I was sold a volkswagen passat never was told about all the recalls it had so I had the car about 3 months and the adblue messsed up and engine wouldn't start but the day I took my car to get serviced they ignored all the lights that were on the dashboard so I took the car back and they acted like they didn't see them said they would turn off so we left and before we got home the car started smoking I called and they said they would have to look at it t see what was wrong when we just left the dealership they would not tow it or pay for a tow we took it in they fixed the fuel injector and then called and said they found another issue and ever issue they have found has al been one of the recalls and I called and told them I was worried bout mine n my kids safety cuz one of the recalls could cause a fire and I didn't want that to happen and they told me there was nothing wrong it wasn't an open recall but yet every recall is what's messing up and I called there company vw at tourney advocate for the settlement they got for these recalls and my car was included in the settlement for the recall and all the recalls got their money back or a new car and this dealership said it's not their problem I bout it with a warranty but pretty much they got paid for my piece of shot car and just sold it with a warranty I owe 26000 and had the car 3 months and the warranty is only good another 20000 miles I'm concerned about them fraudung people into buying lemons and the safety of people who get these cars
2013 Volkswagen Passat airbags complaints
Page 5 of 14: complaints 101 to 130 of 382, newest first, as owners wrote them.
Volkswagen replaced my vehicle steering wheel "clockspring" under a previous safety recall. My car has now recently suffered from a failed steering wheel "clockspring". My drivers side front airbag is now incapacitated, my horn no longer works and my steering wheel controls do not work. This occurred upon my making a full left hand turn, upon making the turn, I heard cracking sounds come from my steering wheel and all of the sudden, I got an airbag error warning light (I still do), my horn did not work (still does not) and my steering wheel controls did not work (still don't). This should be a second recall to cover this issue because the "clockspring" was formally recalled for the exact reasons that I (and apparently a lot of other auto owners) now suffer from and the supposed replaced clockspring is causing the same safety issues. Volkswagen is currently not taking responsibility for installing faulty "clocksprings" or negligent auto design for this issue. A new safety recall for this should be issued
Clock spring failure after manufacturer recall "fix". Vehicle was in motion, making a routine turn when loud clicking sound was noted. Immediate failure of airbags, horn, and all steering wheel controls, including hands-free safety features.
Takata inflator maybe. In 2015 my vehicle was tboned by another vehicle, to where the impact even caused my car to spin, yet no airbag was deployed, even the police at the scene were wondering why my airbags did not go off... Fast forward to yrs later my car reads airbag error.
While driving my 2013 vw passat, the airbag light came on, on the dashboard and started beeping. When I pulled into my garage, I noticed that the horn no longer worked and none of the steering wheel functions work anymore. I have only 56,718 miles on the car and the vw dealer says it is not covered under a recall and I would have to pay out of pocket for the repair because my warranty deductible is $500. This is a safety issue and vw should be required to repair these airbag issues, not us, the consumer. This is not something we (the consumers) are causing, this is a vw quality issue.
Tl* the contact owns a 2013 volkswagen passat. The contact stated that the horn was inoperable. The vehicle was not diagnosed or repaired. Hilton head volkswagen (137 auto mall blvd, hardyville, sc) and the manufacturer were notified of the failure. The contact indicated that the failure occurred after the vehicle was serviced per an unknown air bag recall. The failure mileage was 400.
2014 or 2015 I received a letter that my air bag clock spring recall and another about airbag recall.. I went to dealership and the charger me 1k for the airbag module the said it needed to be replaced and that it was my responsibility.. They informed me.that it had got wet.. I'm not even sure where the module sensor is.. Propr to all this I did get an error airbag warning on my car but it went a away I took it to dealership and they never informed me about the airbag module sensor while under warranty. The sensor should not be in a place where I can get it wet.
My vehicle was making a ticking sound when turning, then out of nowhere a error message came up that said error airbag, and the air bag light came on. I looked up to see if it was a recall, since I bought the vehicle used, it is for the clockspring, when I used the VIN search it did not so as an active recall for my vehicle.
"takata recall" air bag light is on when I started vehicle up.
Everything on my steering wheel stopped working( buttons, horn, etc.) passenger airbag light is on as well. Does not work when the car is moving or stationary.
