My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was consistently getting 30 miles on a full charge at 55mph. The motorcycle was also recharging on level 1 charging at 11A from 10% to 100% in less than an hour, which should not be possible normally using a 5-15 household outlet to charge the 14.4kWh battery. The manufacturer warrantied battery capacity to be ≥ 80% of original capacity for 5 years/200,000miles. The manufacturer replaced the original 14.4kWh battery pack in October 2023 with ~2200 miles on the odometer with a new chemistry battery pack. This followed range tests by two authorized dealers and an engineer from the manufacturer. The safety risk was being stranded by the motorcycle because the battery pack was failing prematurely. I have had no range/capacity issues with the replacement battery pack that has a different capacity than the original battery pack.
The worst 2020 Zero SR/F problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical1
- Fuel system1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical1
- Fuel system1
Recalls 2
Service brakes, hydraulic: foundation components: disc: rotor
- What is wrong
- Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F motorcycles. The rear rotor bolts were insufficiently tightened.
- Risk
- The loose bolts may damage the caliper or swingarm, reducing rear braking capability and increasing the risk of a crash.
- Remedy
- Dealers will correctly tighten and replace the rear rotor bolts as necessary, free of charge. Owner notification letters were mailed November 1, 2021. Owners may contact Zero customer service at 1‑888‑841‑8085. Zero's number for this recall is SV-ZMC-020-417.
Recall number 21V795000 · Recall details
Exterior lighting: brake lights: switch
- What is wrong
- Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.
- Risk
- An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.
- Remedy
- Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1‑888‑841‑8085. Zero's number for this recall is SV-ZMC-021-020.
Recall number 20V704000 · Recall details
Technical service bulletins for the 2020 Zero SR/F 16
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- We would like to inform you that a new firmware release for the 2020+ Cypher III platform will soon be...
- Cypher III OTA firmware release
- New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be...
- Dealer notification announcing new firmware for certain models of Zero Motorcycles.
- Dealer notification of release of new firmware for specific motorcycles.
- Dealer notification of new firmware for motorcycle models.
- Today, May 2, 2023, Zero Motorcycles has released a new firmware version for all motorcycles utilizing the...
- Zero Motorcycles Dealer News 11.22.22
- Zero Motorcycles Firmware Release Notes October 26, 2022 MY20/21/22/23 Cypher III MBB Rev 27/6 BMU Rev 6/4...
- Zero Motorcycles would like to remind all dealers that a full PDI should be completed prior to any vehicle...
What 2020 Zero SR/F owners say
Most recent owner complaints, unedited.
Compare the 2020 Zero SR/F
Other model years
2020
Questions about the 2020 Zero SR/F
Is the 2020 Zero SR/F reliable?
Owners have filed 1 complaint about the 2020 Zero SR/F, close to a typical SR/F model year.
What is the most common problem with the 2020 Zero SR/F?
Electrical system, with 1 complaint. Next is fuel system (1).
How many recalls does the 2020 Zero SR/F have?
2 recalls, covering service brakes, hydraulic and exterior lighting.
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