While taking my grandson to school this morning on a very curvy country road the engine died on my 2009 volkswagon routain. Having no brakes and no power steering made it very difficult to control vehicle. I turned on emergency flashers when car finally stoped turned to off position then restarted engine. This is not the first time this has happened to me and my wife. Problem cannot be diagnosed by dealer why can't chrysler fix this serious problem before someone gets injured or killed. I know as well as the federal safety agency that this has happened to many people. Previous recall fix for ignition switch at wv dealer to solve this problem did not work . Its a shame that many people have to injured or killed by a serious known problem like this before companies are forced to fix them.
2009 Volkswagen Routan engine complaints
Page 2 of 4: complaints 11 to 40 of 83, newest first, as owners wrote them.
Vehicle continues to shut down while driving without warning. Vehicle must either be stopped and restarted or placed in neutral while coasting to restart.
Since buying our 2009 routan in the fall of 2016 we have sunk thousands into it trying to get it fixed because of the issues we have had shortly after buying it (ours did not come with a warranty from the vw dealer). At least twice a week, and sometimes more, it stalls while we are driving...usually at low speeds like when we are slowing down to make a turn or slowing down for a stoplight. Usually, all of the dashboard lights and controls will blink and ding repeatedly before stalling. It also stalls when sitting still. It will blink all of the lights, the controls will go crazy and the windshield wipers will go back and forth one time as it stalls. On dec 11 it stalled on a major road in charlotte, nc and I lost all power so I could not even put on my flashers. I have an autistic child who was freaking out because I was trying to get all of the kids to be quiet so I could call my husband as we were sitting in the middle of a busy road. We were in a middle lane and the windows were up so I had to open my door quickly and wave for people to go around us. I kept watching my rear view mirror and praying we wouldn't get hit as cars zipped around us honking. The key was stuck in the ignition since there was no power. My husband was headed towards us and I waved people around us for about 5 minutes while jingling the key and trying everything to get something to work. The power finally came back and the key came out and I was able to restart and get home but my kids are afraid to go anywhere in that van again. We have replaced the battery, the control module (one of the most expensive things we tried), the erg valve, the alternator, and some other parts our mechanic wanted to try. Super eagle auto care has been super helpful in trying to fix it but to no avail. We have learned since buying this vehicle that this is a common problem for vw routan.
While driving on street or highway or stopped. Usually around 20-40mph car stalls. Brakes lock up/steering wheel locks up/no control of car at all. All lights indicate car is on, one bell goes off prior and anti-skid light comes on. By then panic cannot control car! Put car in park after stopped and it starts right up.
Vehicle won't start. This is not the first time and I have filled previous incident reports. It left me stranded again today after I picked up medicine for a child at home recovering from surgery. This vehicle is unreliable and therefore the situation is unacceptable. Our mechanic has run diagnostics and can find nothing wrong. We took a leap of faith and had a new starter installed, this was not the problem. I would buy another car, but right now this is not an option for us. We need help!
Our routan has, yet again, left me stranded. I was running errands with two of my children and the vehicle would not start. This is not an isolated incident for me or, it would appear from research I've done, for this make and model. Our mechanic has run diagnostics and can not find anything wrong. It is a safety concern because it is unreliable and leaves me stranded, twice late at night, several times, fortunately, in front of my own home and this needs to be addressed.
Engine will not start. Happens on occasion but happened enough that I had two starters installed as well as a battery. What else could it be? Can turn the key and nothing happens. I can possibly sit there and turn the ignition 10+ times and still nothing. Thought it could be a bad spot in the new starter?? Cleaned battery posts often and now have treated the connections. Would like not to receive another call from lovely wife that the van would not start. Has to be something with a circuit staying open or something. Safety issue due to not knowing if your car is going to start when you arrive to a destination. Issue has been going on for 2+ years and van has 100k miles last instance of issue: 23 june 2017
As we are driving the power steering completely cuts off and will not let you drive - the engine shuts off and your forced into turning the vehicle completely off them back on again. This happened while on the interstate in traffic which nearly caused a collision.
