Airbag error light has been on since February 2022, clockspring malfunctioned and is covered under warranty. There are no loaner cars available forcing me to drive an unsafe vehicle with no airbags. The part has been on back order with no estimated date of arrival.
2015 Volkswagen Tiguan airbags complaints
Page 2 of 2: complaints 11 to 28 of 28, newest first, as owners wrote them.
While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned the federal safety agency has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that the parts for repair were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide further assistance. The failure mileage was approximately 74,000.
This morning I realized that my spring clock isn’t working. My air bag light is on saying error air bag. I have no controls on my steering wheel.
daughter bought this car awhile ago...already she s having problem with the air bag(1300.00)to fix and make payments on it too.it sitting on the property where she got it from..
My vehicle is experiencing multiple issues and I’m certain it has been hacked. All began happening around the same time. The front passenger seat air bag goes off and on with or without a person sitting in it. The voice activation prompt goes off on its own, the battery drains for no apparent reason, I get messages all at once (drivers side auto operation console) all go off back to back and then all messages go off at once and it dies. The car is running poorly (sputtering, very heavy pull on the engine). The temperature and miles left before gas tank is empty is completely off most of the time. I can fill my gas tank up and it should be around 480 miles and go down as driven, but I will show less than that (for example 360) and then as I drive it will go up by a few miles vs down and it isn’t dependable at all. I am a terrified single mother and have a child. I want this car inspected. Please help me. We do not feel safe and I feel forced to drive this car. Thank you
I was turning and a crack sound came from the steering wheel, turning the car caused the clock spring to break. Airbag light came on, horn doesn't work, no controls on steering wheel work. Known issue but they stopped recalls at 2014 models but should still havr recalls for later years, same issue.
Air bag error. Took it to jiffu lube and they said they couldn't figure out what was wrong.
Airbag error light on, clicking sound when turning steering wheel, horn stopped working, buttons on right side of steering wheel stopped working, display stuck on bluetooth phone connection
While slowly turning left to park at a gas station I heard a "snap" and found that my airbag light came on and none of the controls on my steering wheel were working. Afterwards I noticed a consistent clicking noise whenever I would turn the wheel. After researching I am confident that this is an issue with the ribbon wire leading down the steering column from the clock spring. Many other volkswagen models are having the same issue and recalled for this problem. Mine has not yet been recalled and this is a safety issue. This is a 2015 model that I purchased in march of 2018 and the issue occurred 6 months after I purchased the vehicle.
My car accidentally rear-ended another car, and none of the airbags deployed. My make, model, and year car is subject to a recall for airbags not deploying; however, my VIN is not included in the recall. During the collision, my body hit the steering wheel and/or seat belt (which locked) and I fractured my sternum in the accident. I was driving 20-25 MPH in a straight line on a city street just before the collision. I'm not sure what speed the car was going at impact, as I had engaged the brakes. It seems like the driver front airbag should have deployed. The car hood, front bumper, and driver side fender were all damaged; there also is mechanical damage that is still being assessed.
Steering wheel has controls that no longer function, the horn is non-functioning and can not be used to alert a car when danger is eminent, such as backing up with bypassing cars, cars improperly changing lanes or drifting into lane, also the airbag warning light is on and the car displays error airbag message.
My air bag error light came on at about 138,000 miles while my car was in motion, in the middle of making a left turn from a city street onto a side street. The horn and other controls on the steering wheel do not work now. This is a known problem that caused the company to extend a warranty that ended at 120,000 rather than issuing a recall. My driver's side airbag no longer works and my horn no longer works, both are safety issues. The company acknowledged this is a known issue with this model.
Car stationary, attempt made to turn on 2015 volkswagen tiguan, on the dashboard, the term "error: airbag" came up. Assessing issue, owner went to check the steering wheel and the horn does not work which can pose a very dangerous hazard when driving resulting in being unable to alert drivers of the cars presence when changing lanes etc. Electronic controls on driving wheel do not work resulting in being unable to control hands free option when using call feature, or other features resulting in distracted driving and compromising passengers safety.
Volkswagen has a recall for many of their vehicles including the 2011- 2014 tiguan due to faulty clock springs. The vehicle we have is a 2015 tiguan which has also suffered a clock spring failure. The earlier recall hasn't completely fixed the issue and should be probably be extended to additional vehicles including the 2015 tiguan. It's a costly repair and one that should not be occurring. The vehicle was fine one moment and the problem was first discovered while driving slowly and making turns in a parking lot on 8/5/2018 "the federal safety agency has received 90 complaints of clockspring failure since the 2015 recall, including several that were made after the remedy of the 2015 recall, indicating the earlier recall hadn't solved the issue for all vehicles. The 2015 recall involved 2011-14 model year golf, gti, jetta and tiguan, 2010-14 model year passat and cc, 2012-14 model year jetta sportwagen and 2010-13 model year eos cars. The fact that an investigation has been ordered does not mean that another recall will follow; an investigation is typically followed by an engineering analysis and then a recall if the issue warrants it. If you suspect that your vehicle may have this issue, you can contact the federal safety agency at to file a complaint." source: jay ramey, associate editor with autoweek read more: https://autoweek.com/article/recalls/the federal safety agency-investigate-415000-vw-vehicles-airbag-issue#ixzz5pypqqejm read more: https://autoweek.com/article/recalls/the federal safety agency-investigate-415000-vw-vehicles-airbag-issue#ixzz5pyosdwdg"
The airbag warning light came on, and the controls on the steering wheel do not work, and the horn will not work.
Oct 19th, 2017 clock spring broke, while exiting out of parking lot, followed by airbag warning light appearing on dashboard, along with alarm sound. As I continued to drive on side street, I was not able to use my horn as another started to enter my lane. Upon return to parking lot, while car was in drive, my steering wheel locked up. I brought the car into my dealership for repairs that next morning (10/20) march 15th, 2018 the clock spring failed for 2nd time, so I brought it back to the same dealership for repairs (air bag warning light came on same as before) and yesterday may 14th, 2018 the clock spring failed for 3rd time. I requested a tow truck to transport the car to the same dealership, as I do not feel that this car is safe to drive at this time. It is currently being serviced to replace the clock spring.
My vehicle only has 42000 miles on it. 6000 miles over warranty. As I was turning I heard a rattling and the airbag light came on, horn doesn't work and steering wheel buttons do not work. Dealership said it's the steering wheel clock spring in the steering wheel. Same issue as 2010-2014 recalls. The part is defected and dealership refuses to pay for it. If I wreck the airbag will not work.
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