The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at various speeds, the vehicle decelerated inadvertently, failed to respond upon depressing the brake pedal, and lost motive power. Several unknown warning lights were illuminated. The contact was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the EGR valve was replaced; however, the failure recurred. The vehicle was towed several times, to a second dealer, Tracy Volkswagen (2605 Auto Plaza Way, Tracy, CA 95304), and an unknown turbocharger part, the fuel tank, and the battery were replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure was approximately 40,000.
2013 Volkswagen Passat fuel system complaints
Page 2 of 4: complaints 11 to 40 of 88, newest first, as owners wrote them.
Day of purchase (Feb2020)Nox sensor went out on way home. Check engine light came on took back to VW dealership they fixed for free. Next component to go bad or become faulty was and still is the fuel door actuator when raining or washing off the car will get wet and fuel door will not open. Reported it to VW dealer after the issue arose at which time I was told it was not covered under the emissions warranty even though it’s listed. Next issue was clock spring broke and had to have VW repair the clock spring. This they did free of charge. Then issues arose with first blinkers bulbs blowing and randomly ceasing to work. It has progressed from blinkers ,to back up lights and tag lights. Recently the OBD displayed a Adblu Error 200 miles to no engine restart. Then it dropped to 50 miles. Then zero at which time the OBD flashed red and car would not start. Filled adblu waited few hours car started up no codes showing on dash. Get on interstate and with little time it flashes the same messages Adblu Error 200 miles to no engine restart. Then to 50 miles down to 10 miles turning red at 0 miles No engine Start. As of 6 days ago I have recently learned of a recall made by VW regarding the Approved Emissions Modification being faulty leading to the exact symptoms the car displays regarding the adblu(DEF system). VW dealer refuses to acknowledge that the recall fix needs fixing since they reported to have fixed it already. All of the issues that we have had with the NOx sensor, clock spring, exterior lighting , fuel door actuator, and the def system corrected approved modification, has been part of a recall that was supposedly already performed prior to the purchase. Now the def system is not working properly due to the malfunctioning of the AEM software. Def injector have clogged due to crystallization of adblu , a affect of inadequate injection from the faulty AEM. Emission mod decals under hood are not in proper locations nor properly filled.
I financed a car from a car place (mainline) auto in march, there’s been some lights on it, I mentioned this numberless times also, the steering wheel was completely out of commission and the horn did not work, or the mileage, I talk with him he said bring it in and he will fix it, he fixed the steering wheel 2 weeks later but there’s lights still on the vehicle, last Friday 06/16/2017 I got an email saying I need to make a payment of the months that I missed not intentionally, so I proceed to call the dealer and she said she would make note that I will come into the office Monday morning 06/19/2023 so that the car wouldn’t be repossessed, afterwards come sun I woke up around 11:30 and the car was gone, I called my insurance company pear holdings and they opened up a claim, I also called Jacksonville police department and they told me that it was repoed. Went up there Monday and payed tons of money that I had no idea I was being charged or responsible for, after I argued about the missing information and lack of communication so this would not happen, after I payed to get the car I walked to get inside and on the the front window it said (caught slipping) In white marker , I tried to get it off the a wet paper towel but it didn’t come off so I went inside the place and told her about the writing and she called someone from the back in a language I’m not fluent with and told me I would need to talk with them, that was already a red flag as well, when I got to the back of the dealer place outside I asked one of the mechanics could he come over and see if he could wipe it off,this is harassment, favoritism, Mis handled information, long waits for watever reason I’ve asked them numerous of times to just give me the money that I put down on the car back that I didn’t even give them personally same week I brought it, they got my card info from the insurance company that wasn’t authorized by me I would like to take further action because I’m still making payments
Was driving on the freeway and the vehicle suddenly died. Leaving me stranded in the car left lane with no way to pull over
VW BCM unit causes vehicle to idle then shut off while driving making it impossible to steer or increase speed.