While driving at 65 MPH on i35, the car's transmission acted like it slipped into 2nd gear and the tack went to 5000rpm. I tried to just slow down and get off the road, turned the car off and back on when I got to a parking lot. I then started driving again and it appeared to be alright. Within a few days it did it a couple times more, this time turning on the check engine light. Took it to the dealer and they couldn't duplicate problem in the week they had it. Picked it up from the dealership and was about 10 to 15 miles away and it did it again. I took it back to the dealer the next day and it has been there for two weeks. They told me an engineer from corporate came to check it out and during that time they had another car - same year, same style, even same color come into the shop with the same problem and they verified the problem on both of the cars. They said it was the transmission and it is going to cost somewhere around $5000.00 +/- to get it fixed. This is a very dangerous problem and I am hoping that something will be done about it. There are numerous stories on the internet with people in volkswagens that have had the same or similar problems. Cannot see why there hasn't been a recall for this problem. They even admitted that they had seen the same or similar problems posted on the internet.
Tl* the contact owns a 2009 volkswagen routan. While driving 40 MPH, the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to a dealer, but had not yet been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,500. The VIN was unavailable.
Randomly stalls while driving- brought to mechanic, paid almost $1000 to try to get fixed, brought back when everything paid for didn't fix & was told to report ignition switch recall to vw to get fixed. Also lost power to rear dvd within days after purchase & never knew what to do. Brake pads are bad within 3-4,000 miles- windshield washer squirter unrepairable. Biggest issue is the ignition switch though, if that what is causing van to stall - while going steady speed, usually occurs over 25 MPH for more than 5 miles- van starts jerking like it's going to stall & when sitting at a stop light or sign, or parked, idling, stalls & takes multiple attempts to restart - this has been happening since I purchased my 2009 routan in 2014 when it had less than 60k miles. I have brought to mechanics that are friends & to multiple dealerships & shops to diagnose & fix & paid for everything out of pocket to get fixed or replaced & it has never fixed the problem for more than a week. For the brakes, I buy only the mid level or high level grade brakes & have had to switch both front & rear brakes, rotors & calipers out @ least 3-4 times per year since about 1 month after ownership. Every time, 1-2 brake pads were completely bad & gone while the others were about 50-70% . Another issue, that has never been able to get fixed is the A/C- after recharging, the A/C will blow cold on the drivers side front only & hot throughout the rest of the car. When heat is on, same problem, only blows heat in front & cool in back. How do I get all recalls for my minivan repaired through volkswagen? How does the process work? I have 5 small children & this is our only form of transportation. Will I be provided with a loaner that will seat my entire family while my vehicle is being repaired? Please advise as I have had this minivan for over 3 years with these issues and spent thousands of dollars
Tl* the contact owns a 2009 volkswagen routan. While the contact's niece was stopped at a stop light, it experienced a complete loss of power. The failure occurred without warning. The vehicle was towed to an independent mechanic who diagnosed that the engine was defective and needed to be replaced. The vehicle was towed to another independent mechanic who confirmed that the engine was defective. The manufacturer was notified of the failure, but did not offer assistance. The failure mileage was 65,273.
Tl* the contact owns a 2009 volkswagen routan. Once the vehicle was warmed up, it lost power. When the engine was not warmed up, the vehicle could only be operated for 10 to 15 minutes. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the lock torque converter between the valve body was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Tl* the contact owns a 2009 volkswagen routan. While driving 25 MPH, the engine stalled without warning. The vehicle was coasted to the side of the road and restarted. The contact stated that the failure occurred ten times prior to this failure. The vehicle was not diagnosed or repaired. The failure mileage was 96,000.
For years I have experienced intermittent failures in starting my car, each time if I wait a while it will start. Additionally, beginning in feb 2016, my engine will simply shut down while the car is in motion (pretty scary). I have dealt with vw several time to no avail and always at my expense. This latest development may cost me or someone else their life. Vw acts like this has not happened to anyone else and if they can't recreate the issue they can't address the issue, really! This is criminal! I have had a starter replaced as well as a switch and no change. All I get from vw is "you can take it to another dealer and get a second opinion we will cover 1 hour of the cost to diagnose the problem" really no greater expertise no information sharing, just another dealer, the third of which will likely tell me, we can't create the problem!
After my van has been sitting for a while and it been warmed up for 15 minutes. With in the first 2 to 5 miles of driving the traction control light will come on and the van will shut off and the steering wheel and break will fail. Then I have to turn the key to off and restart the van and it sometime repeat itself if I'm stuck in traffic.
