
Page 2 of 3: complaints 11 to 40 of 53, newest first, as owners wrote them.
Drained my battery all time, turned off in middle the I driving it. For couple months I been experience this situation. First I was came back for work, I was in mays landing area, I was waiting for the light change, when my cart turned off. After several minutes turned on again, I drove for 10 minutes and again turning off. I bought a new battery, my car worked perfectly for 3 day, I was in my job ready to came home when my car never start again.
Tl* the contact owns a 2009 volkswagen passat. While driving 65 MPH or while at a stop sign, the vehicle vibrated and stalled. The engine indicator illuminated as well. The vehicle was able to restart on the second attempt. The vehicle was taken to roseville volkswagen (830 automall dr., roseville, ca 95661, (916) 945-2997) where it was diagnosed that the engine failed. The vehicle was repaired, but the vehicle stalled while driving home from the dealer. The vehicle was towed back to the dealer where the failure was diagnosed as the fuel pump module. The vehicle was not repaired. The dealer informed the contact of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The manufacturer was notified and was not able to confirm when the parts were to become available. The failure mileage was 109,307. Vin tool confirms parts not available.
I received a safety recall from vw in october of 2017. It said there could be an interruption to the fuel pump module. Result could be fuel pump running continuously, resulting in drained battery and/or a not tart condition or cause a lott of motive power while the care is in motion. After contacting them now (june 15, 2018) they have no further information at this time. Is this usual with a recall that seems dangerous?
My passat fuel pump is using to much gas, ive had to get it towed because check engine light flashing and gas in my oil and replaced injectors, its a 2009 with 80,000 miles. You can also feel the misfire or a hesitant off and on while driving. Ive put around 5,000 mile on it and the check engine light is on again but not flashing.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The contact called smithtown volkswagen at 631‑724‑6600 (located at 530 jericho turnpike, st. James, ny 11780) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The company issued a recall for this issue with no remedy. My vehicle experienced this issue prior to the recall and we paid out of pocket for the repair that they recommend however, they will not reimburse us because they have not specified a "repair" on the recall although they do provide a remedy. This is a technicality on their (vw) end to not reimburse customers for repairs that they already know are needed. Prior to the repair we experienced symptoms below. Loss of power while driving and no start. We had no option but to pay for repairs out of pocket. Recall described as: fuel pump control module vw action code 20ae the federal safety agency recall number 17v509 start date 08-16-2017 description on certain vehicles, there could be an interruption in electrical power from the fuel pump control module. This could result in the fuel pump running continuously, resulting in a drained battery and/or a no start condition, or cause a loss of motive power while the vehicle is in motion, which could increase the risk of a crash causing injury and/or damage to property. Remedy replace the fuel pump control module and relocate it within the vehicle.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The contact stated that the recall repair was exceeding a reasonable amount of time. The dealer (volkswagen of fredericksburg in fredericksburg, va) informed the contact that the part was not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2009 volkswagen passat. While driving at an unknown speed, the vehicle stalled and failed to restart. In addition, the engine warning indicator failed to illuminate. The vehicle was towed to the contact's residence. The contact managed to restart the vehicle and drove to darcars volkswagen (12511 prosperity dr., silver spring, md 20904, (301) 622-7000) where it stalled again. The vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system: gasoline); however, the contact had not received a recall notice. The same dealer diagnosed that the fuel pump needed to be replaced, but the recall was on hold. The vehicle was repaired by an independent mechanic. The manufacturer was made aware of the failure and was not able to confirm when the parts were to become available. The failure mileage was 111,000. Vin tool confirms parts not available.
There is an interruption in electrical power to the fuel pump control module. This resulting in the fuel pump running continuously, resulting in a drained battery and cause a loss of motive power while the vehicle is in motion, this happened today on highway and almost I was going to have a fatal accident. Us. Vw and the delar are not taking any action at that regard, they stated today that I pay to the repair and they will emberse me later. Pleas note that there is a recall on the fuel pump control module to solve that issue. Safety risk
This vehicle had catastrophic engine failure due to a faulty cam chain tensioner. This is been known by volkswagen as a service bulletin was issued in 2011. I was driving on a city st. And had to push the vehicle to the side. The fuel pump and sending units have also failed in this vehicle along with the turbocharger diverter valve which was a defective item. All these items have been known by volkswagen for some time. The cost of repair on the vehicle has been over $5,000. I believe all these issues should have been a recall item. Failures on some of them have been happening at 20,000 miles. They could pose a safety hazard depending on where you were driving. Volkswagen has denied any reimbursement on most of these items. Had consumers known of these issues the cost would have been significantly less if the defective parts have been replaced. I am currently joining an active class action suit against volkswagen for the timing chain tensioner.