My 2013 vw passat 2.5 s only has 59k miles and I was driving I no down road all sudden the car jerked forward and went into limp mode. I had it looked at then parts replaced and still having issues and they can't figure out issue. And now new codes keep coming up and keep getting new parts put in but it still feels like engine about shake right out of the car. I tried calling volkswagen and they were supposed to call me back withing 2 days and I never heard anything back. I take really good care of my car and had all the parts replaced but its still having throttle and electrical issues and I can't get ahold of anyone. Mines having a lot of same issues as these people too which is weird especially around same time.
I took my car to a local repair mechanic that told me that he had to troubleshoot the problem with vw parts experts I went to fremont auto center in fremont california, 94536 they have a record of my visit and troubleshooting the problem. They identified with vw that the fuel pump module was actually recalled, now when you look up the VIN number the recalled part does not come up. So I took my car to the vw dealership located here: 39695 balentine dr, newark, ca 94560 they identified that the part is recalled but said they would not be able to replace the part because it did not come up under a recall when you search the VIN and instead want me to pay $180 to run a diagnostic to "identify the problem" and then "replace the part" would cost its own amount. Who the hell says something like that
My 2013 volkwagen passat I purchased in november of 2019 has continued to have so many problems involving what I have been told the major recal the volkswagen has for my vehicle. How ever I only see the recal fix for my vehicle back in october of 2019 yet it was back in the dealer for the same recal just 6 weeks ago and now I have had it in another machanic shop for the 2nd time now same recal issues and I cant get an hones answer from any one. My vehicle was also supposed to be at the dealer ship just about 6 weeks ago but I went there and my vehicle was not there yet they would not give me any information and my GPS is on however my account information is incorrect.
Purchased vehicle less than 6 months ago and would not start. Had it towed and tech states it is fuel pump and fuel tank.
While in motion, thankfully at a low speed, the car suddenly stalled, though the radio stayed on. After getting off the road, I saw that the check engine light was on at that point, but it turned off once the car was restarted, only to turn on again six days later.
2013 passat tdi. 136000 miles. Vehicle was driving at highway speeds and the glow plug light started to flash, no other indicator lights or car performance issues were noted at this time. Car was pulled over safety to a town within 5 miles, the car was shut down. Just to see if it was a glitch car was restarted briefly and the check engine light remained on. Car was immediately turned off. While on the phone relaying my information to family, bystanders advised me that the car was on fire below the engine bay. The fire was quickly put out with water. The damage seems to be in the same area as has been noted by recalls 17v309000 and 16v171000, both of these recalls were complied with prior to this event. Documentation of this is maintained with the owner. All scheduled maintenance and repairs have been completed at volkswagen dealerships since purchase, all records maintained.
I purchased my car november 20th 2019 with 85,000 miles and 10 weeks later when it broke down I was told I had no warranty and they say they only sell used certified with warranty used vehicles and I was forced to pay 25,00 dollars and when I picked my car up 11 days later my extra key fob was missing and I was treated so incredibly bad.my loan was supposed to be processed asap and I spoke with the bank and everything went thru and then lithia motors took my loan docs from when I signed on november 20th and they copied them and put the date for november 21st and I do have the documents from my car insurance company and the call was recorded with my self the employee at lithia and my insurance company as we give information about the loan and car I was purchasing and consider lithia motors does not allow vehicles to leave the lot unless a binder is in there position. And now the fuel system has had issues and my vehicles not running and I fear the lash back from them since they about to be served with a lawsuit from my lawyer.
The car has coolant issues, had power steering system replaced, now there's a gas leak, replaced gas cap loss of power suspension is horrible now everytime I refuel the car struggles to turn on.
