Upon starting the vehicle, electronic power steering is unresponsive/inoperable with corresponding chime and a red steering wheel warning is illuminated on dashboard. Seconds to minutes later the power steering will become responsive and red steering wheel indication is cleared or at times a yellow steering wheel will remain. After regaining power steering there is a sudden 'jerk' and it is extremely loose at all speeds. This is remedied with either recycling power multiple times or periodically when an unspecified amount of time passes . This discrepancy happens when vehicle is parked and has been continued over the past two years. It is suspected to steering assist control module or rack and pinion.
2013 Volkswagen Tiguan steering complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
While driving the vehicle down a major local roadway (approx 40 miles per hour), the steering rack failed disabling the vehicles ability to steer. This failure happened with no warning, and the vehicle was unable to be steered again until it was shut off. Due to the electronic steering system (versus a standard steering pump) the vehicle steering system locked entirely. The vehicle was taken to the local volkswagen dealer, who confirmed a total failure of the steering rack.
Tl* the contact owns a 2013 volkswagen tiguan. While driving, the contact heard a crunching sound coming from the steering wheel. In addition, the air bag warning indicator illuminated and all the control buttons on the steering wheel failed to function. The contact called mossy volkswagen at (760) 745-7551 (located at 1695 auto park way s, escondido, ca 92029) and was informed that the vehicle was previously repaired per the federal safety agency campaign number: 15v483000 (air bags) regarding the clockspring. The vehicle was later taken to city volkswagen (located at 2205 morena blvd, san diego, ca 92110, (833) 207-1264), but was not diagnosed or repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.
All button of steering wheel is dead, airbag indicator is on all the time, horn is dead, center front upper left switch of dim light is out of order. It did not start at once. Above phenomena occurred one by one. It seems there is a problem with clock spring which vw had recall in 2015.
Clockspring in the steering column has failed causing air bag light to come on and on one instance the blinkers did not work. A minor cracking first was heard in vehicle during turning. Eventually a turn was made and the airbag light came on and no controls on the steering wheel worked.
The clock spring (diagnosed by pugi volkswagen in downers grove, il has malfunctioned in this vehicle. So all the airbags and all steering wheel controls do not work in this vehicle, so if I'm about to get into an accident, I cannot use my horn, nor will my airbag deploy. There is an active recall for this part in other vehicles in the same make, model, and year of this vehicle, but for some reason my VIN is not falling into that range? This is ridiculous, the recall on this part is recall # 69l2, the federal safety agency # 15v483. There was an the federal safety agency investigation in november 2017 stating that this may not have covered a wide enough range of vehicles covered under the recall & (https://www.forbes.com/sites/jensen/2017/11/17/feds-investigate-volkswagens-reluctant-recall/#6d0848d53b77). Someone please help me!
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that there was a failure with the steering wheel making an abnormal noise, then the horn failed, the steering wheel function buttons failed and the air bag warning light illuminated. The vehicle was not taken to a dealer for diagnosis or repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was excluded from any recalls. The manufacturer offered no further assistance. The approximate failure mileage was not available.
Clock spring issue. My 2013 volkswagen tiguan clock spring has failed and my airbag/steering components no longer function. Volkswagen is claiming my car is not affected although my model make and year falls within those failing. My clock spring part number also matches those that are failing. I was driving when the airbag no longer worked. There was no threat or danger. However I am unable to drive the vehicle without a functioning airbag.
Vehicle's clock spring was found to be dysfunctional and had to be replaced. My steering wheel started making a clicking noise and then an airbag error came up. I was afraid it would not deploy in the event of a wreck, or deploy for no reason driving down the street. Doing some research it appears there is a recall for this exact issue that includes my year and model - but volkswagen is saying it's not included based on my VIN. I believe that it should be included since the clock spring is malfunctioning in a 3.5 year old car.
My airbag light come up and my horn is not working.
