Volvo recently had a "service campaign" for the coolant expansion tank bleeder hose. We made an appointment for the repair, but the day prior to our repair, volvo USA cancelled the service campaign. This hose then failed 1-2 months later, spilling toxic coolant all over our driveway and down the street, which of course has many pets and young children on it. This alsocould have put our safety in jeopardy if this happened outside or our neighborhood. We participate in several carpools, and other parents rely on us to get their kids safely to the destination as well. Our local dealer was very prompt in completing this repair, but they also informed us that there was a recall on the spark plugs as well. We had no notification of such a recall from volvo USA. I think volvo USA is failing to take responsibility for their vehicles given the cancellation of the service campaign for a clearly defective part and the utter lack of notification of the spark plug recall. I am very concerned for all owners of the newest version of the xc90, and think volvo needs to be held accountable.
2016 Volvo XC90 engine complaints
Page 4 of 4: complaints 71 to 88 of 88, newest first, as owners wrote them.
I purchased a 2016 xc90 in july15. Shortly after the purchase, I started to notice issues with the brakes and various other issues. I have taken the car into service 14 times since purchase with on a few for regular maintenance. Brake pads and both front and rear roters have been replaced, but the brake issue has not been resolved. I still frequently but randomly hear clicking sounds near to the brake paddle. I am mostly concerned that it happens when I am driving high speed while trying to slow down. If root cause cannot be identified after so many attempts of fixing, I worry that one day this car will kill someone. I have attached service records and a recording of the clicking. In addition to the brake, I also have many other issues which can be found on the service record, mostly recently, the car was on big smoke while I was driving and fire truck had to come for assistance. I am seeking your help to solve the problem. As I had so many issues with this car and one still haven't been fixed, I have no confidence to continue to drive the car
Tl* the contact owns a 2016 volvo xc90. While driving at an unknown speed, the engine harness wires snapped after being chewed through by rats. The check engine warning indicator began flashing after the failure occurred. The vehicle was taken to 128 volvo cars (614 north ave, wakefield, ma 01880, (781) 224-3700) where it was diagnosed that the wiring harness wires were soy-coated, which attracted the rodents. The dealer stated that the engine wiring harness needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 19,000.
The SUV has had lots of problems with the engine. The engine has stopped without warning numerous times while in motion. It even stopped one time on the highway. The vehicle loses power in an instance and few times we have had to tow the vehicle to our house and to the dealership for repair. Even though this problem has occured over and over (which the dealership has attributed to the pistons misfiring), the dealership can not seem to repair the issue. We have asked dealership/volvo to buy back the vehicle as it is not driveable at all. Everytime we get the vehicle returned after the repair from the dealership, between 100-300 miles the engine light comes on again and makes the SUV not driveable. We have complained numerous times to the dealership to no avail. The service manager has confided in us that this issue has occured on almost all the volvo xc90 from 2016 and onwards.
My husband, mother-in-law, and three year old son were driving in the vehicle saturday, february 18th, 2017. As my husband turned down our road he stated he smelled smoke, but didn't realize it was coming from the vehicle. He pulled into our driveway and parked. They then saw smoke seeping out of the hood. My mother-in-law exited and my husband removed my son from the burning car. I came outside to greet them and witnessed this. He then opened the hood and there were significant flames on the driver side posterior area of the engine. He ran for our fire extinguisher while I called 911. He put out the fire with the extinguisher and the fire department arrived within five minutes. They inspected, opened the top cover of the battery and disconnected it. They reported to us that it appeared to be an electrical fire occurring at the area of the battery. After inspection by volvo and our insurance company, the damage was determined to be caused by rodents chewing on the electrical wiring inside the engine causing the shortage and subsequent fire. The damage was valued and paid at a cost of $11,000 (covered by insurance after deductible). There are multiple articles indicating attraction of rodents to the newer soy-based electrical wire insulation. Https://www.forbes.com/sites/michaeldunne/2017/02/19/rats-new-cars-soy-coated-wires-give-rodents-plenty-to-chew-on/#2c8bcbd780ab http://www.nbclosangeles.com/news/local/class-action-lawsuit-alleges-rodents-chewing-eating-car-wiring-393480601.html we are concerned for future use and for the safety of others.