2013 passat tdi sel. Emission modification at 28,514 miles. Now 29,200 miles on odometer. Bought the car less than a month ago. Vehicle is equipped with diesel misfueling guard. Stopped at grocery store and also filled up diesel from sam's club. Drove 4 miles down the road around 40 MPH and about to enter highway when glow plug indicator started flashing and check engine light illuminated. Heard some rattling and the engine shut down without warning. Coasted over to shoulder. Would not start. Abandoned the car for the night. Next day I had the car towed to vw. They tested the fuel and it tested fine. Diagnosed as a failed high pressure fuel pump. It exploded and sent shrapnel through the fuel lines and forward into the engine and exhaust system. Also sent shrapnel backwards into fuel filter, fuel tank, and low pressure fuel pump. $5500-$7500 repair quoted if not under warranty.
Minor front end collision causing explosion of car causing my son to burn to death
Vehicle struck a tree and caught on fire. My brother in law was killed.
My 2013 vw passat tdi has been to the dealership 3 times for a crank but no start condition.first time when the tow truck driver dropped it off it started right up, so we picked it up and went on our way. The second time it had a bad fuel lift pump that they replaced the third time a complete hpfp failure that at 151,000 miles they will not take care of. After looking into the problem I find out that the faulty lift pump may have contributed to the failure and in california this seems to be a very common problem. Can you help in any way? Thank you ron
The tdi diesel tank sloshes when accelerating from a stop. The noise is a major nuisance. Are there no baffles in the fuel tank?
Car frequently stalls and the picks up when accelerating from a stop.when I'm pulling out into traffic it gets very scary when you're already out in the lane and it loses power and after several seconds it picks up. This happens every day.
My vehicle for some reason is not under the recall for all other models with same defect. I have a intake manifold malfunction that was recalled on all cc's of my year and prior but for some reason my model wasn't covered and should be.
I was sold a volkswagen passat never was told about all the recalls it had so I had the car about 3 months and the adblue messsed up and engine wouldn't start but the day I took my car to get serviced they ignored all the lights that were on the dashboard so I took the car back and they acted like they didn't see them said they would turn off so we left and before we got home the car started smoking I called and they said they would have to look at it t see what was wrong when we just left the dealership they would not tow it or pay for a tow we took it in they fixed the fuel injector and then called and said they found another issue and ever issue they have found has al been one of the recalls and I called and told them I was worried bout mine n my kids safety cuz one of the recalls could cause a fire and I didn't want that to happen and they told me there was nothing wrong it wasn't an open recall but yet every recall is what's messing up and I called there company vw at tourney advocate for the settlement they got for these recalls and my car was included in the settlement for the recall and all the recalls got their money back or a new car and this dealership said it's not their problem I bout it with a warranty but pretty much they got paid for my piece of shot car and just sold it with a warranty I owe 26000 and had the car 3 months and the warranty is only good another 20000 miles I'm concerned about them fraudung people into buying lemons and the safety of people who get these cars
Issue: difficulty filling gas tank at all gas stations. Fuel pump automatically shuts off when I insert the pump into the gas tank. In order to get the pump to fill the gas tank, I need to pull the pump out and keep nozzle close to the opening of the gas tank. It takes multiple attempts to get the pump to fill the tank. Because I have to keep the pump close to the opening of the gas tank, on two separate occasions the gas pressure from the pump was strong which caused it to spray out of the gas tank, and all over myself. This is a hazard! Note, I have taken the car to the dealership and they were unable to identify the problem.
My car is a 2013 passat purchased by me in 2014, I have always taken my car to be serviced with all required service maintenances since purchase date (services done all at volkswagen dealerships). The next service was not due. I have this all documented by the dealerships. My car has approx. 94,000 miles on it. The check engine light started to come on intermittently. Today volkswagen dealer (following diagnostic testing) told me the head gasket needs to be replaced but that this is a risky repair as the primary problem is the engine. The volkswagen dealership is telling me the engine needs to be replaced. The volkswagen dealer is telling me today that this is not a usual problem with this vehicle. I called volkswagen to ask for financial assistance or buy back plan for this and was told there is nothing that can be done.
