The clock spring in the steering column deteriorated and became nonfunctional in a car that is only 3 years old and with only 17000 miles on it. This is not an old car, to spend about $800 to repair a part that is still this new is ridiculous. There are past and current investigations into this exact part with many models, including variations of our own.
2014 Volkswagen Tiguan airbags complaints
Page 3 of 3: complaints 41 to 46 of 46, newest first, as owners wrote them.
Takata recall I bought this car on 2015,used with 35,000 miles,and I got warranty. While I was driving on highway to take my little kids -18 month old daughter,and 2 months old boy,on the daycare,I heard noise,like clicking ,and like a broken thing.I tried to use the horn.it didn't work.and on my dashboard I saw the warning light of airbags.and all the electrical was not working.I stopped in oneside of highway and called my husband.it was really scary situation. The steering wheels is to hard to turn left and right. I panic about this, because I have little kids that I have to take at daycare everyday. I start searching about this issue when I saw the recalls. For volkswagen tiguan ,2014. I called recalls customer service. The person who answered his name is [xxx] and he told me I had to go ,to do an diagnostic screening for my vehicle. So I went in a vw dealer here in austin. And there they figured out. The air bag clock spring was broken. After him a lady named [xxx] called me to ask also for the diagnostic screening,to fix the problem. After I sent to her the paper I got from vw. She called me and said we will not do that. It is not our problem. I am really anxious about this. I don't have another vehicle to move. Everyday I am facing very dangerous and unsafe situations. I can't use the horn, while I am driving and I feel unsafe using the volkswagen. I am european and while I was living in europe. I was using always volkswagen and for me was on top. Right know I cant believe how unsafe is for me and my little kids. I need a solution for my situation. Urgent solution. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2014 volkswagen tiguan. While driving 70 MPH, a loud noise was heard from the front of the vehicle. The air bag warning indicator illuminated. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 28,000.
Tl* the contact owns a 2014 volkswagen tiguan. The contact stated that while driving at 60 MPH, the air bag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the air bag control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
After taking car to vw dealer I received these repair estimates: air bag control module needs to be replaced...seat belt assembly 655 recommend replacing right seat belt....crankcase breather hose recommend replacing breather valve. Was parked and idle was fluctuating abnormally...air bag light came on for no apparent reason and seatbelt works fine.
Takata recall - driver's side air bag stopped working the horn stopped working while I was driving. I found out that the horn wasn't working as I was almost killed by someone moving in to my lane and directly toward my car. Luckily, they saw me at the last minute. , all computer communication in the steering column stopped working. Looked on line and saw that these issues were caused by a bad clock switch. Took the car to the dealer and I was told there was no recall for my car. They told me that the clock spring was no longer covered by warranty because I had 50,000 miles on the car. The dealer wanted to charge me 800.00 to fix the clock spring.
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