Vehicle numerous times while driving with no cars around the automatic braking feature kicks in stopping the car. This has happened on local streets as well as highways. It feels like you are being rear ended and I have also nearly been rear ended. Brought to dealers and they say they are unable to duplicate it but have been turning it off on other cars because they advise they are unable to figure it out. This happens at all different speeds
2016 xc90, engine is decelerating on street road going from 40-45 miles per hour, to 10 miles per hour suddenly and quickly. With closure of back door where there is no lock button to hit by accident, car is locking all doors by itself when closing the passenger door. I am aware of babies being locked in the cars due to this fault in system and my pet was locked in due to the locks locking on their own when I closed passenger door which does not have a lock button I could have hit by accident. Front end crash going off and slightly braking on highway and on city streets when it should not, nothing in front of car numerous times and is not going off when it should for instance someone cutting car off within 2 feet several times. Dashboard screen goes blank while driving meaning you can not see speed, etc.. Literally every function on car randomly does not work. Battery/alternator is not recharging/maintaining charge long enough to keep auto start/stop engine feature working, which means 3.5 miles more per gallon for me with my extremely careful, not riding gas pedal into lights. Some say foot detection module is draining rear battery. It has been worked on 7 times with less than 5,000 miles. Others online have described same issues. I have invoices of taking into dealer each time. I have never reported any faulty product but am very concerned for safety features will randomly and actually do not work while driving. You ask when started- vehicle purchased in april 2016 and has been from the beginning with no remedies. I have gotten extremely low battery signals and warnings that my car will shut down in a few minutes. They seem to have taken away that warning in the latest software update because my car has less charge at times then when I originally received the warning. In other words, I no longer get the warning even when my battery is very low.
(car is 26 days old) the dashboard screen went black while driving on the highway & the engine turned off & wouldn't go over (about) 10 MPH. I was able to come to a rolling stop in a parking lot, and called volvo because I thought maybe I was out of gas, due to the screen not working. My volvo app let me know I still had a 1/4 of a tank, but I just wanted to make sure. They brought me gas & it was not a problem with gas, the problem was definitely electrical/ motor issues. We finally got the car towed to volvo of las vegas & they told me it was just a software upgrade needed. I feel that this is a major safety problem & does not seem like a simple software upgrade to me. I was lucky enough to not have my new baby in the vehicle when this happened, but I am a new mom & this makes me very nervous.
When we were driving on street, the dash board black out and the car completely stop. Can't tell what speed,and all other warning signal. Re-started the car but only can go miles/hr the dashboard still black out. Get towed to the volvo dealer . They still can't find out what is problem. Search internet and more than 10 people has similar issue.
Owned this new 2016 xc 90 t8 for about 30 days. Charged car overnight as usual. Drove it about 3 miles the next morning and suddenly car speed slowed dramatically to about 10 MPH and a "car will not restart, drive to nearest dealership" unfortunately, I was not in the position to do so, so I pulled into a strip mall to safely park the car and when I turned off the car, it would not restart. Battery working fine, as radio, and lights worked , but car would not power on. Was advised by dealership, this was an issue they had just seen the week before and it was a "software issue". Car towed to dealership and I am waiting to hear. It appears this is not an uncommon issue after consulting several volvo online forums. With no drive power, this car is not able to shift into neutral for the tow truck either. Very very unsafe and it is a brand new car.
During driving on a local road at approx. 45 MPH, the electronic dashboard disappeared (so you have no visibility to speed, fuel, warnings), the car rapidly decelerated to 10 MPH and wouldn't go any faster and all non-steering controls (radio, AC, navigation, etc.) froze. It has remained that way since even after power cycling. Apparently this can be temporarily fixed by disconnecting the 2 batteries. But it can happen again with no warning. This happened to me and has happened to others I know.
While driving at @35mph on a busy city street the car decelerated suddenly without warning and the drivers instrument panel went out, giving me, the driver a blank screen. Car would not accelerate and slowed to about 5mph. No previous indication of this happening. Spoke with 2 volvo service departments and both providers stated this has happened to other cars before. This is a huge safety defect especially on a brand new car. What if I had been on a freeway going 70mph and the car decelerates all of a sudden? Very concerned that my children and I will die in a crash getting rear ended on the freeway if this should happen again.