Pulling out of driveway epc light comes on. Total loss of power and engine speed set to 1800rpm in "safe mode" no one knows exactly what is wrong. Mechanics cannot ttell me what is wrong. Dealership vw has no idea and want to start replacing items in descriminately and I don't have that kind of money to throw around and besides. The people that built the car can't figure it out. This is a huge safety issue. Computer faults and shuts down the power at hiway speeds and sometimes car stalls out. This is very dangerous and happening to hundreds maybe thousands of people I'm reading online and talking with other owners.
While traveling at full speed, the diesel engine stumbled, the glow plug light illuminated, then bogged to a stop along the side of the road in traffic. Towed to dealer who said all diesel components except the fuel tank including all the hoses and tubing would need to be replaced because the high pressure fuel pump failed sent metal shavings throughout the system. Car has 98k miles and has not yet had any diesel fix installed as part of the diesel scandal. Was going to hold onto car for a short time longer then sell back to vw. Boy, what a costly mistake because the car must be running to return it. Not happy with vw for this and a handful of other serious failures and illegal (and quite frankly, shockingly brazen) behaviors this company has demonstrated. My advice if you still have a tdi, don't wait, turn it in now. My advice for future vag (vw/audi/porsche) buyers, these vehicles are not well designed for reliability and are very expensive to maintain. Furthermore, vag has proven itself to put profits above all else including your safety and with complying with laws. Best to buy something else and let this dishonest company suffer until it realizes it must do better. If you just have to have one of the products of this dishonest company, be sure to never let the warranty expire as long as you own it because odds are you will need it over and over to cover the frequent and expensive repairs...the diesel fuel efficiency will never pay back due to the frequent repair costs.
Stalling, sputtering erratically. It sputters, bumps and may stall. When it stalls it is necessary to turn ignition completely off and start again in park.
I own a 2013 vw passat diesel which has a bad nitrogen oxide sensor at 47,300 miles. I have learned that this part is not covered under emissions warranty and many other vw car owners have experienced failures with this same sensor. With all the current existing diesel emission problems and fines, you would think that this critical sensor would be part of the emissions warranty. My local vw dealer and the vw corporation wants me to pay over $800 to fix a critical emission problem which is an ongoing issue with many vw owners. This is a defective part for which they have been fined in the past (2005). All vehicles with this defective nitrogen oxide sensor are increasing the world pollution. Why is this sensor not part of a recall, not part of an extended emissions warranty, and why am I and many other owners stuck paying for defective parts? Under the emissions settlement program, volkswagen has agreed to "promote zero emissions vehicle technology". So, why is there not a recall or warranty on the nitrogen oxide sensor?
Leaking fuel line.
2013 vw passat 89000 miles fuel pump broke sending metal through system $6500.00 to fix. I see this happens a lot on internet. This is covered for veh up to 2012. If this is still happening why don't they cover 2013 or change fuel pumps. Being a 100% disabled vet. I don't have the $6500.00 to fix it. Surely you have heard of this before. Driving on city street stopped at stop sign.
The high pressure fuel pump (hpfp) failed while the vehicle was in motion (<10 MPH) on a county road, causing the engine to stop, and disabling the vehicle on the side of the road. After being towed, an inspection by the vw dealer revealed that the hpfp failure sent mental pieces throughout the fuel system, including through the fuel filter, ultimately clogging the fuel injectors and rendering the car inoperable. The engine would crank but would not turn over. The dealer noted there was no evidence of gasoline contamination in the fuel tank. This failure occurred with ~1/4 tank of diesel fuel and no other indication of why the pump failed. No indicator lights illuminated on the dash before or after the failure. This failure is not covered under warranty and has resulted in a +$5,000 owner out-of-pocket cost to get the vehicle operational again. Vw has extended the warranty on the hpfp for the same vehicle make/mode for 2012 model year but this vehicle is a 2013 and thus not covered. This occurred on a 2013 vw passat tdi with ~100,800 miles.
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