We have had several occasions where the van completely shuts off even while running. Reported it to our local vw dealer and have been told that it might be an ignition problem which is part of a recall. Was informed that at this time they can't repair it because they don't make that part. Had it completely shut down on us while it was getting serviced at the dealer for new brakes. Was told that all it needed was new battery. Paid for it and got it to start only to shut down again two days later. Took it back again and was told that it is not the recall its something else thats causing for the car to shut off. Now the dealer said that they will pay for the part but we pay for labor and we have 7 days to agree. They need to fix this ongoing problem. We are now carrying around $175 jumper to start it when it shuts off. Have had to sign up for tow assistance program just in case my family is stranded.
2009 Volkswagen Routan driver assistance complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
While driving in jacksonville florida on highway, wipers suddenly came on, all idiot lights began to blink, headlights began flashing off and on, beeping sound like when door is open, the van suddenly died and I was unable to brake, steer or control vehicle. The van was towed to vw dealership the problem was found to be the sliding door harness which was interfering with normal operation of the electrical system. Replaced sliding door harness and failed battery. When I questioned the faulty part possibly being a recall issue I was told it was not. Cost=$624.48 + rental car. *it is important to note here that I had just crossed over a very long large bridge. If I had been going uphill when the van suddenly died I am certain I would have caused an accident inflicting injury or possibly death to either myself or another motorist, as there is no shoulder on the bridge and I was traveling at 55-60mph. I could not control the vehicle. This is clearly an issue with these mini vans. Thank god I was traveling to work and did not have my children in the van as I waited 2&1/2 hours for a tow.
Tl* the contact owns a 2009 volkswagen routan. The contact stated that while driving at 25 MPH, the vehicle stalled as the traction control warning light illuminated. The failure occurred on two occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,300.
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