2009 volkswagen routan. Consumer writes in regards to ignition switch recall. *smd the consumer stated on several occasions, the key would not come out of the ignition. The recall letter stated the parts were not available.
2009 Volkswagen Routan electrical complaints
Page 4 of 6: complaints 71 to 100 of 151, newest first, as owners wrote them.
Tl* the contact owns a 2009 volkswagen routan. The contact received notification of the federal safety agency campaign number: 15v194000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My wife was driving our van when she pulled out onto the main road from our driveway when the vehicle lost all power, including power steering and brakes. Fortunately there was no accident but she did have to stop the vehicle and cycle the keyswitch to restart the vehicle. I have contacted the closest dealer to have this known recall fixed on our van only to be told they have to witness this event happening. Though this has happened 3 times since we bought the car used 3 months ago it is a very intermittent issue. The dealer is about an hour and a half from our house which makes it a 3 hour round trip and a day off from work. I don't mind taking a couple of days off to get this problems solved but the service manager told me some of these vans have not been repaired for 4 months because they cannot duplicate the problem. Whatever happened to the customer is always right? Needless to say this is a safety issue and a huge liability. I did contact volkswagen customer care and they told me the dealer should replace the part and it does not have to be witnessed by their personnel. With that information in an e-mail I once again contacted the dealer and they basically told me vw customer care was wrong and they would have to duplicate the problem in their shop. I am very frustrated with this whole process. It is a known problem...shouldn't they fix it before harm or even death comes to my loved ones? The dealer is lithia vw (phone (541) 774-7500) in medford ,oregon and the service personnel I talked with was named [xxx]. I do have the e-mail from vw customer care and that came from a representative named [xxx]. I would appreciate any help in this matter. Thank you! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2009 volkswagen routan. The contact stated that the vehicle stalled several times without warning. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system) and stated that the part needed was not available for an extended period of time. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The approximate failure mileage was 42,000.
Tl* the contact owns a 2009 volkswagen routan. The contact received a recall notice for the federal safety agency campaign number: 14v396000 (electrical system). The contact stated that the failure related to the recall was experienced on two occasions. The details of the failure were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was informed that the vehicle was required to be diagnosed by a dealer before the recall remedy could be performed. The failure mileage was 95,000.
In july 2012 I bought a certified pre-owned 2009 volkswagen routan minivan. I have reported the following major safety problems on several occasions to no resolve: loss of power' the car will completely lose power and the steering wheel locks while driving. For ex on 12/22 from 5:32p ' 10:48p, the car lost power and steering wheel locked 11 times. Sliding doors automatically open ' the doors will not close securely, won't open, or will appear closed and spontaneously reopen. There have been several times we will go out for the evening or come out for work in the morning and both doors are opened. At times, while driving, the door (particularly the driver side rear) will appear closed and secure however it will sound as if it has suddenly jumped off track and the door will crack open. We took the certified pre-owned vehicle to be serviced 8xs within the warranty time and we were told each time because the check engine light was not on to trigger a code that outline the problems there was nothing that could be done. We have suffered a great deal of personal and emotional stress as these are critical and highly dangerous highway safety concerns. I'm worried each time my family gets into the minivan and I continue to fulfill my contractual agreement of $320+ per month without fail however I have yet to receive the same from volkswagen.
Tl* the contact owns a 2009 volkswagen routan. While in park, the vehicle failed to start. While driving at 40 MPH, there was a beeping noise coming from the front of the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the range selector needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of the recall repair. The manufacturer was not notified of the failure. The failure mileage was 70,000.
Tl* the contact owns a 2009 volkswagen routan. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I have received a recall letter dated august 2014 because of a faulty ignition switch. The federal safety agency 14v‑369. There is still no solution being offered by the manufacturer and I am driving my family around with a dangerous ignition problem that has killed many passengers. I do not have anything attached to the key, which presumably helps, but I would like my car to be safe. I don't understand why vw is allowed to procrastinate this way. If they cannot fix the problem they should be replacing my car with an alternative vehicle.
Tl*the contact owns a 2009 volkswagen routan. The contact received a notification of the federal safety agency campaign number: 14v396000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 4/21/15*cn the consumer stated the vehicle would not start. Updated 04/20/15
Tl* the contact owns a 2009 volkswagen routan. While driving at approximately 35 MPH, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 102,000.
Tl* the contact owns a 2009 volkswagen routan. The contact stated that after stopping at traffic light, the vehicle stalled and the instrument panel warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the transmission sensor needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 34,031.
Tl* the contact owns a 2009 volkswagen routan. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was able restart. The failure recurred on multiple occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000. The VIN was unavailable.
All warning/service lights on the dash panel light up, sound alarms, and blink. The speedometer, fuel gauge, tachometer all go to "0" so I am unaware of my speed. Blinkers and emergency flashers do not work. This first happened right after we purchased the vehicle, and they repaired something to where it worked for about 3 months. Then it has been happening more frequently since then. The lights all turning on will happen about once a week now. I called the dealership and they said it's probably related to the recall currently in place for my vehicle, that they don't have a fix for. Of which, my car has been effected by the ignition switch recall as my car has turned off at random times going 35+ MPH. This recall has been in effect since july 2014 and there is not yet a remedy. I have 3 young kids that I have with me all of the time and I am afraid to driving on the hwy since this often happens at those times.
Tl*the contact owns a 2009 volkswagen routan. The contact stated that after the vehicle was started, the right knee struck the ignition. As a result, the vehicle shut off. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system) however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 55,000.
