2014 Audi A6: loss of power steering

Filed Jan 4, 2022 · Steering · FL

Audi sent a notice in June 2021 regarding the issuance of a limited extended warranty coverage for Electromechanical Steering Unit for certain 2011-2016 model year A4, A4 Allroad, A5, S5, RS5, Q5, SQ5, A6, S6, A7, RS7, A8, and S8 vehicles. The letter stated that "Audi has determined that it is possible for the Electromechanical steering unit to malfunction in some vehicles, causing the electromechanical steering warning lamp in the instrument cluster to illuminate due to the presence of specific fault codes resulting from this malfunction." The letter provided consumers with repairs under warranty, but was unclear about requiring the repairs to be completed at an Audi authorized facility. The letter implies that the issue is the illumination of the warning lamp on the instrument panel, but fails to warn consumers of the actual impact to the usability of the vehicle when the fault is triggered. I experienced first hand that the illumination of the light renders the car inoperable as the power steering mechanism no longer works and the vehicle is nearly impossible to steer and control. The warning also directs the driver to drive to the nearest Audi repair center, which is not feasible given the difficulties to steer. The nearest facility was also 15 miles away. After attempting to drive home, the instrument panel warned me to stop driving the car. In less than 1/2 mile the instruction on the panel went from drive to nearest facility to stop driving. The warning for this fault and subsequent loss of steering happens instantaneously. The driver is unable to do much, but to safely pull over into an area that the car can be towed from. Moreover, I repaired the vehicle at a local dealership and Audi refuses to reimburse me as their forms lead me to believe it would be. Audi should have issued a recall to correct a problem that they were aware poses a significant safety concern instead of extended warranty with stipulations carved out. Please help me make this right.

Filed Feb 16, 2021 · Steering · 49,400 miles · MN

Received steering malfunction - do not drive warning on dash. Lost power steering on the car when I started the car. Was barely able to turn the steering wheel. Fortunately, I was in a parking lot. Had the vehicle towed to the audi dealer. They told me this would be a $5100 repair. Basically replace the entire steering rack. The car only has 49k miles on it and is in excellent condition. At this time, audi and dealer are only reducing the cost to $3000. I read in forums that this has happened to others while they were driving and were lucky enough to steer the car to the side of the road. It appears this has happened in the past on several audi's. A very dangerous problem to have and not being dealt with appropriately.

Filed Dec 18, 2019 · Steering · 90,000 miles · AR

While driving my 2014 a6 audi steering got alert on the electronic steering do not drive take to audi dealership. I had no power steering and was extremely very difficult to steer to make it home.

Filed Dec 18, 2019 · Steering · 90,000 miles · AR

My 2014 a6 audi resulted in a failure of the electric power steering assist system which cause loss of power steering. It took everything I had to steer it home. I was given a message not to drive and to contact the dealership.

Filed Jul 30, 2019 · Steering · 36,000 miles · VA

2014 audi a6 steering control failed while in motion in a residential area. There was no power steering available to assist in parking the vehicle. The vehicle than informe the driver to stop driving and have the vehicle taken to the dealer. The vehicle was recently serviced in may. The vihicle is not driven hard and only had approximately 36,000 miles.

Filed Apr 17, 2014 · 5,080 miles · AZ

Was driving at approximately 30 MPH when the car made a "clunk" sound and I lost any ability to control the vehicle. I pressed the accelerator and nothing happened. The steering wheel completely locked and I had no ability to turn the wheel. I coasted down a hill and the wheel unlocked, but I had no power steering and still no ability to accelerate. I was able to get the car into a parking lot and had it towed to the tucson arizona audi dealer. They have yet to figure out what the problem was. They replaced the fuel pump twice and tried to run the vehicle but can't keep it running for more than 2 minutes. The car keeps "seizing" up is what the service shop tells me. They still can't fix it and the car only has just over 5,000 miles on it.