Backing out of driveway, slight clicking in the steering column when turning the steering wheel to the right. Beep from dash- airbag failure/warning. Now steering wheel buttons and horn are not operational.
2014 Volkswagen Passat airbags complaints
Page 5 of 13: complaints 101 to 130 of 354, newest first, as owners wrote them.
My steering wheel was affected, no horn, loss of air bags, locked trunk. Was diagnosed with clock spring problem (previously reported). These problems seemed to appear randomly and not all at once. Is under your forced recall, but was allowed to exclude certain vehicles??? Had to fix it for around $500. Not previously reported--on the way home--I no longer had a cruise control. Vw charged me $143.50 just to diagnose it and tell me it would cost $720.97 to replace it. I have already replaced the air bag. Also,last year my car started spontaneously locking and relockting my car while driving.. I took it to vw. They said it needed replacing (without diagnosis). They couldn't work me in so I left. The problem just disappeared ???
Took my car in because I had no horn, no air bags, and the steering wheel sounded 'funny'. I had a little over 39,000 when this all happened. I was told it was the clock spring. Apparently there was a recall for this for the 2014 passats, but my VIN number was not included. They can't tell me why. Clearly, my car was included in the defective vehicles!! It is a very expensive part to replace.
Clock spring failure. Clicking in steering wheel while turning car, air bag error light came on and none of the controls on the steering wheel work.
In mid-october 2018, I began experiencing some issues with the steering wheel of my car. My controls on my steering wheel were complete off and the horn was not working. Then suddenly, the airbag system icon came on and none of my steering wheel controls worked. I immediately contacted my local volkswagen dealer and let them know the issue. They performed a diagnostic test and confirmed that the cause of this was due to the 'clockspring' giving out and the airbag resistance being too high. Given that this could not be a part of normal wear and tear for a vehicle in my eyes, I did some research and found that there is an open investigation with vw for 2010-2014 air bag clock spring failures due to debris getting into that area. I notified the dealer of this information and they stated there was nothing they could do and to take it up with vw corporate. I had to pay out of pocket for something that wasn't my doing and this is unacceptable. Therefore, I am submitting this complaint for an investigation, recoupment, and time spent trying to figure out what was wrong.
Clock spring in the steering wheel broke and the car's horn, air bag, and buttons on steering wheel no longer work because of this. Made a clicking noise in the steering wheel about a week before completely breaking while trying to reverse in parking lot. Volkswagen dealership confirmed it was clock spring that was broken and it was not covered in the previous recall.
All of the controls on the steering wheel have stopped working and the airbag light is on. This is when the vehicle is stationary and moving. Vehicle has very low mileage.
Takata recall I have been receiving recall notices for my 2014 volkswagen passat for the past year year. I made an appointment with my volkswagen dealer in march of 2018, brought the car in so they could fix the recall. After taking the day off, and waiting for the car, I was told that the dealership did not have the correct part to fix it, and they could not complete the repair. I was told I would be contacted as soon as they received the part. Last month, I contacted the dealership to inquire about the recall and was told they still did not have the part. I contacted volkswagen, they put me in touch with another dealer, I contacted that dealer. They also did not have the part. Again I was told, we will contact you when we have the part. That was over a month ago. Yesterday, I received another recall notice. How do get my recall fixed if the dealerships do not have the parts? Do I have to wait until the car implodes? Please help!
Tl* takata recall. The contact owns a 2014 volkswagen passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of the federal safety agency campaign number: 16v078000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the local dealer (paramount volkswagen, 1205 s center st, hickory, nc 28602, (828) 475-6696) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage and VIN were unknown.
