During the first month of purchase of my 2009 vw routan I experienced problems with the rear sliding doors. At first it was getting them to open an close an went to the point of the door trying to open while car was in motion. I have had the car in for multiple problems like I have gone through 26qrts of oil in the last 9 months an they have supposedly fixed it 4 times now . The rear sliding doors are a whole other issue, I have had the car in for this issue atleast 12-15 times an 5-6 of those times was during the first year of ownership. My most recent time of having it in the vw service dept was about 6 wks ago an nothing was resolved after it being there for a week. I did not know of the lemon law or I would have talked to a lawyer then. There has to be something that someone can do to help consumers with this vehicle. I cant keep worrying about the door opening while my children are in the car an I am driving the dealership an vw customer care have been made well aware of the issues an have done nothing but tell me to bring it to the service dept where nothing is done.
2009 Volkswagen Routan body complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Power sliding doors can trap child or pets in their path.
I have experienced mechanical defects with the power sliding door feature on both sides of the 2009 vw routan se. The defect has been repaired a total of four times since its purchase, twice before the federal safety agency safety recall on the power sliding doors and twice after the recall. The defective power sliding doors have unlatched and opened while driving the vehicle, even after the power locks activate. In addition, the sensors on the power sliding doors have failed to retract, resulting in hands being trapped. Lastly, I have found the power sliding doors open upon return to the vehicle after closing and locking it. I have expressed my concerns to vw's local service department and have contacted vw's customer care department. I was informed that as long as this defect can be repaired they would not administer a refund or replacement. I am very concerned about the safety of this vehicle and feel it poses a risk to my two small children.
Tl*the contact owns a 2009 volkswagen routan. While the vehicle was parked with the key in the ignition, the rear door opened and would not close. The contact turned the vehicle off and restarted it; the door then closed. She stated that once a child's hands got caught in the rear door. The vehicle was taken to two authorized dealers seven times; once the dealer vacuumed the channels where the pulleys were located. The doors hesitated after but did not stay open. The vehicle was taken to a local mechanic for brake issues as the brakes were grinding and was informed that the rear drums and rotors needed to be replaced. The transmission hesitated and the seams were separating on the rear portion of the front seats. The vehicle had not been repaired. There were five recalls for the vehicle but the repairs had not been performed. The VIN was unavailable. The failure mileage was approximately 5,000 and the current mileage was 26,000.
2009 vw routan, electric door failure. Doors fail to stop, there's no sensor, closing on your hand or whatever. Also randomly fail to close, close half way, re-open, open without warning. This is unsafe. We have two small dogs, if one of the dogs accidentally steps thru the door while it's closing, it will close on the dog. I would never have bought this car if I had known. I'm thinking of having the electric doors disengaged. Read that other owners had door catch fire. I want to return this car.
Besides the brakes/rotors now going on their 4th set and the car is less than 2 years old, the front bumper looks like it was about to fall off, many small other problems, this morning my son had his finger caught in the sliding door and the door did not open, it just kept trying to shut on him. This van is horrible! The door has acted up before, but never like this. The decals on the drivers door were coming off at one point and had to be replaced. The tail light already had to be replaced. Water in the front light. Just too many things for a new car.
Tl* the contact owns a 2009 volkswagen routan. The contact stated that the electrical sliding door would not function correctly. The sensor failed and her childs fingers and part of his body were jammed in the door. The dealer advised there were no failures in the vehicle and when contacting the manufacturer, they confirmed there were no failures within the vehicle. The failure mileage was 1,000 and the current mileage was 11,000.
The rear tailgate of my 2009 volkswagen routan opened up automatically while the car was in gear and in motion which, according to the owner's manual, it should not do even if the power tailgate button is pressed. This happened while the car was being pulled into the garage which resulted in the rear windshield shattering upon contact with the garage door opening. The car was brought to the local volkswagen dealership the same day and nothing was found in the diagnostics that pointed to a failure of any sort. There were previous electrical issues experienced with the car not reported to the dealer, including with the tailgate, that were not as serious and that corrected themselves after shutting off and restarting the car.
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