On today, I was driving with my young children in our 2016 volvo xc90 when suddenly the instrumentation panel went blank and the car slowed down dramatically in the middle of rush hour traffic. The car started to crawl at approximately 5-10 MPH. We pulled over to the side of the road, powered off the car, restarted it and the problem still persisted. While depressing the accelerator pedal from a stop, the vehicle failed to respond and the vehicle stalled without warning. Each time we attempted to accelerate, the car failed to respond and seemed as if it were going to lose total power. As semi-trucks and other vehicles were traveling behind us, our family vehicle was in great danger of being hit. I called volvo on call and they remained on the phone with us until we were able to slowly exit the interstate and drive to a secure location. The approximate maximum speed that we drove was no more than 5-10 MPH. A tow service was dispatched to our location and the car was then towed to the volvo dealership. While this is indeed a safety concern, it was a very traumatic experience for me and my young children.
While the car was running in my garage and the front driver side door closed, I believe I put it in reverse then went to open the front door to see if my daughter was tightened in her car seat, the car didn't move. I am not sure if I put it back in park but after I took my foot off the brake, it didn't move. After a few seconds and my feet and body completely out of the car, it started to go back and almost ran me over. Luckily I jumped back in the volvo truck and the door crashed into the garage. This is a brand new truck and has been in the shop with some recalls on the computer system a few weeks prior. The computer system has shut down several times while driving and I believe the long delay in going back might have to do with something with the electronics/motor. There is no way one should be able to completely get out of a car without knowing it is in gear.
Tl* the contact owns a 2016 volvo xc90. While depressing the accelerator pedal from a stop, the vehicle failed to respond. In addition, the vehicle stalled without warning. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000.
Around 10.30 am on sunday, 26th june 2016, I was driving on I-95 (near stamford ct) with my family when the car suddenly lost power, slowed down dramatically in the middle of I-95 and started to crawl at 10 miles/hour. We were in danger of being hit by a number of vehicles while I negotiated to exit the highway on exit 9 and pulled over into a side street. The instrumentation panel of the car had blanked out. The car could only crawl at about 10 miles/hour. It would not shift to higher gear even in manual mode. I called the volvo on call and they advised me to switch off the car, exit the car and then re start the car after five minutes. I did that and the problem still persisted. I some how drove the car to the nearest volvo dealership (stamford volvo) which was closed on sunday. Dropped the car off in the lot, rented a car and drove 200 miles back to boston.
I was driving on the freeway in rush hour traffic in eco drive mode with the auto start/stop function enabled. The auto stop kicked in and stopped my engine, but when I went to press on the gas pedal, the auto start did not restart my engine and the gas pedal was unresponsive. No alerts or warnings popped up - everything remained on (headlights, radio, etc), and nothing appeared wrong except for the fact that the car wouldn't move/accelerate. I was going around 1mph at this point, and pulled over to the shoulder, parked, and restarted the engine manually. I then drove home without further incident. I brought in the car to the dealer the next day. The response was that there was nothing to fix b/c no codes showed up during the diagnostic, and they weren't able to replicate the issue. They downloaded "software 1 and 2" and said that might fix the problem but they don't know. They said corporate doesn't tell them what the software updates do, but it seemed like the update mainly pertained to the radio which clearly has nothing to do with my issue. They tried to return the vehicle to me a week later (11/27) and I refused, and asked them to escalate the issue b/c I didn't feel the car was safe and there was no resolution. They assured me that corporate's field tech specialist was consulting with them on the phone and agreed the car was fine to be returned to me b/c there were no codes and the issue couldn't be replicated. I spoke to corporate (volvo north america) and they said they would escalate on their side but had no specific details to reassure me the problem was taken care of. I asked for a flight computer to be installed to log the car data in case the issue happens again, and no answer on that request so far. I got the car back today (12/8) b/c they don't know how/what to fix. The dealer has mechanics and not the software engineers that need to look at the car.
Tl* the contact owns a 2016 volvo xc90. While driving at approximately 70 MPH, the check engine warning indicator illuminated and the engine stalled. The vehicle was not able to restart. The vehicle was towed to a dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was not available. The approximate failure mileage was 400.
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