Tl* the contact owns a 2012 volkswagen passat. The contact stated that while attempting to close the front passenger side door, the door failed to close. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 57,000.
2012 Volkswagen Passat body complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
Tl* the contact owns a 2012 volkswagen passat. The contact stated that the driver's side door failed to open from the inside and the outside of the vehicle. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 63,000. Updated 03/04/15*lj updated 10/15/2015
The driver door latch froze several times again this year after doing it three times last year. The latch froze every time there was moisture (fog, snow ,rain, etc.) and the temperature fell below 32 f. The latch was finally replaced. In addition, the sensor for the airbags failed and had to be replaced.
Sunroof exploded while driving down freeway at night. No cars in front of me to kick up a rock, no overpasses for something to be thrown from. Completely random explosion. I heard a loud gunshot sound, then small glass pieces rained down on my head and face and all over my three children in the back seat. Looked up and heard the sound of wind and saw the hole in my sunroof. So far the dealership has said they won't replace it under warranty and I have reached out to vw directly and they are denying the claim as well. This is absolutely a manufacturing defect and they are not standing by their product. They are lucky nobody was injured or killed in an accident. Hopefully that doesn't have to happen for them to take responsibility.
I live in the northeast us where it tends to get colder than 0 degrees celsius constantly during winter. Everytime it is below freezing my driver side door latch gets stuck. This is definitely a known problem for vw passats, but vw response to fixing it is completely unacceptable. I reported the problem to the dealership prior to december 16th and explained that I normally warm up the car for over 20 minutes(while I walk my dog). The initial response was that its not an issue and I should either park the car in a garage where it won't freeze or warm up the car longer (I find that absolutely ridiculous). So I scheduled an appointment with the garage for december 16th. Luckily the weather forcast for temperatures below -4 celsius all week. Had the temperature been above 0 celsius the latch would have worked fine and your garage would have said there is no issue. The reason why I highlight the temperature here is because that is the main issue, and your garages troubleshooting and diagnostic methods are my biggest concern. I guarantee that there are even more cases of this issue that are being dismissed. The fact that there is the federal safety agency id number: 10559530, filed by someone else proves it. I'm sure the fact that I can find this on the federal safety agency (the federal safety agency id number: 10559530) means there are hundreds of others who are just not reporting it or do not know where to go. I will also be filing a complaint with the federal safety agency, as well. It has been over a month, and the service garage tells me there is no parts available. I do not believe this and if its true I think this is unacceptable. I also hope that during the wintry weather the northeast has experienced the last couple of weeks no one was injured in a passat where emergency workers were not able reach the victim (possibly due to a stuck door latch). This is a huge safety concern and the lack of response is concerning.
Every time it is cold outside my door latch stops functioning so I cant open it from the outside or inside. I sprayed lubricant in it which helps sometimes but I think a new car shouldn't have a issue like that. Also when I can get it open sometimes it wont close. The issue is the actual latch which of course isn't covered. Pretty embarrassing climbing through a passenger door to get in the driver seat . What happens if im in a wreck and my door wont open? Will I own a part of volkswagen?
Tl* the contact rented a 2012 volkswagen passat. The contact stated that there was a sharp object located near a handle, which was attached to the roof on the interior, that cut his finger. The contact sustained the cut on his left index finger. The rental facility was notified and removed the vehicle from its facility. A report about the incident was also filed. The contact had not spoken with the rental facility since the incident and did not know whether the failure was diagnosed or repaired. The failure and current mileages were unknown.
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