2024 Volvo XC90: screen or infotainment failure

Filed Apr 17, 2026 · Electrical · NC

A software update (version 5.0.5) was complete on my 2024 Volvo XC90 at the end of March. The software was marketed in emails to have an enhanced infotainment display to support a safer experience. Since the upgrade, I have experienced the opposite of enhanced safety. My infotainment screen and dash displays randomly go black and it restarts itself several times a day while driving. In addition to that, the blinkers malfunction when this happens. The most important safety issue is navigation outage on the displays. The inability to rely on the Google maps navigation within Volvo, or within CarPlay, results in my having to use my phone to input and view directions, taking my eyes off the road. It also disables to cameras when I need them. On 3/31 I emailed my sales rep asking if he'd heard of others having this complaint, he did not appear to be aware and asked me to make an appt with service center. I brought the car to Volvo on 4/2 where the service check-in employees did mention they were seeing many cars coming in with the same concerns. The technician was not able to confirm the issue but said they would contact Corporate and let me know of a response, which was 15 days ago. According to online searches, multiple other Volvo drivers are experiencing the same. Since we have become so dependent on the driver assistance features, and this issue is now occurring, I have become a nervous driver in a brand of car that is marketed as one of the safest vehicles in the world. I get worried that my BLISS or lane assistance or other driver assisted features will malfunction as well. No notifications from Volvo have been received thus far. I have not contacted the Corporate offices of Volvo yet. Please take this safety issue seriously.

Filed Mar 6, 2026 · Electrical · 32,000 miles · NJ

The contact leased a 2024 Volvo XC90. The contact stated while driving at various speeds, the infotainment screen and instrument cluster went black with the message "Critical Error - Pull Over When Safe". The contact stated that the failure had occurred several times at various speeds. The contact pulled over and turned off the vehicle. The vehicle failed to restart and was towed to a local dealer. The contact stated that the failure occurred often, and the warning light was ignored while driving to the dealer. The contact stated that occasionally, the system was independently rebooted when the vehicle stopped. The dealer diagnosed the vehicle several times and replaced several batteries; however, the failure reoccurred. The manufacturer was informed of the failure and dispatched technicians to consult with the technicians at the dealer; however, the failure persisted. The failure mileage was approximately 32,000.

Filed Sep 15, 2025 · Electrical, Transmission · CA

Some critical functions on the center display console instrument panel are freezing up while driving - we are unable to change the drive mode while the car is in motion. This has not happened before, and it is glitching a lot lately. The display has been extremely slow and unresponsive, and the problem is multiplied as all critical functions of the car are controlled through the display panel. There were no warnings issued when we tried to change the drive mode. We had to pull over to the roadside, turn off the car for 30 seconds, then restart the car to fix the issue. We have [XXX] and [XXX] ) in the car, so this is becoming increasingly risky to drive this "safe" car by Volvo. We have reported such issues with the display to our Volvo service unit multiple times, and the car has been returned to us with such issues still lingering (despite the service reloading/updating the software multiple times) for the last 6 months since March of this year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 31, 2025 · MA

Several times a month the infotainment system on my car completely freezes. When this happens, my blinkers do not work, my CarPlay does not work, I cannot use voice commands, I cannot play the radio or answer calls, the backup and parking sensors do not make an audible sound. The only way to fix this is to hold down the home button to restart the entire system which does take a few minutes so not ideal to do while driving. Turning the car off and back on does not even fix it. This is an extreme safety issue, as when this happens I am driving without the use of blinkers until my system finishes restarting. Not only am I unable to use blinkers, but I am unable to make calls over Bluetooth or CarPlay which is incredibly dangerous in the event of an emergency. I am unable to park or backup and be able to hear the beep of the sensors. I cannot hear the audio of my gps. It happens out of the blue and is so unsafe.

Filed Jul 16, 2025 · Transmission · IA · crash

The park button does not always engage the park setting. Instead it takes 2-3 presses for park to engage. It happens several times a week when I am driving the vehicle multiple times per day. I come to a complete stop, press the park button, wait for my dash to show I’m in park, if it doesn’t, I press it until it does. This has resulted in the vehicle rolling forward several times while passengers were trying to exit the vehicle, because I had not first checked to be sure the park button worked. Huge safety concern. I have owned this vehicle since August 2023 and it has happened at about this frequency since I’ve owned the vehicle. For the first time, my vehicle actually trolled enough to hit an appliance in my garage. I have a maybe related issue with the infotainment system freezing since I’ve owned the vehicle as well. The screen will freeze and we have to reset it by holding down the clean screen button for like 20 seconds.