2025 Volvo XC60 driver assistance problems

Filed Aug 4, 2026 · Acceleration, Driver assistance · CA · crash

While parking our Volvo in the parking lot of Trader Joe's grocery store on [XXX], the Volvo suddenly accelerated and collided with the adjacent car in the next parking slip and rammed the car in the forward parking slip pushing about 15 to 20 feet ahead. Luckily, nobody was hurt though it could have been a disaster is someone was standing there near either of the other two cars. No one other than the auto body shop has inspected the car. The police came but did not write up a report because it was on private property and there were no injuries. Nothing on the instrument panel then or now shows any indication of a malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 3, 2026 · Driver assistance · CA · crash

My wife was parking our Volvo 2026 XC60 in a parking slot at our local grocery store. Upon pulling into the slot, the car suddenly accelerated and surged forward colliding with the car in the next parking slot and the car in the parking slot directly in front of her. She jammed on the brakes as hard as she could causing the tires to screech. The impact was great enough to shove the car in front of her out into the open isle in front. Luckily, no body was hurt. This could have been a deadly disaster if there were pedestrian near by at the moment of impact. The police came but did not write up an accident report since it was on private property and no one was hurt.

Filed Jul 6, 2026 · Driver assistance, Electrical · VA

In the four months that I have owned this car, the following issues have occurred and have not been resolved: - Google Maps suddenly stopped working while navigating while I was driving on multiple occasions. - Bluetooth connectivity will disconnect suddenly and not reconnect - All audio in the car has stopped since 7/2/26. This includes turn signals, safety alerts, cross traffic alert. This has happened on at least 4 separate occasions (lasting 2 days or more) and usually resolves, but this has persisted. I have called the service department each time and been told there is nothing they can do about it and that I have to wait for a software update. I updated the software on 6/15/26 and the problem seems to have gotten worse. - Backup camera intermittently does not work and screen is black - Radio will freeze on station. Audio will change but screen will not. - Climate control does not work on auto. Fan will not adjust based on temperature, has to be adjusted manually even in auto mode. I am concerned for my safety and the safety of my children when driving in this vehicle. The electrical system has proven to be unpredictable, and my research has shown that this is not an isolated issue. The vehicle has been at a Volvo service center 3 times for this same issue and continues to have the same unresolved problems. There were no warning lamps or symptoms prior to the system malfunctioning, it happens while I am driving. This poses a hazard to me and to the people driving around me.

Filed Jun 21, 2026 · Driver assistance, Electrical · DC

I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local driving. Each reboot blanks the center display, which disables the backup/parking camera and interrupts the speedometer and driver-information display, climate controls, and other functions. Losing these displays and controls while the vehicle is in motion is a significant safety hazard. Second, after installing a Volvo over-the-air (OTA) software update, the vehicle was rendered completely inoperable. It would not unlock or start and could not be accessed through the key fob or the Volvo Cars app, and it had to be towed to the dealer. Based on numerous owner reports, failed OTA updates that disable the vehicle this way are a known, recurring problem on these models. Third, the front and rear parking cameras have both cracked during normal use, with no impact damage, and the vehicle displays a "parking cameras need cleaning" message at nearly every stop. No crash or injury has occurred. I have reported these issues to the selling dealer and to Volvo customer care. The reboot and lockout problems are recurring and have not been durably resolved.

Filed Apr 3, 2026 · Driver assistance, Electrical · MI

What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the cabin creates potential safety risks, including exposure of electrical systems to moisture, possible corrosion of critical components, and degradation of interior air quality (e.g., mold). These conditions could affect vehicle reliability and occupant safety. The last time that I drove it the brakes were engaging randomly and forcefully. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been inspected by a dealership; however, the source of the water intrusion has not been identified or confirmed, and responsibility has not been accepted. Neither did the dealership provide requested documentation of the leak test. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership has inspected the vehicle, and a claim has been submitted to my insurance carrier. Volvo corporate has opened a case but has not conducted a technical inspection or provided findings to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were both warning lamps and messages, and the dealership serviced and claimed that it was 90% fixed and were just waiting for a small component. They said that I could resume driving it, then the problem got worse.