Air bag light on dashboard is lit up. At first steering wheel felt harder to turn left and right and then it sounded like a spring was moving back and forth on plastic. I was pulling out of the driveway when this occurred turning left.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the vehicle was repaired per an unknown recall. Afterwards, while driving, the contact heard a loud clicking noise in the steering wheel. In addition, the horn failed to sound and the air bag warning indicator illuminated. The vehicle was taken to leith bmw (5609 capital blvd, raleigh nc 27616 (844) 261-4301) where it was diagnosed that the clock spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was previously repaired and that the contact was over the warranty mileage. No assistance was offered. The failure mileage was 46,000.
Tl* takata recall. The contact owns a 2013 volkswagen tiguan. While driving approximately 35 MPH, the vehicle shook and vibrated. As the contact attempted to make a turn, the steering lost power and the steering wheel and air bag warning indicators illuminated. The vehicle was taken to the dealer (palmetto 57 volkswagen in opa locka, florida) where a diagnostic test was performed. The dealer stated that the vehicle was out of warranty and referred the contact to the federal safety agency. The contact received notification of the federal safety agency campaign number: 15v483000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. Parts distribution disconnect.
My steering wheel began to make a clicking noise when I turned the wheel in either direction. Shortly after that happened, I turned into a parking spot and I felt a slight tension at the wheel and then a pop and my airbag light came on. We took it in to the dealership and were notified that the air back clock spring had failed and that it would have to be replaced. When I searched the federal safety agency site, I found that there is a recall for 2013 volkswagen tiguan's for this specific item but that my VIN number is not one of the vehicles listed in the recall. So now I'm facing an $800.00 repair bill for an item that's already been identified for a recall, but my VIN number does not match.
When driving vehicle it will get up to 40 speed and not above and stall out to 0 MPH. The vehicle will not move and stall for duration of time, then it will driving at a low speed under 10-20mph. At the time of purchase, I made it known to the brandon volkswagen dealership, fidelity bank and volkswagen america. I had two warranties and the problem were told me in 2012 and 2013, by brandon volkswagen the problem were resolved. In july 2015 through august 2015 the brandon volkswagen informed that a part does not existed to correct my problems for several recalls. The vehicle was non-operable on a major highway 301hwy.
Tl* the contact owns a 2013 volkswagen tiguan. While driving approximately 70 MPH, there was a clicking sound that came from the steering wheel. All of the controls on the steering wheel failed to work, including the horn, and the air bag warning indicator illuminated. The contact pulled over and powered the vehicle off and back on; however, the failure persisted. The vehicle was taken to the dealer and the contact was informed that the VIN was included in the federal safety agency campaign number: 15v483000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000. The VIN was unavailable.
I purchased a 2012 vw tiguan and started having problems with this vehicle at about 15,000 miles when the fuel pump and modulator went bad.. After that I went through 2 or 3 more fuel pumps on the vehicle, the steering column failed. Unsatisfied with the cars performance I voiced my opinion to the dealership; asking to get out of the vehicle. They contacted vw who agreed to place me in a 2013 model and gave about $4500 towards my costs of the updated model; which I still lost considerable money on because of a very low trade in value; but I wanted a safe vehicle for me and my family. Now I had the 2013 for over a year and 21,000 miles roles on and my fuel pump went out on this car. It happened while I was making a right turn into traffic and the car died almost causing my family and I to have a serious accident. The dealer replaced the fuel pump and module once again. I contacted vw and explained my wife and I are scared this problem will continue to happen and have found multiple sources including the dealer stating this problem continues to occur and I fear for my safety while driving. I also have been very patient with them regarding the multiple inconveniences this has been for me with multiple vehicles. They refused to help me and just continue with the original warranty. I asked for consideration to please be taken out of this vehicle and they out right refused to hear me. Now I have a car that I owe money on, cannot afford to trade in, with a known mechanical problem. My wife is scared to drive in the car and will not allow me to travel with my kids. Vw was only concerned about the bottom line and not the customer experience. The rep would not interject his own feelings however he did say given my vw experience he does not blame me for wanting out of the car; but vw would not help. All I asked for was a vehicle that will provide safety for me and my family.
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