Tl* the contact owns a 2014 volkswagen passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact researched the matter and found that the vehicle was manufactured on november 21, 2013 and should be included in the federal safety agency campaign number: 15v483000 (air bags). The vehicle was taken to northtown volkswagen (1135 millersport highway, amherst, ny 14226, (888) 685-3064) where it was diagnosed that the clock spring needed to be repaired. The vehicle was not repaired. The manufacturer stated that the vehicle was not included in the federal safety agency campaign number: 15v483000 (air bags) and provided case number: 181168832. The failure mileage was 32,000.
Airbag clockspring broke again after volkwagen replaced it. Now getting charged a second time for the clockspring that a volkwagen dealership replaced less than a year ago. It has only been 25,000 miles since we paid the $500 to get it replaced the first time, since my VIN number was skipped in the recall. All I was doing to cause the clockspring to break was turning into my drive.
Airbag cover is separating from the center of the steering wheel and the horn randomly goes off. Consulted with local auto parts store and was advised that the vehicle is not safe to drive because airbag could go off at any time. Volkswagen states that because VIN is not included in takata recall that they will not consider any action. Vehicle horn has activated both while stationary and while vehicle was on roadway.
1.faulty clock spring resulting in no working horn or airbag 2. Call stalls and won't start intermittently. Dealer can't find issues but I think it's related to the faulty fuel pump recall
Takata recall- had the recall fixed. Clock spring is broken again- airbag light is back on and steering wheel controls are no longer working. Vw says "tough luck" it's not covered a second time even though this fix didn't even last a year. Car is currently in the shop for a host of other issues surrounding the emissions recall and sensors that aren't working yet again.
Clockspring went bad, no airbags or horn. I was driving while this happened.
The clockspring in my steering wheel has failed and a warning message is displayed when starting the car and also the airbag warning light remains on. In addition, due to the clockspring failure the steering wheel mounting controls do not work. I am concerned about the safety of this airbag situation. I did contact volkswagen group of america and the have communicated that they would not repair the vehicle as it is not under warranty or part of a recall (case number 180447041). I did learn that there was a similar recall for the same make, model vehicle that I have (recall # 15v‑483), however, my specific vehicle serial number is not included. All indications show that this is a known issue and defect and I would expect this should be fixed do to the history and risk of this issue with the clockspring/airbag.
The vehicle has a bad clock spring (airbag light is on and not controls on the steering wheel are functioning). The clock spring has been replaced twice at the dealership (march 2015 & july 2013).
The airbag light has come on, horn no longer works and the controls on the steering wheel do not work. From what I can tell it is a failure of the clock spring. Took it into dealer for recall on vehicle and was told they do not have the parts or instructions yet to fix it.
Clock spring broke in the car, 2014 model with 53k miles on it. Wife was just driving one day hear a snap and noticed the air bag light was on and horn and other button on steering wheel were not working.
Takata recall, I verified there was a recall april of 2017 and immediately I called my vw dealer to schedule the maintenance. I was put on a wait list. I called back september 2017 and was advised that I was 10th down on the list and that they were waiting for the parts. I called back again 03/16/2018 and was advised I was still on the list and that they just ordered parts, there was a 4 day wait to get them, and then they work from the top of the list down. It's been over 2 years since the recall was issued and I have yet to receive service. I drive my vehicle daily to and from work, school, and daycare with my children. To this date I have not had an accident involving my airbags.
The horn, airbag on drivers side, and bluetooth. All the components in the steering wheel stopped working. The airbag light came on in the dashboard, and the rest stopped working after a few days of light clicking noise from the steering wheel when turning. I had to take it for repair 3/13/18.
Takata inflator replaced, 2 months later, while driving, and turning the corner at low speed, on a city street, into my subdivision at approximately 3-5 miles per hour, during a snow storm. The air bag light illuminates, hear crunching sound coming from steering column, immediately following, I have no horn or steering wheel control buttons. I now hear the same crunching sound coming from the steering column every time I turn the wheel. Called dealer, advised it sounds like the clock switch which commonly fails and would cost around $900 to repair and was not under warranty, since I had 40k at the time of incident. I was advised that my air bag will not work without repair.