Had the win module replaced for the electrical system ignition switch recall. Now the car will make sudden stops and shut down. Car then will not start up unless the battery is unhooked and hooked back up. Dealer wants to charge 350.00 to do a diagnostic test to determine the cause.
The vehicle while driving had all the warning lights come on , the gauges go up and down and the vehicle cut off. This happened multiple times one afternoon. Had to have it towed to the house. Internet search shows that this is a routine problem for others as well.
When slowing down to turn into the parking lot at the local library the vehicle stalled and lost power. After coming to a stop the van would start fine and was able to finish the trip. A few days later this same issue occurred while coming to a stop. We returned the car to dealership for work on a faulty radio and mentioned this issue. The dealership had the radio replaced and took it to a vw dealership to have the ignition switch replaced under a safety recall. It worked fine for about a week then started happening again. The van was taken in for an oil change at an independent shop and they checked about the stalling issue. They could not find any codes indicating a problem, but after the oil change the van worked better for a few days. It now stalls multiple times per day, usually going less than 30 MPH. On sept 19, 2015 the van stalled while accelerating on to the entrance ramp of the highway. The speed was about 45mph.
Driving downhill, foot off accelerator. Abrupt loss of engine power followed by loss of power steering and braking. Vehicle under known recall and has been "fixed". This incident has now occurred 3-4x since the recall fix, nearly identical circumstances approx every 1-3 months. Vw kept the vehicle for > 2 weeks, unable to identify the problem, vehicle was returned to me without any new attempts at fixing it. I will be returning it to vw and taking it out of service.
Vehicle loses power, losing power steering, brakes, etc. Warning lights illuminate. Able to restart engine by shifting into neutral and turning key to start. ***happens multiple times approx every 1-3 months, random*** taken in for recall fix for this known problem in 2015. Has happened now 3-4x since the recall fix. Extended testing by vw has not established a reason. Multiple attempted fixes, no change to the loss of power. Last happened 9/6/2015, traveling 40mph downhill in gear, abrupt loss of power, followed by loss of power steering and loss of power brakes. Again, able to restart by shifting into neutral and turning the key to start.
I bought this routan aprox 8 months ago,nothing but problems,it has shut down in city traffic and highway speeds,I am aware of recall #28h1 from vw that 2 vw dealerships deny even exist.the dealer I bought this from test and diagnosed it as a defective wins module { ignition switch } and contacted a vw dealership in barre vermont and said they would order a module and scheduled a date to install it,a couple of days before appointment I myself decide to bring in myself and called to verify the date and time,there service department asked me for a recall number of which at the time I did not have because my service manager where I bought it from set this up.after tracking down the correct service rep at walker vw in barre vermont she informed me they did not order the part and there is no wins modules available yet 06/01/15 even though this recall was dated in march of 2014 ,still no fix whats up with that ? I guess our lives and the lives of our loved ones do not matter it is time for someone or the federal safety agency to impose some serious preasure on volkswagon and demand that our vehicles be repaired correctly they should be brought up on charges for deceiveing the public.even my own dealership has not been telling me everything until I corner them or catch them off guard, come to find out after squeezing it out of my own local service manager is that a wins module had already been replaced in my routan for the prior owner,probably to pasify the customer.I am at this point looking at the legal grounds we all should have against these corperations like volkswagon or even chrysler since they produced routans for volkswagon. I would hate to trade this vehicle in just for some other sap to be stuck with a lemon .its just not safe or dependable and we have a long trip in two days 50/50 chance we make it down and back with know problems ???
The first incident with a "clunking" noise of the transmission began on 7/10/2014 at 51,496 miles. When shifting from reverse to drive car makes a "clunking" noise and jerks the car forward. It was noted by dealership after a test drive no faults found. On 3/19/15 at 58,611 miles car returned to dealership. Same clunking and grinding noises. Faults: p0868, p1790 & p0944. Pressure readings to low in TCM control wires. Transmission to be replaced per dealership. Findings: under drive clutches worn out, sungears and assembly damaged with metal metal fragments. On 4/30/2015 and 59,215 miles, car returned to dealership for same grinding and clunking noises. Dealership performed another "quick learn test." as of 5/19/2015 and 60,001 miles, transmission is still grinding and clunking on occasion during acceleration and/or transmission shift from reverse to drive. The vehicle also randomly "stalls" while at stoplights/stop-signs with no normal frequency. Even with a new transmission, same issues are still surrounding this car. Thanks.
