2017 Audi Q7: fire, smoke or burning smell

Filed Mar 16, 2025 · Electrical, Engine · FL · fire · 1 injury

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 26, 2022 · Engine, Transmission · IL

The water pump was leaking while I was on the highway and smoke came out from the engine blocking my view. Had to make an emergency maneuver and pull over immediately.

Filed Sep 28, 2021 · Engine · WA

Water pump failed at 42,xxx miles, well below the 50,000 mile warranty of the vehicle. Totally unacceptable for this type of luxury SUV and no support from Audi or my local dealer to cover any of the nearly $1500 charges to replace the water pump and refill / test the system with coolant. If the car wasn't in my garage at home, I could have been left stranded several hundred miles from any type of service or repairs. This is a common problem with other previous Audi SUVs and there should be an extended warranty for these repairs, something the manufacturer didn't build the car right to save a few dollars and leaving Owners to foot the high repair bills and deal with being stranded. If this would have happened while driving on the highway, my engine could have overheated and caught fire or caused a high-speed accident, possibly injuring me, my family, and others. The vehicle has been repaired by the Audi dealer but at a very high cost. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Filed Nov 27, 2018 · MN · fire

Cpsc: while being driven by my brother-in-law with my sister as a passenger, my 2017 audi q7 caught fire and was engulfed in flames in a matter of seconds. The fire was proceeded by a sound, and the fire seemed to come from front passenger side. It was not struck by anything and did not run over anything. *dt the consumer stated the vehicle was previously repaired due to a fuel leak.

Filed Jul 24, 2017 · Driver assistance, Steering · 17,500 miles · NC

When the steering wheel is turned there is a squeaky sound as if something is rubbing against some other thing. I took it to the dealership and they couldn't figure out the problem but did recognize the issue. They changed the whole suspension and the electrical steering system but the noise is still there. I took my car back from and was on a vacation when noticed large amount of smoke coming from below the vehicle. I parked the car on the side and checked for fire but there was none. I let the car cool down and then parked the car in the hotel. Later I drove back home and had a similar issue of smoke coming from below the car. I have dropped the car for the third time in the last 1.5 months to the dealership. It appears that there is some kind of manufacturing fault in it or it's a lemon that they sold to me. The car was stationery when the smoke was noticed but I believe that the smoke must be there even in motion as well. The squeaky sound comes when the car is in motion at low speed specifically when turning.