I am a dod civilian posted overseas in south korea. I took my vehicle into get serviced at the volkswagen service station in seongnam (autoplatz bundang, seoul, south korea with a copy of my recall and I even translated what needed serviced. They even had the guarantee to service recall advertisement posted on their desk. However, they told me that they are unable to replace my takota air bags, despite the recall. They said they had issues with importing the airbags and were unable to service my vehicle at that time. They told me call back in march and check back then to see if they had any airbags then. However, I am due to ship my vehicle in february and will move back to the us in march 2018. I complained and said that I will report them as a certified vw service station that is refusing to service my recall. They apologized and said sorry that they could not replace my airbags at that time and I'd have to call back later. I asked if I could schedule a time to come back to do it then, once they had airbags, and they said no. That I would just have to keep calling to check.
Front driver airbag fault light in on, vehicle horn does not work, when turning steering wheel there is clicking sound. This is similar to recall number 1v483000 dated 08/04/2015 but my vehicle is not on recall list
My vehicle has a recall that when taken to volkswagen dealer has not been complete, also after programing the transmission my vehicle skips gears..
Turned car on to pull out of a parking spot in a parking lot, hear loud crack, airbag light came on, now steering wheel buttons don't work, horn doesn't work, and I hear something rattling around in my steering wheel and it makes noise when I turn
Tl* the contact owns a 2014 volkswagen passat. While driving approximately 20 MPH, another vehicle drifted into the contact's lane. As a result, the contact crashed into a cement divider. The air bags deployed and a white, powdery substance flew into the eyes of the contact and his wife, followed by metal fragments. The contact also stated that the passenger side air bag caught fire. The contact extinguished the fire. The contact's wife sustained injuries to the hip and stomach, which did not require medical attention. A police report was filed. The vehicle was towed to a body shop where it was diagnosed that a new transmission, front driver's side wheel arm, and air bag needed to be replaced. The vehicle was repaired. The vehicle was then taken to joe machens volkswagen (1200 vandiver dr, columbia, mo 65202, (855) 301-6700), but the nature of the diagnostic and repairs could not be provided. The manufacturer was not notified of the failure. The failure mileage was 21,000. *tt *tr consumer stated customer exited to a rest area, missed a turn and at last minute attempted to make turn, hitting a curb. Both tires on driver's side blew out and airbags deployed. Updated 10/1/18
I was turning right at a speed of 30 when I heard a loud pop sound and the air bag light went on and all components on steering wheel stopped working. The horn does not work either. I brought car to vw dealer the same day and they ran a diagnostic test and said I need a new clockspring. I have heard many passats have this issue but my cars VIN was not on the recall list. It's a safety hazard. Now I have a car with a broken clockspring. Amongst many other vw owners. Please help us
Takata recall I received a notice about the recall last year and contacted the nearest vw dealership in redwood city (http://www.boardwalkvolkswagen.com) on 12/11/17. They told me they'd put me on a waitlist for the replacement parts. I've called every week since then to see if the parts have finally arrived but it's been over a month now (1/15/18) and there's still no updates or concrete timeline for fixing the issue.
I have a 2014 vw passat-car went in for a recall for airbags. (vw is saying that it is not takata recall) at the time my car was taken in, there were no problems with it. Had the recall completed and maybe weeks later my clock spring goes out (took a right turn, heard a click, and the "seatbelt airbag malfunction" light turned on) all the controls on my steering wheel go out, including the horn. I take it it to vw in scottsdale shortly after this happened and they told me that it is not related, not covered, and that my car was not part of the takata recall ..(on their website it states 2012-2014 passat included in the reacall) the service manager I spoke with said that he has never heard of the clock spring going out on its own. Little fishy how nothing is wrong with my car, I get the recall done, and weeks after my clock spring goes out (which is related to the airbag!) and told me it would be about $875 to fix! My car has only 58,000 miles on it.
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