Tamara recall. Ecp light comes on. The car will stall out. If I let it sit 5-10 minutes it will start up and I can drive for a while, but it's stalling out more frequently. I am afraid to get on the freeway.
Tl* the contact owns a 2009 volkswagen passat. While driving 30 MPH, the power steering failed and the vehicle stalled without warning. As a result, the vehicle was involved in a crash. There were no injuries and a police report was filed. There were no warning indicators illuminated prior to the failure. The vehicle was towed to garvey volkswagen (483 quaker rd, queensbury, ny 12804, (518) 793-3488). The contact called the manufacturer twice after the crash and was informed that parts were not available, and further testing was needed on the fuel pump. The contact then took the vehicle to an independent mechanic where a new fuel pump was installed. One month later, the vehicle stalled again without warning. The failure mileage was 62,000. Vin tool confirms parts not available.
Tl* the contact owns a 2009 volkswagen passat. While driving approximately 35 MPH, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact turned off and restarted the vehicle. After the vehicle was restarted, the contact began driving and the vehicle accelerated independently without warning. The failure recurred each time the vehicle was fueled. The vehicle was taken to autonation volkswagen las vegas (6375 w sahara ave, las vegas, nv 89146, (702) 605-5802), but was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The part needed for the repair was not available. The manufacturer was not contacted. The approximate failure mileage was 94,036. Vin tool confirms parts not available.
I was having issues with my vehicle shutting off while in drive mode. My vehicle shut off when entering a busy highway. I tried to restart with no luck. I then had to call highway patrol to help me move my vehicle to a safe place. Once in a safe place off the busy highway I called a tow truck who towed my vehicle to a volkswagen dealer. The dealer repair service scanned the system and found the fuel pump control module burned up from the fuel pump drawing too many amps. The fuel pump and fuel pump control module had to be replaced. The service repair told me I had to spend out of pocket to replace because the recall repair for the fuel pump control module was not yet available. I was told to call the customer care number on the recall notice to find out about receiving a refund on the repair since it was due to the recall. I called and was told there was not yet a repair available and I would have to wait. I have already spent out of pocket for this recall repair and would like to receive my money back. I received the recall notice oct. 2017; my car shut off on the ramp while entering the highway oct. 21, 2017. It is now the end of feb. 2018 with no resolution to the recall issue.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Midwestern auto group in dublin, ohio was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact stated that the vehicle stalled without warning and the fuel pump module was replaced. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over nine months ago. The dealer (bert smith volkswagen, 3335 38th ave n, st. Petersburg, fl 33713) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Recall 17v509 was issued months ago and the manufacturer still has not offered to remedy.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mckenna volkswagen at (888) 355-5733 (located at 18711 beach blvd, huntington beach, ca 92648) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Green audi volkswagen in springfield, illinois was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
On 11/15/11 @33,125 miles when accelerating intermittently shift into neutral correct back to drive "could not be replicated" by vw service. Then, car started to become "hesitant" on acceleration from a stop or when on driving. 1/16/12, hesitation more frequent; vw service took a short drive,could not replicate "it's not an issue unless mil" (recommended new wiper blades). 3/6/12, @ 41,117 miles, continued to intermittently hesitate/wanted to stall/ neutral" no engine light (mil); 3/14/12 @ 41,595 miles, left headlight bulb replaced. 6/7/12, while in traffic on expressway approximate speed was 20mph, car hesitated to move with flow of traffic then immediately after hesitation, 2 things occurred @same time, I was rear-ended & engine light (mil) came on. Then car hesitated as I went to pull over. Mil went off then flickered on. I called vw service the mil was off & was told that rear-ended caused the flicker. Mil cont to intermittently go on & off. On 6/30/12 @47,098 miles, mil on steering locked up car hesitating; vw service was informed that auto body shop stated obd car misfiring; replaced l headlight again-car passed inspection. On 7/12/12 @ 48347 miles, mil vw swapped wires again; mil, hesitation while driving, & shifting issue still intermittent; 3/2/13@ 64070 miles mil on l headlight bulb replaced; 3/30/13 mil replace spark plugs; 4/15/13 @ 65,689 mil ignition coil manifold fuel injectors replaced; returned 4/16/13 hesitation rebreather corrected; safety inspection mil on forced car to passed. Mil stays on still hesitates @78,942 water pump; @79000 car hesitating stalling mil intake valve fuel injector need cleaning - l headlight again; @91,195, left headlight replaced vehicle ret to me by vw with mil & steering lock lights on refused to repair 100,191 miles mil still on 107,290 vw forced fail safety inspection mil came on &has never gone off
While on 4 lane road at 50 MPH the car just stopped running. Battery light came on and no power to steering or braking. I was able to pull over without to much incidence. Vw sent notice in october regarding recall and now say "pending" recall since they don't have a determined fix just yet. 3 months and still no idea how to fix??? I paid my local shop $975.00 as they knew how to fix right away. Simply replace the fuel pump. And now I simply wish to be reimbursed so I can spend that on other needed repairs. Vw founded in 1937, made cars for 80 years now, and they can't figure out how to repair a fuel pump in 3 months??? That removes any confidence anyone should have in owning a vw of any model.
