Audi Q7 fire or smoke problems

Filed Mar 16, 2025 · Electrical, Engine · FL · fire · 1 injury

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 1, 2023 · Engine · IL

Water pump failure. This can lead to catstrophic engine failure if not addressed. Dealer has confirmed the failure. No fault codes appeared in any scans. Only warning signs were rapid coolant loss & the smell of burning coolant.

Filed Nov 26, 2022 · Engine, Transmission · IL

The water pump was leaking while I was on the highway and smoke came out from the engine blocking my view. Had to make an emergency maneuver and pull over immediately.

Filed Sep 28, 2021 · Engine · WA

Water pump failed at 42,xxx miles, well below the 50,000 mile warranty of the vehicle. Totally unacceptable for this type of luxury SUV and no support from Audi or my local dealer to cover any of the nearly $1500 charges to replace the water pump and refill / test the system with coolant. If the car wasn't in my garage at home, I could have been left stranded several hundred miles from any type of service or repairs. This is a common problem with other previous Audi SUVs and there should be an extended warranty for these repairs, something the manufacturer didn't build the car right to save a few dollars and leaving Owners to foot the high repair bills and deal with being stranded. If this would have happened while driving on the highway, my engine could have overheated and caught fire or caused a high-speed accident, possibly injuring me, my family, and others. The vehicle has been repaired by the Audi dealer but at a very high cost. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Filed Jul 12, 2021 · Engine · CA · fire · 2 injuries

I was driving my 2009 Audi Q7 last June 27,2021 at 5 pm in interstate 5N my speed is 70mph when i heard a beep sound , Air bag and Hood light on flashes in the dash board and i decided to pull over on the shoulder lane when my wife noticed that smoke coming out in front of the engine, i stopped the engine but i can`t pull the key and my set belt locked to where i can`t release it , my wife help me to get out from the set belt and she managed gave forced to her door just to open it , I was able to reached the lever to open the hood where smoke & fire coming out from the engine , I`m trying to control the fire but fire spread out rapidly inside the car and less than a minute fire covered the entire body of Audi Q7. I can send the pictures if needed or upon request...

Filed Jun 24, 2019 · Electrical · 60,000 miles · TX · fire

On this particular day, my husband was driving my car and he only got 2 blocks in our neighborhood before the car began to fill with smoke. He quickly got out of the vehicle and within minutes the car caught on fire! The fire started inside the car near the right wheel base. I have 3 young children all in car seats and I shudder just thinking about what could have happened if we were in the car instead of only my husband. The fire truck arrived shortly after and put the fire out causing massive water damage. However, the smoke and fire completely destroyed the inside of the vehicle and there were portions of the back seat, side panel, and roof that were melted. The official fire report said the fire was caused by an electrical issue inside the vehicle above the right tire. It is nothing but the grace of god that allowed my entire family to walk away from this incident unharmed. However, I am concerned that a 2013 audi would catch on fire, I expected a safer and more quality product, especially with my children in the car.

Filed Mar 9, 2019 · Electrical · NJ

After going through a car wash and driving back home I noticed the audio in my vehicle just completely stopped working. There is only the "mute" button stuck on the dashboard and there is no sound coming from the mmi system at all. Also when I turn off the vehicle you can hear the phone busy sound coming from inside of the vehicle somewhere so clearly something was wrong. Once I got back home and parked the vehicle I did a visual inspection and found the rear right area soaked with water , there was an overwhelming smell as if something electrical had melted or caught fire. The next day I continued to smell this faint burnt wire smell which definitely concerned me. Keep in mind my audio is no longer working at this point and has not returned I began to remove all the items in the rear lift gate portion of the vehicle and started to disassemble the rear right side to investigate if in fact anything had caught on fire or has the potential to do so. What I found was, the bose amplifier was completely drenched and other electronic components down on that side were wet as well it looks to be a backup in the drain tubes. After looking on multiple forums on the internet I found that this is reoccurring issue with this particular year and model q7 that audi is well aware of but surprisingly no one has started a campaign to have this issue addressed. My biggest concern is that it can potentially start a fire in the rear do to this obvious design defect and also my electrical components have been damaged by this design defect. Please help!!!!!! Thank you.

Filed Nov 27, 2018 · MN · fire

Cpsc: while being driven by my brother-in-law with my sister as a passenger, my 2017 audi q7 caught fire and was engulfed in flames in a matter of seconds. The fire was proceeded by a sound, and the fire seemed to come from front passenger side. It was not struck by anything and did not run over anything. *dt the consumer stated the vehicle was previously repaired due to a fuel leak.

Filed Sep 8, 2018 · Fuel system · 19,000 miles · GA

Gas pipe above the engine popped when trying to start the car and all the gas leaked out. Might have caught on fire if the engine was hot.

Filed Jul 24, 2017 · Driver assistance, Steering · 17,500 miles · NC

When the steering wheel is turned there is a squeaky sound as if something is rubbing against some other thing. I took it to the dealership and they couldn't figure out the problem but did recognize the issue. They changed the whole suspension and the electrical steering system but the noise is still there. I took my car back from and was on a vacation when noticed large amount of smoke coming from below the vehicle. I parked the car on the side and checked for fire but there was none. I let the car cool down and then parked the car in the hotel. Later I drove back home and had a similar issue of smoke coming from below the car. I have dropped the car for the third time in the last 1.5 months to the dealership. It appears that there is some kind of manufacturing fault in it or it's a lemon that they sold to me. The car was stationery when the smoke was noticed but I believe that the smoke must be there even in motion as well. The squeaky sound comes when the car is in motion at low speed specifically when turning.