Airbag light remains on. Took vehicle to dealership owings mills heritage vw and was informed that driver's side "curtain " air bag is what is causing it. Concerns as to whether it is defective and if it will provide protection if there's an accident. I would think that this is a manufacturing issue.
Clock spring is not working after takata recall implemented. No controls on steering wheel work. Horn does not work. Airbag would likely not inflate. Airbag light is on. This occured while the car was not moving.
Takata recall, volkswagen will not fix the recalled inflator on my 2013 passat.
While slightly turning the steering wheel when backing out of a parking space, air bag light came. There is no communication from the steering wheel controls leaving the horn in-operational.garvey volkswagon assessed vehicle and concluded it is due to the clock spring failing internally. When temperature drops below freezing, locks will not unlatch. The door handle will not move and the doors can not be opened until the latches unfreeze.
Recall performed regarding airbag clock spring which involved installing a shroud over the the clock spring and less then 12 months later, the airbag clock spring failed. Volkswagen is refusing to pay for the cost of the repair because they say that they have already performed the recall. The front drivers side airbag, steering wheel controls and horn are no longer working in the vehicle. There is also an airbag light illuminated with a airbag error in the informational display. This is a safety concern. The vehicle was in motion and the steering wheel was in use when the failure occurred.
My steering wheel started making a soft clicking noise when turning on 9/24/2018 vehicle has 68,000 miles on it. On 10/30 while the vehicle was in motion makin ga slight turn in the bend of a road on the highway, the airbag alert light came on and indicated there was an air bag error and the wheel command controls stopped working.
My 2013 vw passat has 56,000 miles. I replaced at 33,000 on 12/29/2016 at a vw dealer that is no longer in business, based on their diagnostic, the clock spring and airbag harness in the steering wheel. It costed me $610. Fast forward on 09/16/2018 it turns out that I have the same problem, no controls in the wheel at all and airbag light on. The only symptom was a crunch sound in the steering wheel while turning and the airbag light came on right away. A vw dealership stated that it is unusual for a clock spring to go bad that quickly, there's some cars that don't need a clock spring replacement at all and mine needs a second one already at 56,000. Through a phone call volkswagen of america stated that won't stay behind the problem. I strongly feel that it's a defective/malfunction part that affects my wife's and my children's safety since they are primarily using the car. Currently we're driving the car without any front airbag protection! Please investigate this and have the ones who's fault it is fix the problem! Thank you!
Tl* the contact owns a 2013 volkswagen passat. The contact received notification of the federal safety agency campaign number: 16v078000 (air bags). The vehicle was taken to prestige volkswagen of stamford (42 w broad st, stamford, ct 06902, (203) 327-2500) where it was kept for a month while they waited for the part. The vehicle was repaired, but the air bag sensor illuminated afterwards. The vehicle was taken back to the dealer to have the sensor repaired, but it illuminated again. The contact was informed that she could not get another loaner vehicle for another four weeks. The vehicle was taken back to the dealer for repairs and the contact was charged over $536 for the labor for the final repairs. The manufacturer had a regional case manager call the contact and advised her to pay the dealer before they could work on her case. The regional case manager stated that she could not assist until the contact retrieved her vehicle from the dealer. The contact had not decided on what course of action to take. The failure mileage was 77,128.
Tl* the contact owns a 2013 volkswagen passat. The contact took the vehicle to napleton volkswagen springfield (3145 s campbell ave, springfield, mo 65807, (417) 886-6000) to be repaired per an unknown recall. The repair was completed; however, the clock spring eventually failed. The same dealer repaired the vehicle again at the contact's expense and stated that the initial repair only replaced the covering for the air bags. The manufacturer refused to reimburse the contact since he had the vehicle's oil changed outside of the dealer and showed "no loyalty" to volkswagen. The failure mileage was 110,000.
Clock spring failure. Dangerous as air bag and horn do not work.
Clock spring recall - volkswagen not honoring the recall for my VIN #. Steering wheel started to click last night upon turning while driving, and now the airbag light is out. Took it into the dealership today and they said it will be a $700 repair for the clock spring. Even with the airbag light out, one of the service guys told me they have dealt with a lot of these and said it was probably safe to drive. When I asked about the recall 69l2, they said my car was not covered in the recall.