Filed Mar 21, 2026 · Driver assistance · ME

My infotainment system continues to fail as well as my back up camera (happened within 10 minutes of driving off of the lot when purchased) despite all of the software updates they claim will fix the problem, including the most recent March 2026. Since this update, the failures have increased in frequency to multiple times in a single ride lasting 15-20 minutes. The car has subsequently landed back at the dealership since last Thursday with no answers on how to fix the problems. I am currently in a loaner car waiting for the dealership to hear back from Volvo corporate. It's Saturday and my new car is sitting outside in the weather with no fix in sight. After paying almost $60,000 for this vehicle, I'm feeling duped and gaslit and frustrated. I've been a loyal Volvo customer for years (4th Volvo, 3rd XC 60) and not had any issues, so I'm feeling confused, disappointed, and as mentioned frustrated.

Filed Dec 22, 2025 · Driver assistance · VA

Car is 16 months old and a plug in hybrid. After replacement of the 12 volt battery, the on board charger, and the wiring harness due to complete system failure, I picked up the car from service. Within an hour of having the car back, the dashboard suddenly went blank while I was driving. There was no warning or notice. This presented a safety issue as I was using GPS and relying on directions at the time. I pulled over and turned off the car and tried to “reset” the dashboard and was unable to do so after several tries. I returned the car to the dealership where they were unable to immediately fix it.

Filed Dec 4, 2025 · Driver assistance, Electrical · CT

My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. The entertainment system works, but no sound, the blinkers work but no sound. More important, the car heat/cooling systems don’t operate, the light indicating cars are in your blind spots do not operate. We brought our vehicle back to our local dealership each time. In September, the dealer reached out to Volvo to have the computer “brain” replaced. They had the car for three days only to be told Volvo denied the replacement because what is occurring is a known issue and an update release was coming in November to fix the issue. November came and went and still no update. We spoke to the dealership and they had no idea. They recommended us contacting Volvo directly. We reached out to express our frustration and was told someone would get back in a few days. About a week later, we received an email from Volvo expressing their sorrows for our inconvenience and to open a case with our dealership. I was extremely disappointed as I responded indicating that’s what we have done time and time again and there’s nothing they can do. It’s a known error and the only way to reset to have the car parked and hold the menu select button. It takes about 3 minutes or so for the system to reboot. The last time this occurred we were driving home and the system shut off. This left us without heat and no safety features. Volvo is clearly aware of the issue and it appears there’s no urgency to get this resolved. We paid a lot of money to purchase this vehicle and it’s been a big disappointment We are looking for some assistance

Filed Nov 20, 2025 · Driver assistance, Electrical · TX · crash · 1 injury

When arriving at the high school parking lot to pick our grandson up from band practice, we experienced Sudden Unintended Acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the space at a very slow rate of speed when all of a sudden the car lunged forward at a high rate of speed, jumped two parking lot cement barriers and slammed into the rear of her vehicle. The car is equipped with all the latest collision avoidance equipment, but did not stop before hitting the other vehicle ... and no automatic warning sounds went off that I am aware of. A police report was filed and a tow truck had to be called to tow the vehicle. The vehicle had less than 5,ooo miles on it and had only been owned by us for 4 months (it was new when we purchased it). The accident happened on August 27, 2025 and we did not get our vehicle back from the body shop until Monday, November 17. Not only was our safety at risk, but the other driver and several students in the parking lot at the time. This incident could have been so much worse, or could have ended in a fatality. Volvo did an inspection of the vehicle, but the results were inconclusive and our insurance company paid the claim. As soon as we got our vehicle back we took it to our local Volvo service manager to have him check it over. He has indicated the car is safe to drive ... but I am very nervous about driving the vehicle now. The cost to repair the vehicle was $14,145. I was not distracted at the time of the accident and I am certain that I did not hit the accelerator pedal. NOTE: I never received a copy of the accident report, but I believe our insurance company has a copy.

Filed Aug 2, 2025 · Driver assistance · NJ

Backup camera failed while backing up. 07/28/2025 Screen went black. Other computer controlled functions also failed concurrently, e.g, climate control, audio warnings, map display Screen blackout has happened several times while driving, but backup camera failure while car was backing up was worse.