I went to pass a vehicle at 65mph and the accelerator pedal did not release, the van hit 80-MPH before I popped it in neutral and then back into drive to correct the issue. Hitting the brakes had no effect on the unintended acceleration. This vehicle is mechanically identical to chrysler town & country and dadge grand caravan, see other identical complaints here: http://forums.edmunds.com/discussion/14835/dodge/voyager/dodge-grand-caravan-sudden-acceleration?
Oil consumption since 12000 miles. Vw dealer never want to address the problem. Keep tell me this normal. Now I have to add quarter oil every1400 mil. I hope the recall will fix this problem. I had to replace brakes at 12000 miles due the while brakes. I've done oil consumption test 3 times already.
Over the past 2 months, our 2009 vw routan has repeatedly shut down while driving. The engine will stop, causing the power braking and power steering to go out. Once we pull over and turn the vehicle off, we can restart it. However, recently it's started to again stall within only a couple of miles of the first stall. We replaced the erg valve already. In doing some research, it appears that this dangerous problem may be due to an ignition switch problem. Our vehicle is one that is part of the recall that vw issued over 7 months ago! I called vw customer care yesterday and was told that the recall part still isn't available but it should be "ready soon." the person I talked with had no idea when "soon" would be. He said the parts are coming from a different manufacturer. He told me to bring our vw to a vw dealership to have them complete a diagnosis on it. I explained that this vehicle has been nothing but problems for us and that I was unwilling to pay the dealership any additional money for a diagnosis fee when it is clearly part of the recall problem. The customer care representative started a case on our vehicle (whatever that means). In the meantime, I am scared to drive the vehicle as I have 2 young children that I will not put at risk of this thing shutting down while we are going 65 MPH on the highway. It is clear to me that vw has exceeded an appropriate amount of time to fix the recall issue on all of these routans. When will vw be held accountable to fix the recall issue - it's been over 7 months!
We have owned the vehicle for about 2 months with no issues, when we purchased the vehicle it came with a clean carfax listing no recalls. On 3/10/15 my wife was driving on a 2 lane country road going about 35mph when the vehicle suddenly lost power and she lost control of the vehicle. The engine appeared to have cut out, she had no power steering and no power brakes and was unable to stop or steer the vehicle. The dash displayed the anti-slip light, but no others. The vehicle slowed down to a stop, thankfully there was no oncoming traffic as she was no longer in her proper lane, and no cars behind her. She was able to put it in park and restart it as if nothing had happened and it was fine after that for the rest of her commute. We contacted vw about the issue and they requested that we bring the car to a vw dealer for inspection. We did that, and vw claimed that our vehicle was not impacted by recall # rna1, but instead they insisted the issue was caused by a faulty egr valve, and gave me an engine trouble code of c121c that they claimed corresponded with the failing egr valve. Vw charged me over $100 for the diagnosis, and a day later after complaining to vw customer care they agreed to refund the charges. I brought the vehicle back to the independent dealership that I originally purchased the car at the same day that vw diagnosed this, and they were not in agreement with the egr diagnosis, and also could not corroborate the trouble code c121c as being related to an egr issue, rather it comes up as a torque request signal denied trouble code instead. The independent dealer also found that I had stored codes for ABS malfunctions, sunroof errors and mic/ccn instrument cluster. The independent dealer cleared these codes before leaving that day. On 3/25/15 my wife was driving at about 35mph when the cars engine shut off again in a similar fashion. No codes
Tl*the contact owns a 2009 volkswagen routan. The contact stated that while driving 25 MPH, the engine stalled as all of the warning indicators illuminated on the instrument panel. The vehicle failed to restart. The vehicle was towed to a dealer. The technician diagnosed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 34,000.
Tl* the contact owns a 2009 volkswagen routan. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was able restart. The failure recurred on multiple occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000. The VIN was unavailable.
While driving typically at speeds less than 45 MPH the vehicle engine will shut down and electrical power at the dash is lost. Vehicle will restart after it shuts down. Problem is not consistent. Dealer can not verify the complaint, therefore can not repair. The federal safety agency recall 14v396 appears to be the correction for the issue. Dealer will not perform the recall until they duplicate the issue. Has been at the dealer for 6 days with no duplication of the complaint.
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