Have owned this vehicle for 5 months. Vehicle would not start...had been driven aprox 30 miles/cooled just would click, would restart after time given, taken to dealer no problems found, it has done this 4 more time since, is part of the recall 14v‑396. Have taken it back to the dealer purchased from and vw dealership and problem cannot be duplicated therefore it cannot be repaired. It has been in the shop for two weeks and no solution found....suspect it is the ignition switch in the recall but is not throwing out any code. Vw states that they cannot replaced because there is no code and if whin module none are available plus the recall states remedy not available. Vw rep said we could pay out of pocket, and then if later found out to be under the recall they would reimburse...which is totally a lie since there are no whin modules available and that isn't a known fix. I find it totally absurd that they really think we should be driving this vehicle since a failure may happen at anytime, speed, and may cause a crash. The fact that they do not value the lives in the vehicle is very discouraging. Have suggested they replace vehicle or pay the loan and was told that was doubtful.
Tl* the contact owns a 2009 volkswagen routan. The contact received a recall notice for the federal safety agency campaign number: 10v252000 (electrical system). The vehicle was remedied under the recall. The contact stated that the remedy was inadequate and did not remedy the issue. The wiring harness failed and the wiring became stuck in the sliding door. As a result, the door would open while the vehicle was being driven. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure; however, no solution was provided. The failure mileage was 59,000.
Tl* the contact owns a 2009 volkswagen routan. The contact received notification of the federal safety agency campaign number: 14v396000 (electrical system); however, the part was unavailable to repair the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. After the vehicle was shifted into park, it was difficult to remove the key and turn the ignition to the off position. The failure mileage was unknown.
Tl*the contact owns a 2009 volkswagen routan. The contact stated that while driving at approximately 10 MPH, the vehicle stalled without warning. The vehicle was towed to an independent mechanic, who diagnosed that the ignition module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 54,000.
While driving typically at speeds less than 45 MPH the vehicle engine will shut down and electrical power at the dash is lost. Vehicle will restart after it shuts down. Problem is not consistent. Dealer can not verify the complaint, therefore can not repair. The federal safety agency recall 14v396 appears to be the correction for the issue. Dealer will not perform the recall until they duplicate the issue. Has been at the dealer for 6 days with no duplication of the complaint.
Tl* the contact owns a 2009 volkswagen routan. The contact stated while driving at various speeds, the vehicle stalled without warning. The failure recurred on numerous occasions. The vehicle was taken to a dealer, where it was diagnosed that the ignition needed to be replaced. The failure had not been replaced. The manufacturer was not notified of the failure. The contact referenced the federal safety agency campaign number: 14v396000 (electrical system). However, the VIN was not included under the recall. The approximate failure mileage was 102, 619.
Tl*the contact owns a 2009 volkswagen routan. The contact stated that the vehicle failed to start. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The VIN was included in the federal safety agency campaign number: 14v396000 (electrical system) however, the part to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was 60,000. Updated 4/21/15
Tl* the contact owns a 2009 volkswagen routan. The contact stated that while driving at approximately 20 MPH, the vehicle stalled and the traction control warning light illuminated. The vehicle restarted but the failure recurred multiple times. The vehicle was taken to the dealer where it was diagnosed that the traction control module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the federal safety agency campaign number: 14v396000( electrical system). The failure mileage was 78,000.
Tl* the contact owns a 2009 volkswagen routan. The contact received a recall notification for the federal safety agency campaign number: 14v396000 (electrical system); however, the parts were not available to repair the vehicle. The dealer was contacted and they were unable to specify when the parts would become available. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
Our 2009 routan randomly loses power and the engine attempts to turn off while driving. This has happened at least five times in the past year. Our routan is part of the ignition switch recall, which should fix this problem, yet more than six months after this potentially deadly recall was issued, volkswagen has not officially issued a repair, so our dealership will not repair. We have contacted volkswagen directly, and all we have been told is "we are still waiting for more information." considering volkswagen issued this same recall on the 2010 routan more than three years ago and should be familiar with the repair, I find this unacceptable. It is a lawsuit waiting to happen.
We have had several occasions where the van completely shuts off even while running. Reported it to our local vw dealer and have been told that it might be an ignition problem which is part of a recall. Was informed that at this time they can't repair it because they don't make that part. Had it completely shut down on us while it was getting serviced at the dealer for new brakes. Was told that all it needed was new battery. Paid for it and got it to start only to shut down again two days later. Took it back again and was told that it is not the recall its something else thats causing for the car to shut off. Now the dealer said that they will pay for the part but we pay for labor and we have 7 days to agree. They need to fix this ongoing problem. We are now carrying around $175 jumper to start it when it shuts off. Have had to sign up for tow assistance program just in case my family is stranded.
Tl* the contact owns a 2009 volkswagen routan. The contact stated while driving various speeds, the vehicle stalled without warning. The VIN was included under the federal safety agency campaign number: 14v396000 (electrical system) but the part was not available. The contact felt the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000.
Tl* the contact owns a 2009 volkswagen routan. The contact received a notification for the federal safety agency campaign number: 14v396000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the failure. The contact experienced a failure related to the recall, but the specifics were not available. The approximate failure mileage was 100,000.
Tl* the contact owns a 2009 volkswagen routan. The contact received a recall notice for the federal safety agency campaign number: 14v396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that a failure related to the recall was experienced, but the specifics were not available. The manufacturer was made aware of the failure. The failure mileage was 65,000. The VIN was unavailable.
Tl* the contact owns a 2009 volkswagen routan. The contact received a notification for the federal safety agency campaign number: 14v396000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available.
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