Tl* the contact owns a 2013 volkswagen passat. When the vehicle was started, the air bag warning indicator flashed. Later, while driving approximately 65 MPH, the air bag warning indicator remained permanently illuminated, which was a safety concern. The vehicle was repaired by volkswagen of hartford (133 leibert road, hartford, ct 06120) per the federal safety agency campaign number: 16v078000 (air bags). The vehicle was not taken back to the dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and issued case number: 181188699. The approximate failure mileage was 84,000.
We took our car in for service on 8/11/18 due to the air bag light coming on and steering wheel functions no longer working. The dealership confirmed the issue with the clockspring and stated that because our car was out of warranty that we would be responsible for repairs. We stated that this seems like an issue with defective equipment since the car is only 5 yrs old as well as a safety issue with the vehicle. We escalated the issue to the corporate customer service. The rep stated again that they would not cover the repairs because the car was past its warranty. We conducted our own research on recalls for this vehicle as there has been others (I.e. Air bag and adblue heater). We located the 2015 recall on the clock spring and discussed this with vw customer service as well. They refused to acknowledge our vehicle as one of the ones affected even though we are experiencing the same issues. We are concerned with this safety issue as we are not able to use the horn, the airbag is inoperable as well.
Takata recall: on november 17, 2017, took 2013 vw passat to chapman volkswagen (4500 e 22nd st; 85711) to replace airbags. Clock spring fail: on august 29, 2018, took 2013 vw passat back to chapman volkswagen since 'check maintenance airbag' light on, horn not working, and the dials for radio/ bluetooth not working. Informed by service tech that clock spring failed so need to remove/replace and could not find recall re:clock spring based on VIN. Billed and paid $672.80.
Tl* the contact owns a 2013 volkswagen passat. While the vehicle was in reverse, the contact heard an abnormal clicking noise coming from the steering wheel and a "driver side air bag error" message appeared. The contact called findlay volkswagen at (702) 558-6600 (located at 983 auto show dr, henderson, nv 89014) and was informed that the vehicle was previously repaired for manufacturer recall number: 239516 and an unknown the federal safety agency campaign. The vehicle was not repaired again. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
While I was home, I noticed my airbag light came on and the buttons on my steering wheel didn't work. A few days later I was driving on the highway and a car almost changed lanes on top of me. I tried to honk my horn and nothing came out. Thankfully the car swerved back in it's lane because I didn't have anywhere to go. I took my car to the dealership and they told me the clock spring needed replaced. In 2016 I had my clock spring replaced as part of a recall (69l2). I've recently learned that many other people are having a similar issue with their recall-replaced clock spring. Volkswagen is not acknowledging the problem with the recall work and clock spring being faulty and will only replace it if I spend over $700 for another diagnostic and repair.
My clock spring was supposedly replaced in 08/17 by a vw dealer before I bought the car from chevy. When I took my car in because air bag light was on and no steering wheel controls worked, I was informed that I had an open circuit in my clock spring and since it had already been repaired by the recall I would have to pay for it this time.
Tl* the contact owns a 2013 volkswagen passat. While driving at an unknown speed, the air bag warning indicator illuminated, which was a safety concern. The contact stated that the bluetooth, radio, and horn failed to operate. The vehicle was taken to an independent mechanic who stated that the clock spring needed to be replaced. The contact mentioned that the vehicle was serviced per the federal safety agency campaign number: 15v483000 (air bags) in 2015. An unknown dealer was contacted and stated that the vehicle was no longer under warranty. The manufacturer was also contacted and was unable to provide further assistance. The vehicle was currently at a mechanic for repairs. The failure mileage was 103,000.
I have taken my vw in for the recall, scheduled a visit specifically for the recall. After I brought the vehicle in they said they did not have the parts. I was told that the parts were backordered. I have no indication from vw on how long this will take. I am military moving over seas and need this fixed before it can be shipped. I have spoken with vw 3x in the past month about this.
There was a recall on clockspring, and the repair was a clockspring cover that was repaired on my vehicle in march of 2016. July 2018 my clockspring had to be completely replaced costing $650. There was also an airbag recall that caused my horn to stop working, airbag light to come on, at the same exact time the clockspring stopped working. I took my vehicle to a dealership 2 days ago to have the clockspring looked at and the recall on the airbag repaired. The dealership informed me that I would have to purchase a new clockspring because only the cover was considered a recall, however obvioiusly this was not a sufficient clockspring repair.
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