While stopped at a light behind several cars with my foot firmly on the brake, the car started to move forward and could not be stopped. My foot was on the brake the entire time. The car advanced into the rear end of a pickup truck stopped in front of me. It was as though the car was fighting me as the car could not be stopped. Beyond the damage done to my car and the truck in front of me, this could have resulted in the injury of a person should someone have attempted to walk in front of my car at that time. I requested that Volvo review the logs which they said they did, but would not release the data to me. As such, my insurance company faulted me for this incident. This has caused me considerable stress and money. Volvo Customer Care Opened case 06675566 at my request.
2023 Volvo XC60 driver assistance problems
16 complaints (30% of all complaints for this car). 1 crash reported.
- owner complaints
- 16
- of this car's complaints
- 30%
- crashes
- 1
- recalls
- 2
Which part fails
- Automatic emergency braking7
- Warnings4
- Warning3
- Sensing system: camera3
- Rearview system braking3
- Blind spot detection3
- Assist1
At what mileage
Complaints by mileage at the time of the problem.
Volvo XC60 driver assistance problems in other years
Related recalls
Back over prevention: software
- What is wrong
- Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2024 C40BEV, 2022-2025 S90, V90CC, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40, and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 24, 2026. Owners may contact Volvo Car’s customer service at 1‑800‑458‑1552. Volvo Car's number for this recall is R10333. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning February 16, 2026. This recall replaces previous the federal safety agency recall number 25V282. Vehicles previously repaired under recall 25V282 will need to have the new remedy performed.
Recall number 25V908000 · Recall details
Back over prevention: software
- What is wrong
- Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Volvo Car customer service at 1‑800‑458‑1552. Volvo Car's number for this recall is R10320.
Recall number 25V282000 · Recall details
What 2023 Volvo XC60 owners say
Most recent owner complaints, unedited.
Infotainment head unit intermittently fails to properly boot, resulting in no audio for turn signal indicators, radio, park distance sensors, cross traffic alerts, and other safety features. This issue persists with Android Auto OS v5.1.7 which is an update AFTER the previous v5.0.5 credited for a recall on this issue. Dealer has reinstalled software and troubleshot with no success.
all safety audio drops out - turning signal, rear camera sensors, all safety sensor audio completely shuts off. the only way I've been able to correct is by restarting the infotainment system, which sometimes has to be done multiple times. This is a huge safety concern for my family, as my wife often has to drive our child with no functioning car sensors. This audio drop-out happens at least once per week. sometimes more.
Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue
Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fail to confirm whether the turn signal is on or whether there is hazardous condition outside. Had to perform a complete system reboot to resolve the issue. The reboot is hazardous during driving condition as it is a distraction to the driver. This is issue has been happening on a persistent basis since the latest software update, the system needs to be rebooted two to three times a week, sometimes during driving.
After Volvo’s software update 5.1.17 was installed, all sound in the vehicle including all warning alerts, turn signals, stereo, etc. have no sound. If you reboot the system it MIGHT work, but it reverts back to not working once it is parked. Does not show any alerts when you’re close to an object. I have serious concerns about any of my safety systems working properly.
The backup camera system on this vehicle is ineffective and creates a significant safety hazard. Rather than providing a clear view of what is behind the vehicle, the camera is aimed downward, displaying primarily the ground immediately behind the rear bumper and only about two feet beyond it. As a result, it does not provide visibility of approaching vehicles, pedestrians, cyclists, or other obstacles behind the vehicle. This severely limits the camera's usefulness when backing out of parking spaces or driveways, where cross traffic and pedestrians are the primary safety concern. Because the display shows so little of the area behind the vehicle, drivers cannot rely on it to safely reverse. Believing this was a defect specific to my vehicle, I brought it to a Volvo dealership on two separate occasions. Each time, I was told that the camera was functioning as designed and that its viewing angle was normal. If this is indeed the intended design, then the backup camera system is fundamentally inadequate and presents an unnecessary safety risk.
3rd time driving our Volvo on the road and having the automatic emergency brake engage too early or in this instance, with no vehicle in front of us. We have been dealing with issues related to the safety systems and error messages in our Volvo related to “blind spot”, “automatic emergency braking”, and sensor failures or errors since having our vehicle leased since 2023. It has been in the shop MULTIPLE times to have sensors replaced only for errors to come back. Our system current says to clean the front sensors even though there is no debris on them. We also experienced this errors while driving 2025 loaner models with our vehicle in for repairs. We feel unsafe in our vehicle and can’t rely on the safety systems. We have also experienced the entire auto system failing in our car multiple times. This leads to any sounds system including emergency warnings to turn signals from not producing ANY sounds.
System/Component Malfunction: Systemic failure of the onboard computer (Infotainment/Connectivity Module) and Advanced Driver Assistance Systems (ADAS), specifically the Collision Avoidance/Auto-Braking system, Rear-view Camera (FMVSS 111 non-compliance), and the 12V Battery management system. All components remain in the vehicle and are available for inspection. Safety Risk: The vehicle exhibits frequent "phantom braking" where the emergency collision avoidance system abruptly activates without obstacles present, creating an immediate risk of collisions. Additionally, the "hands-on steering wheel" sensor malfunctions, triggering emergency stopping procedures while driving. The backup camera intermittently fails (black screen), causing a total loss of rear visibility. These issues lead to unpredictable vehicle behavior in high-speed traffic. Confirmation & Inspection: These issues began to be reported to an authorized Volvo dealer within the first year of ownership (2022-2023). Most recently, a total vehicle failure occurred due to a drained 12V battery, which the dealer service department confirmed was caused by a known software module defect. Despite multiple "software updates" by the manufacturer, the safety-critical ADAS malfunctions (phantom braking) have recurred three times in the last week following the most recent dealer service.
Received recall notice, the dealer did software upgrade to 3.7. but still having issues. Error message "Camera is temporarily unavailable". Reported to Volvo dealer who stated they are aware of the problem but cannot fix because they are waiting for new software, expected Q4 2025. Recall was not fixed
Questions about the 2023 Volvo XC60 driver assistance
Does the 2023 Volvo XC60 have driver assistance problems?
Owners have filed 16 complaints about the driver assistance of the 2023 Volvo XC60, 30% of all its complaints.
At what mileage do 2023 Volvo XC60 driver assistance problems start?
Not enough complaints include the mileage to tell.
Was there a recall on the 2023 Volvo XC60 driver assistance?
Yes, 2 recalls: 25V908000, 25V282000. Check your VIN to see if your car still needs the free repair.
What year does the Volvo XC60 have the most driver assistance problems?
The Volvo XC60 model years with the most driver assistance complaints are 2022 (29 complaints), 2023 (16 complaints) and 2025 (14 complaints).
Is there a class action lawsuit over the Volvo XC60?
Yes. New class action says Volvo's Google-based infotainment screens freeze and take climate and rearview camera with them (November 9, 2026).
Other 2023 Volvo XC60 problems
Electrical 21Brakes 9Fuel system 6Visibility 5Engine 3Lights 3Acceleration 2Tires 2Transmission 2Body 1Steering 1Wheels 1
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