I have changed few batteries before and last service dealer claimed issue with battery is due to inside light which it wasn't and it looks like the fuel pump that need to be replaced soon. The dealer seems not ready ready yet without wv approval.
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 volkswagen passat. The contact stated that the federal safety agency campaign number: 17v509000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification in september of 2017. While driving various speeds, the vehicle stalled without warning. The vehicle was able to restart after the first failure, but had to be towed the second time. The dealers (sunrise volkswagen, 931 sunrise hwy, lynbrook, ny, 11563, and smith volkswagen, 4304 kirkwood hwy, wilmington, de, 19808) verified that the fuel pump module and pump failed and needed to be replaced. The vehicle was repaired. The manufacturer confirmed that the parts were unavailable for repair and that the contact would be notified when the new remedy and reimbursement information were available. The failure mileage was approximately 48,000. Vin tool confirms parts not available.
There was a recall on my fuel pump in august. Contacted my dealer in oct. 23, and they say there are no parts to replace my fuel pump. I looked at the dangers if it is not working properly, one of which is my car could loose power and just stop as I am driving my car. I have to drive on highways and I am scared about this. Why don't they have the parts from vw to fix my fuel pump?
Tl* the contact owns a 2009 volkswagen passat. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (bachman volkswagen, 9652 bluegrass pkwy, louisville, ky 40299, (502) 996-8943) did not give a specific date for when the part would become available. The manufacturer was contacted. The contact stated that the vehicle stalled several times and worsened while waiting for the part. The failure mileage was unknown. Vin tool confirms parts not available.
On 1 september 2017, I parked my vw in my garage. There were no engine lights on or anything, but the car had been making a loud fan like noise after I removed the key fob from the ignition. Its been doing that since I bought it. I didn't start the car back up until 5 september 2017 after returning from a weekend with family. When I started my vw up I noticed that the engine light was now illuminated. I waited about a week before I took any action hoping that the light would just go away on its own, but it didn't. On 12 september I took the car to the nearest autozone and took advantage of their free engine light diagnostic check. The error codes read "p0171 system too lean (bank 1)" and "p12a2 fuel rail pressure sensor inappropriately high." at the top of the paper it stated that the most likely solution for these error codes was to replace the fuel pump. Once I returned home I called the local volkswagen dealership and told them what the problem was, they told me that there was a recall out for my model vehicle, but there is no fix at the moment. I then went online to see for myself, the manufacturer recall number is: 20ae and the federal safety agency manufacturer number is: 17v509. I am not sure what caused the vehicle to randomly start having these issues. I do not feel safe driving the car out of town anymore, I only drive it to and from work.
Tl* the contact owns a 2009 volkswagen passat. While driving 10 MPH, the vehicle stalled without warning. The vehicle was towed to a local dealer (heritage volkswagen parkville, 9215 hartford rd, parkville, md 21234) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact had the vehicle towed to her residence. The manufacturer was not notified of the issue. The failure mileage was 105,000.
Tl* the contact owns a 2009 volkswagen passat. While driving various speeds, the vehicle stalled without warning. The failure recurred numerous times. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called joseph volkswagen (3813 montgomery rd, cincinnati, oh 45212, phone number: (800) 551-4240) and was informed that the remedy part was not available for the repair. The manufacturer was not contacted. The approximate failure mileage was 103,000. Vin tool confirms parts not available.
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